Mercedes-Benz of Escondido

Service My service advisor, Brian Howe is always a pleasure to work with. He makes discounts where he can, which is appreciated and always keeps me informed o My service advisor, Brian Howe is always a pleasure to work with. He makes discounts where he can, which is appreciated and always keeps me informed of the progress. More

Excellent Service "A" except only one item apparently missed I had requested as a part of Service "A" that my tires be rotated as per the Perelli warranty requirements that the RunFlats be rotated every 5000mi. I had requested as a part of Service "A" that my tires be rotated as per the Perelli warranty requirements that the RunFlats be rotated every 5000mi. I made this request to the Service Agent twice while she was writing up the work order. Returning home with my paperwork I found that there was nothing on the work order about rotating the tires. I emailed and called the Service Department, however, did not get any response. All I want is a document that says my tires were rotated in the event of a warranty claim in the future. I have been doing business with this Mercedes agency since 1980 when it was located in El Cajon. It is a good agency to do business with. More

Made car buying simple with no games. Dealer staff showed us several vehicles that met our requirements, and offered a good price for the one we selected from their inventory. Team worked Dealer staff showed us several vehicles that met our requirements, and offered a good price for the one we selected from their inventory. Team worked together to satisfy us. More

Exceptional service Exception service. Vehicle ready ahead of schedule. Also even washed and vacuumed. John was very efficient. Phoned me to let me know car was ready. Exception service. Vehicle ready ahead of schedule. Also even washed and vacuumed. John was very efficient. Phoned me to let me know car was ready. More

Great dealership From our salesman Ed and David to the general manager Robin the dealership makes you feel like a long time friend, no sales pressure. Everyone not onl From our salesman Ed and David to the general manager Robin the dealership makes you feel like a long time friend, no sales pressure. Everyone not only loves the product but loves cars. We are looking forward to a long term relationship. More

Deceptive Sales In Jul 2014, I bought a brand new 2014 E350 from this dealership, they sold me a package where if I had a scratch size of credit card or smaller, it In Jul 2014, I bought a brand new 2014 E350 from this dealership, they sold me a package where if I had a scratch size of credit card or smaller, it would be fixed for free. I brought my car for service yesterday Jul 26 17, and requested a repair for a small scratch in the rear bumper, showed them the paperwork, but was told it is not covered they blamed it on the company that sold the policy to them. Such liars. No Manager in sales or Customer service would discuss the issue. More

Friendly Dealer Very willing to help with my repairs and other issues I enjoy having my car wash every time I go in instead of just when I have it service Very willing to help with my repairs and other issues I enjoy having my car wash every time I go in instead of just when I have it service More

Courtesy Car Wash Great job! From the moment I drove to the service to the completion of the car wash. Great customer service! The waiting room is comfortable with com Great job! From the moment I drove to the service to the completion of the car wash. Great customer service! The waiting room is comfortable with complimentary coffee and pastries! More

Yearly maintenance service Everyone in the office is very professional and job was completed in estimated time. Waiting area is clean. Larry Hastings is very patient to explai Everyone in the office is very professional and job was completed in estimated time. Waiting area is clean. Larry Hastings is very patient to explain what need to be done for the car. More

Brian Howe did a great job to complete my service job Brian did a great job to complete my service job -coming in to my "rescue" on yesterday morning without any advance notice. In addition, Brian was ve Brian did a great job to complete my service job -coming in to my "rescue" on yesterday morning without any advance notice. In addition, Brian was very attentive to details and extremely considerate about not only our car but also our driving experience -that is above an beyond what an average luxurious car dealership would do. I was also very impressed by how knowledgeable Brian is about the Mercedes-Benz products and specifically about my car as well. Brian and the dealership has made my long drive to the dealership for services very worthwhile !! More