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Mercedes-Benz of Fairfield
Fairfield, CA
102 Reviews
Remember the last time you bought or serviced a car? For many, it’s never much fun. Wouldn't it be nice to work with a dealership that strives to create a positive experience for you above all else?
Our “Simple Price. Simple Process.” philosophy puts our customers first in everything we do.
Transparent pricing. One point-of-contact. No commissioned sales. Consistent experience.
We want you to enjoy not just your Mercedes-Benz, but every interaction you have with us.
If you’re curious to see how this philosophy works in practice, we’re here for you. No pressure, no obligations. Just a chance to experience a different way of doing things.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 102 reviews
Verified Customer
May 29, 2026
Jenna Castleman is excellent in her listening skills and in delivering the outcomes we expect. We also appreciate receiving the video of the technician doing his work. However, this last time it was impos in delivering the outcomes we expect. We also appreciate receiving the video of the technician doing his work. However, this last time it was impossible to understand a word. So, video was useless. Shame More
by vluz441
Employees Worked With
Jenna Castleman
May 29, 2026
Miguel Vasquez in the service department at Mercedes of Fairfield is a top-notch guy. He’s been great every time I’ve brought my car in — professional, helpful, and always takes care of everything smoothly Fairfield is a top-notch guy. He’s been great every time I’ve brought my car in — professional, helpful, and always takes care of everything smoothly. Highly recommend! More
by mokikay
Employees Worked With
Miguel Vasquez
May 29, 2026
Over charged for diagnosing. First they told me already completed coil diagnosis they want to diagnose fuel injectors but they never performed that and end up saying they replace First they told me already completed coil diagnosis they want to diagnose fuel injectors but they never performed that and end up saying they replace coil. More
by S07241997
Employees Worked With
No name
May 24, 2026
Jessica DeGuzman is the professional sales consultant that every dealership wishes they had.She knows the product, answered all our questions concisely and with clarity. The loan closing was Very smooth that every dealership wishes they had.She knows the product, answered all our questions concisely and with clarity. The loan closing was Very smooth and had no unnecessary delays. Being in the lending industry for the last 45 yrs, I do know the difference. We totally appreciated her taking her time off to do the final walkthrough before taking the car home. Lastly, the Mercedes-Benz of Fairfield dealership is a classy and totally professional place to be. We love the new car! You have our loyalty and Jessica can expect our referrals, Dean + Joanne Revelo More
by dean.revelo
Employees Worked With
Jessica DeGuzman
May 22, 2026
I worked with JD to get my Sprinter based motorhome serviced. He was professional and very friendly. I was kept fully informed throughout the entire process. They even sent me a video showing the statu serviced. He was professional and very friendly. I was kept fully informed throughout the entire process. They even sent me a video showing the status of all the inspection points on the vehicle. Pretty cool! The work was completed on time as promised. Very happy overall the service I received. More
by Jm390
Employees Worked With
Jose (JD) Martinez
May 21, 2026
I worked with Mark on my service issue and he was very patience with me. I appreciated his time when I made a mistake and he worked it out with me. He took the time to work with me. patience with me. I appreciated his time when I made a mistake and he worked it out with me. He took the time to work with me. More
by shardurham
Employees Worked With
Mark Mallanao
May 19, 2026
It was a pleasure to buy my car with Doug. He was so helpful and made the purchase easy. He was so helpful and made the purchase easy. More
by cemannix
