Mercedes-Benz of El Dorado Hills

Integrity matters to me, and this dealer lacks it. After going back and forth with a sales rep over 3-4 weeks to land on my order of a new GLE, and agreeing to pay MSRP for such, I text the rep to pla After going back and forth with a sales rep over 3-4 weeks to land on my order of a new GLE, and agreeing to pay MSRP for such, I text the rep to place my order. I then get the following message (verbatim). Rep: "Per a conversation with the GM juts now, we charge 10% over MSRP for a custom order." My response: "You had previously told me the price was MSRP (see your comment above). Am I clear in understanding that you are now going back on that / want to charge me 10% over?" Rep: That is what the GM advised me of today yes." This is the kind of experience I would expect from a used car dealership, not Mercedes. If you also value integrity, take your business elsewhere. More

Stephan, was very dishonest. He lied to us and tried to lowball . He didn't care. He lied to us and tried to lowball . He didn't care. More

The sales side of the building are the most scandalous disgusting and even blatant liars.To make a sale The maintenance side, they do everything they can to make up for the disgusting entities that will disgusting and even blatant liars.To make a sale The maintenance side, they do everything they can to make up for the disgusting entities that will f you over just to get you to give them money. Also, very poor communication skills will never do business with them again. And will do my best to make the world know. Envision dealerships are your enemy. More

He donesnt help and he is very lazy he dosent want to put effort he dosent want to do his work effort he dosent want to do his work More

He was going to let us drive all the way from Santa Rosa and not tell us he sold the car we wanted. Within 20 minutes. Horrible service. and not tell us he sold the car we wanted. Within 20 minutes. Horrible service. More

Great place great vibes! Our salesman EJ helped us pick the perfect car and Julian the sales manager was able to help make it fit in our budget. Will definitely be doing busi Our salesman EJ helped us pick the perfect car and Julian the sales manager was able to help make it fit in our budget. Will definitely be doing business here again! More

I went in with the intention of trading in my current car for a Mercedes SUV. While I wasn't sure which model to choose, I ended up falling in love with the GLE. My salesman, Wil, was incredibly informative for a Mercedes SUV. While I wasn't sure which model to choose, I ended up falling in love with the GLE. My salesman, Wil, was incredibly informative and helpful throughout the entire process. More

I recently purchased a vehicle from Mercedes of EDH and I couldn’t be more satisfied with the experience. From the moment I walked in, the team was welcoming, knowledgeable, and genuinely committed to helpin couldn’t be more satisfied with the experience. From the moment I walked in, the team was welcoming, knowledgeable, and genuinely committed to helping me find the right car. Will & Julian went above and beyond to make the process seamless. They were patient, answered all my questions, and never pressured me into making a decision. Their transparency and professionalism made me feel confident in my purchase. They took the time to walk me through financing options, ensuring I got the best deal possible. If you’re in the market for a car, I highly recommend working with Will or Julian. Their customer service is top-notch, and they truly care about their clients. I’ll definitely be referring friends and family to them in the future! More

Sold me a GLS 450 with 2 chunks of rubber missing from the sidewall. I unfortunately didn't catch this before allowing my wife to drive off the lot with my 2 kids! They refused to replace the tire. The ca the sidewall. I unfortunately didn't catch this before allowing my wife to drive off the lot with my 2 kids! They refused to replace the tire. The car also has several malfunctions with seats and needs be taken in. This is all in less than 24hrs after purchase. More

If I could give this place 0 stars I would! This was the absolute worst experience I’ve had at a dealership and the most corrupt interaction in my life. First and foremost I was working with a This was the absolute worst experience I’ve had at a dealership and the most corrupt interaction in my life. First and foremost I was working with a individual named Joseph, I’m not a all in a hurry to get another but I wanted to crunch numbers and I liked a car I seen here so I drove 45 mins. I arrived with a pre-approval letter from my bank and stated before arriving that I had an approval for the amount needed and therefore I DID NOT WANT MY CREDIT RAN! Joseph stated mutliple times they were not going to run my credit. I asked him specifically, why are you putting my information on a credit application if you’re not running my credit. He then states I assure you we will not run your credit and we work on a “cuddle buddy” system, whatever that means. I literally asked this at least 7 times to be as clear as possible. Then he proceeds to say “We cant even run your credit unless we have your signature and you are telling me not to run your credit”. I did not fill out anything and I did not sign anything. He goes to the next room and next thing you know I’m receiving multiple emails and notifications from credit karma and Experian showing SEVERAL HARD INQUIRES on my credit. Then he comes back in and I immediately ask him did you run my credit. Of course he says no then says let me go ask my sales manager. I get up and follow because I want to talk to the sales manager. The corrupt sales manager I spoke to is RAMZI SALTO. He also acted clueless initially before I stated all the banks they ran my credit through, then he says sorry but you can just dispute it. They had no answer as to why they ILLEGALLY ran my credit with no signature or a prior authorization! This was a disgusting way to do business and I WOULD NOT RECOMMEND! AVOID THIS PLACE AT ALL COST. If the sales manager feels comfortable doing this I can only imagine what everyone else is doing. I will be contacting the Better Business Bureau and also contacting a states lawyer to find out what else can be done legally. More