Mercedes-Benz of El Dorado Hills

Good Customer Service As always, the service was good. Upon arrival, I was greeted immediately. Service work was completed on time as estimated. Car was washed but this As always, the service was good. Upon arrival, I was greeted immediately. Service work was completed on time as estimated. Car was washed but this time there were puddles of water on the running boards with a couple of dirty water drops on the side. It is the first time that happened. My shoes were wet when I got into the car because of that. It was not pleasant at the last minute when picking up the car. However, overall the service was good. More

general experience overall attentiveness was excellent and sales Bob Michalek went the extra mile and i appreciate it very much. still waiting for a part ordered from ge overall attentiveness was excellent and sales Bob Michalek went the extra mile and i appreciate it very much. still waiting for a part ordered from germany and is a week late so far More

Fabulous I took my vehicle and to get my rims and tires touched up from some scratches, and to get the back up camera installed. Adam kept me informed on the I took my vehicle and to get my rims and tires touched up from some scratches, and to get the back up camera installed. Adam kept me informed on the status of my vehicle and when it would be ready. The friendliness and the service makes you feel comfortable and like family. Thank you MB of El Dorado Hills. More

Excellent service As always, the service provided by MB EDH was outstanding. Every operation was performed correctly the first time, the car was cleaned, and delivered As always, the service provided by MB EDH was outstanding. Every operation was performed correctly the first time, the car was cleaned, and delivered on time. Don is amazing in orchestrating the process.. More

Excellent services Gayton was honest, straightforward, and easy to talk to. I would request for Gayton for future services. I can't think of anything else to say. Thank Gayton was honest, straightforward, and easy to talk to. I would request for Gayton for future services. I can't think of anything else to say. Thank you, have a wonderful day. More

New Car Purchase This was my first Mercedes purchase, and Mike and Ryan were top-notch in making the experience friendly, informative, and seamless. I felt very secur This was my first Mercedes purchase, and Mike and Ryan were top-notch in making the experience friendly, informative, and seamless. I felt very secure and assured during the whole process and would gladly purchase from them in the future. More

New Car Purchase This is my second Mercedes SUV purchase from this dealer. The customer service experience is superb and the friendliness of the staff is beyond words This is my second Mercedes SUV purchase from this dealer. The customer service experience is superb and the friendliness of the staff is beyond words. My custom order actually arrived almost two months earlier than expected, which was so appreciated as I was without a vehicle. More

Great car buying experience! All of the folks I worked with there were wonderful and knowledgeable. I am very satisfied with my new Mercedes and would highly recommend MB of El All of the folks I worked with there were wonderful and knowledgeable. I am very satisfied with my new Mercedes and would highly recommend MB of El Dorado Hills to anyone. More

Had to negotiate for them to honor "star certified" bought several cars here now and this place never fails to disappoint me in one way or another. Sales.... Meh...., just average tell you what you want bought several cars here now and this place never fails to disappoint me in one way or another. Sales.... Meh...., just average tell you what you want to hear salesmen. Service....staff is cool and nice but quality of work is sub par, my star certified car is going for its 4th or 5th visit in 6000 miles (5 months aprox) since purchase one of which left us with a loaner for over a month while I had to beg for them to replace stuff that should have been done before I took the car (bald tires and cracked windshield) amongst the other problems like asking them for a spare key for 4 months until I finally got one. The new tire now has a slow leak, I sent a pic and message to my service advisor. He asked how log it takes to lose pressure, and then never responded again....Over all if you don't need to deal with this place, don't. There are better customer focused dealerships. Free wifi and beverages are at every mb dealer. That's not running a good show that's mb level facilities. The stuff behind the scenes sucks at this place. I'm going to give the Sacramento location a chance before I completely condem Von hossen in general. More

My first service experience I recieved an invitation for a scheduled maintenance on my recently acquired C class Mercedes. Was welcomed By Daniel Clark who performed a friendly, I recieved an invitation for a scheduled maintenance on my recently acquired C class Mercedes. Was welcomed By Daniel Clark who performed a friendly, well informed service. I thank thank the service Dept. of EDH Mercedes Benz. More