Mercedes-Benz of El Dorado Hills

I bought a used car from this dealership and had it shipped, I flew to get the car, there was not a thing in it for me to drive it legally or have it registered. There was a glaring message on the scre shipped, I flew to get the car, there was not a thing in it for me to drive it legally or have it registered. There was a glaring message on the screen, 60 days past the B service. I called the salesman I'd been dealing with, he told me the service had been done, the computer hadn't been reset. This was not remotely true. I got zero help from Stefan, the salesman or Natalie the finance director. It was an over the phone sale and they were washing their hands of it. I finally had to get it registered back in California with the help of Yusuf Stewart in finance, the only bright spot at the dealership. When I finally was able to get the car to where I was going, I called the sales manager Ramzi, he told me he'd have to do some research into the service and since I had it done already without authorization there was nothing he could do. The research is, type in the VIN and look at the history, simple. This was nothing but verbal gymnastics. This is my fifth Mercedes, I have come to expect and enjoy the level of service you get with Mercedes. Not here, this is a carnival and not the good kind. There are plenty of options to buy a car, this place should never be on that list. More

Integrity matters to me, and this dealer lacks it. After going back and forth with a sales rep over 3-4 weeks to land on my order of a new GLE, and agreeing to pay MSRP for such, I text the rep to pla After going back and forth with a sales rep over 3-4 weeks to land on my order of a new GLE, and agreeing to pay MSRP for such, I text the rep to place my order. I then get the following message (verbatim). Rep: "Per a conversation with the GM juts now, we charge 10% over MSRP for a custom order." My response: "You had previously told me the price was MSRP (see your comment above). Am I clear in understanding that you are now going back on that / want to charge me 10% over?" Rep: That is what the GM advised me of today yes." This is the kind of experience I would expect from a used car dealership, not Mercedes. If you also value integrity, take your business elsewhere. More

Stephan, was very dishonest. He lied to us and tried to lowball . He didn't care. He lied to us and tried to lowball . He didn't care. More

The sales side of the building are the most scandalous disgusting and even blatant liars.To make a sale The maintenance side, they do everything they can to make up for the disgusting entities that will disgusting and even blatant liars.To make a sale The maintenance side, they do everything they can to make up for the disgusting entities that will f you over just to get you to give them money. Also, very poor communication skills will never do business with them again. And will do my best to make the world know. Envision dealerships are your enemy. More

He donesnt help and he is very lazy he dosent want to put effort he dosent want to do his work effort he dosent want to do his work More

He was going to let us drive all the way from Santa Rosa and not tell us he sold the car we wanted. Within 20 minutes. Horrible service. and not tell us he sold the car we wanted. Within 20 minutes. Horrible service. More

Great place great vibes! Our salesman EJ helped us pick the perfect car and Julian the sales manager was able to help make it fit in our budget. Will definitely be doing busi Our salesman EJ helped us pick the perfect car and Julian the sales manager was able to help make it fit in our budget. Will definitely be doing business here again! More

I went in with the intention of trading in my current car for a Mercedes SUV. While I wasn't sure which model to choose, I ended up falling in love with the GLE. My salesman, Wil, was incredibly informative for a Mercedes SUV. While I wasn't sure which model to choose, I ended up falling in love with the GLE. My salesman, Wil, was incredibly informative and helpful throughout the entire process. More

I recently purchased a vehicle from Mercedes of EDH and I couldn’t be more satisfied with the experience. From the moment I walked in, the team was welcoming, knowledgeable, and genuinely committed to helpin couldn’t be more satisfied with the experience. From the moment I walked in, the team was welcoming, knowledgeable, and genuinely committed to helping me find the right car. Will & Julian went above and beyond to make the process seamless. They were patient, answered all my questions, and never pressured me into making a decision. Their transparency and professionalism made me feel confident in my purchase. They took the time to walk me through financing options, ensuring I got the best deal possible. If you’re in the market for a car, I highly recommend working with Will or Julian. Their customer service is top-notch, and they truly care about their clients. I’ll definitely be referring friends and family to them in the future! More

Sold me a GLS 450 with 2 chunks of rubber missing from the sidewall. I unfortunately didn't catch this before allowing my wife to drive off the lot with my 2 kids! They refused to replace the tire. The ca the sidewall. I unfortunately didn't catch this before allowing my wife to drive off the lot with my 2 kids! They refused to replace the tire. The car also has several malfunctions with seats and needs be taken in. This is all in less than 24hrs after purchase. More