Mercedes-Benz of Easton

If I could give zero stars, I would. I purchased a 2014 Jeep Grand Cherokee from Mercedes-Benz of Easton, expecting professionalism and integrity from a dealership with such a reputable I purchased a 2014 Jeep Grand Cherokee from Mercedes-Benz of Easton, expecting professionalism and integrity from a dealership with such a reputable name. What I got instead was a complete nightmare. Within two months of owning the vehicle, I took it in for a simple oil change—only to find out the oil drain bolt had been stripped. I had to take it to a Jeep dealership just to get that fixed, which cost me more money out of pocket. But that wasn’t the worst part. While the Jeep dealer had it, they found: A cracked engine mount A cracked radiator Warped brake rotors Paint markings all over the engine—suggesting a possible junkyard engine had been installed At that point, I reached out to Mercedes-Benz of Easton with my concerns. If this car had a swapped engine, that should’ve been disclosed, even if the car was sold “as-is.” Instead of taking my concerns seriously, I was told “too bad” and treated like I didn’t matter. They brushed it off and offered no help at all. Eventually, I got in touch with the general manager, Austin, who told me to bring the car in for inspection and that they’d take care of it. They did provide a rental car, which I appreciated—but that’s where the professionalism ended. Joe from their service team “looked at it,” then called me and said there were “paint markings” and nothing else. I asked him to check the VIN numbers on the engine to verify if it was the original motor, and he told me they “don’t have access to that.” So what was the point of having me bring my car in if they weren’t actually going to investigate anything? Joe was rude, dismissive, and clearly had no real knowledge of what he was talking about. The whole process felt like a waste of time and a tactic to get me to go away quietly. The truth is, I feel like I was sold a lemon—possibly even a vehicle with a junkyard engine—and this dealership didn’t care one bit. They showed no accountability, no transparency, and absolutely no respect for me as a customer. I will never buy from Mercedes-Benz of Easton again. I won’t get service done there, and I’ll be warning as many people as I can to stay far away from this place. If this is how they treat people after making a sale, I can only imagine what else goes on behind the scenes. Save yourself the time, money, and stress—take your business somewhere that actually values honesty and customer service. More

Always a pleasure working with Drew and the team at MB of Easton. Quick, easy & straight to the point. Love the straightforward approach! Easton. Quick, easy & straight to the point. Love the straightforward approach! More

Easy to schedule, helpful staff, comfortable surroundings. I like getting reminders when service is due. surroundings. I like getting reminders when service is due. More

The Mercedes dealership of Easton is A1. From the moment you drive into the maintenance bay to the completion of your maintenance and are driving away. Service advisor Andrew Weinberg is From the moment you drive into the maintenance bay to the completion of your maintenance and are driving away. Service advisor Andrew Weinberg is a master at his job, he is friendly, knowledgeable and always has an answer and solution. All others that help to greet, service and attend to the clients..Job Well Done! Every time More

I drive from across town to get my vehicle serviced here. Great service and always very professional. Great service and always very professional. More

Sales Consultant Canaan Viney is top notch, in fact he's quite Customer Centric. I appreciate the personal attention and time he took to make certain I was satisfied with my trade and purchase. Kudos to Mr quite Customer Centric. I appreciate the personal attention and time he took to make certain I was satisfied with my trade and purchase. Kudos to Mr Viney :-) More

Mercedes-Benz of Easton service center is top notch. From the moment when you are greeted by a service representative when driving into the service area until your vehicle is returned to you there will From the moment when you are greeted by a service representative when driving into the service area until your vehicle is returned to you there will be helpful updates concerning all aspects of your vehicles service. Chris Wilkoski is professional and thorough when it comes to maintaining optimal performance of Mercedes. Thank you, Chris! More

Joe Streuwing was my customer service representative and he was excellent! Very attentive to my needs regarding my issues with my new Mercedes ( which I LOVE) . He was right on with the expected time to ret he was excellent! Very attentive to my needs regarding my issues with my new Mercedes ( which I LOVE) . He was right on with the expected time to retrieve my vehicle, he kept me updated on the progress of the repair and was courteous the entire experience. Upon receipt of my vehicle, it was clean and the entire service team treated me courteously. More

I received personal attention from very knowledgeable team members. Spencer Stewart took the time to listen to my concerns and provided me with effective communication in a timely manner. Thank you for g team members. Spencer Stewart took the time to listen to my concerns and provided me with effective communication in a timely manner. Thank you for going the extra mile, and making my experience great! More

Service manager Chris Wilkoski was awesome and very attentive to my requirements, and looked over my car as if it were his own… attentive to my requirements, and looked over my car as if it were his own… More