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Mercedes-Benz of Easton
Columbus, OH
623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 623 reviews
June 27, 2012
Raquel Hinkle has always been very helpful, respective of my time and easy to work with when scheduling for service. I have recommended Mercedes Benz of Easton and their service department to others here at my time and easy to work with when scheduling for service. I have recommended Mercedes Benz of Easton and their service department to others here at the college. More
by mercedes300
Employees Worked With
Raquel Hinkle
Helpful April 17, 2012
I came from Maryland and had a problem with my vehicle. Right away this dealership gave me more support than the dealership I had been dealing with in Maryland. Raquel was the best service adviser that I h Right away this dealership gave me more support than the dealership I had been dealing with in Maryland. Raquel was the best service adviser that I have ever worked with. Thank you so very much for your help. The dealership is beautiful, the service is fantastic. If I ever need to purchase a vehicle, I will drive to Columbus from Maryland to do so. Thank you. More
by brownanagho
Employees Worked With
Raquel Hinkle, Tim Champ, Raquel Hinkle
April 10, 2012
I have dealt with Loralee several times since purchasing my 1st Mercedes at Easton back in 2009. Loralee always has a smile on her face and is very eager to please her customer. Hats off to here and the g my 1st Mercedes at Easton back in 2009. Loralee always has a smile on her face and is very eager to please her customer. Hats off to here and the great job she continues to do. Keep up the great work.!!!!! More
by normajsaenz
March 01, 2012
Aaron was very helpful in explaining exactly what service was needed. He was knowlegable, friendly and I felt he had my best interests in mind. I look forward to doing business with him in the future! was needed. He was knowlegable, friendly and I felt he had my best interests in mind. I look forward to doing business with him in the future! More
by MIAnderson
Employees Worked With
Aaron Doty
March 01, 2012
I always leave happy and satisfied when visiting this dealership and working with Aaron. He is always willing to help me with any questions or concerns about my vehicle. Aaron is very attentive, courteou dealership and working with Aaron. He is always willing to help me with any questions or concerns about my vehicle. Aaron is very attentive, courteous and sincere about understanding my issues. His advice is always welcomed. Aaron is a very dedicated and knowledgeable, and he inspires confidence in me as a customer that my car will be serviced properly regardless of whether it is scheduled maintenance or a specific issue. It is people like Aaron who will keep me coming back to this dealership for years to come. More
by spp680
Employees Worked With
Aaron Doty
February 29, 2012
Aaron was very courteous and knowledgeable. I really appreciate his assistance. He took the time to help us and answer all the questions we had. Thank you so much! appreciate his assistance. He took the time to help us and answer all the questions we had. Thank you so much! More
by luvmybenz2011
Employees Worked With
Aaron Doty
February 29, 2012
Raquel Hinkle is the best! She takes care of whatever the cars need and anything I ask, she answers with a smile or a laugh, regardless of the nature of the question - she is honest and willing to delive the cars need and anything I ask, she answers with a smile or a laugh, regardless of the nature of the question - she is honest and willing to deliver news that the customer may not want to hear - she does not make excuses for things that happen one way, when she thinks they are to happen another. She is a gem. I have had cars for 30+ years that have needed routine maintenance and big time maintenance. Raquel is the customer service rep who has been the most pleasant, most reliable, and easiest to work with. She has my vote for employee of the year! More
by kipc
Employees Worked With
Raquel Hinkle, Raquel Hinkle
February 10, 2012
My 2009 Smart car had mechanical problems while on a cross state trip (going to pick up my Mom for Christmas Eve). I pulled into Germain Smart service/sales in Columbus, Ohio. I decided to trade mine i cross state trip (going to pick up my Mom for Christmas Eve). I pulled into Germain Smart service/sales in Columbus, Ohio. I decided to trade mine in, then and there, and drove off with a brand new 2012 Smart car. My Mom and I had a great drive and a great Christmas, thanks again, Eric & Shawn. We love the car. More
by smarty87
Employees Worked With
Eric Gray and Manager Shawn , Eric Gray
February 10, 2012
I made a service appointment prior to having my car towed to the dealer. After I made the appointment two things happened. First, I received a confirmation e-mail that my car would be service at 9:00 a.m. to the dealer. After I made the appointment two things happened. First, I received a confirmation e-mail that my car would be service at 9:00 a.m. on February 1, 2012. Secondly, I was told by the customer service representative that I could come into the dealership at 5:00 p.m. to get a loaner vehicle. At 5:00 I arrived at the dealership and was told by Andrew that the earliest he could have my car looked at would be Monday and that he did not have any loaner cars. I said to him how can that be I have a confirmed appointment for 9:00 a.m. tomorrow. I indicated that my appointment was confirmed before I had my car towed to the dealership. He then had the other assistant service manager verify what I said. When she checked the computer and verified that I had a confirmed appointment hew said I could probably get one of the two things done tomorrow but will not know until tomorrow by 9:30. I was standing in the dealership after 5:00 wishing someone would have told me this when I called at 1:30 so I could have checked with other dealers. I was fortunate enough to find another service shop who can service my car as Germain had said they would do on Saturday, February 11, 2012 but was now saying they could not. I took my car some where else and Andrew did not even apologize. More
by r350Akron
Employees Worked With
Andrew
January 21, 2012
I've bought 5 vehicles in last 6 years and i am coming back again. Last time we were in and out within 2 hours leaving with a new car. I dont worry about anything, we always gettting best deal, best car a back again. Last time we were in and out within 2 hours leaving with a new car. I dont worry about anything, we always gettting best deal, best car and best attention during initial sale and thorugh entire lifecycle of vehicle. Don't look any further best sales team with best selection of best cars. More
by dkasvin
Employees Worked With
Bennie Fornash
