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Mercedes-Benz of Fairfield

Fairfield, CA

Overview
Employees
Reviews
Vehicles
4.7
231 Reviews
Remember the last time you bought or serviced a car? For many, it’s never much fun. Wouldn't it be nice to work with a dealership that strives to create a positive experience for you above all else? Our “Simple Price. Simple Process.” philosophy puts our customers first in everything we do. Transparent pricing. One point-of-contact. No commissioned sales. Consistent experience. We want you to enjoy not just your Mercedes-Benz, but every interaction you have with us. If you’re curious to see how this philosophy works in practice, we’re here for you. No pressure, no obligations. Just a chance to experience a different way of doing things.
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2950 Auto Mall Parkway

Fairfield, CA

94533

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Showing 231 reviews

August 26, 2026

Nic Vigil is an awesome asset to this dealership, from service, all the down to the valets and sales. The customer service is #1 compared to any Mercedes-Benz dealership around More

by jessyddesu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hagen Bernecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica DeGuzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2026 -

Mercedes-Benz of Fairfield responded

Your praise of the service on your Mercedes-Benz E-Class, as well as our valet and sales teams, highlights how our entire team strives for excellence. Hearing that you find our customer service unrivaled among Mercedes-Benz dealerships means a great deal to our team. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 25, 2026

I recently had both of my vehicles serviced at Mercedes-Benz Fairfield. The price of service has increased, which was a bit disappointing. However, I truly appreciate the service advisor (Marcos) More

by apple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Vigil
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Aug 25, 2026 -

Mercedes-Benz of Fairfield responded

Our service department was glad to apply your promotional discount and make the service on your GLC 300 more manageable. Knowing that the complimentary car wash and smooth process met your expectations is truly rewarding. Thank you for trusting our dealership with your vehicles and sharing such kind feedback. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 25, 2026

Friendly, efficient, and awesome service! I would highly recommend this dealership to others. I especially appreciated Jose who took great care of me. More

by ljsm60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hagen Bernecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
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Aug 25, 2026 -

Mercedes-Benz of Fairfield responded

Your Sprinter 3500 was a pleasure to service. Knowing that your experience with us was warm and streamlined is rewarding, and your strong recommendation means a lot to our service department. Hagen and our team appreciate the opportunity to care for your Sprinter 3500. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 24, 2026

Everyone was very professional and efficient. I don't recall the names of the employees who helped with the loaner car and at check out. More

by pfsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mallanao
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Aug 24, 2026 -

Mercedes-Benz of Fairfield responded

Hearing that you found our team professional and efficient means a lot to our service department. We’re glad the loaner car arrangements and checkout went smoothly for you during the service on your Mercedes-Benz GLE 450. Management at Mercedes-Benz of Fairfield managers@mercedesfairfield.com

August 22, 2026

Marcos was friendly and professional. He explained everything about my car in terms that I can understand and was not overly pushy.I would recommend him to my friends. More

by CABURLEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Print
Aug 22, 2026 -

Mercedes-Benz of Fairfield responded

Hearing that the explanations were clear and pressure-free means a lot to our service team. We appreciate your recommendation and look forward to caring for your E-Class. Management at Mercedes-Benz of Fairfield

August 20, 2026

Excellent service advisor, excellent work. They go above and beyond to make sure my RV cargo van is safe and ready to travel, knowing I am often traveling solo. More

by Newcastlelinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Danai
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Aug 20, 2026 -

Mercedes-Benz of Fairfield responded

Thank you for your kind words! Tony is dedicated to going above and beyond to keep our customers safe and road-ready. We're glad he gave you peace of mind for your solo travels. Safe travels, and we appreciate your trust in our team. Sincerely, Diana Kennendy General Manager

August 20, 2026

Buying a car sight unseen is completely out of character for me. Fahad and Phil made the process easy and comfortable. Dealership is highly recommended. More

by petersen.william.r
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fahad, Phil
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Aug 20, 2026 -

Mercedes-Benz of Fairfield responded

Thank you for the great review! We're thrilled Fahad and Phil made your sight-unseen purchase easy, comfortable, and stress-free. We appreciate your recommendation and welcome you to the family! Diana Kennedy General Manager

August 20, 2026

Tony Danai provided great customer service in dealing with my Sprinter van problem. He kept me informed through the process and got the issue fixed in the time he estimated. The technician who worked on More

by rcm94574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Danai
Print
Aug 20, 2026 -

Mercedes-Benz of Fairfield responded

Knowing that you felt informed throughout the process means a lot to our service department. Our service team is pleased we could resolve the issue within the estimated timeframe and perform quality repairs on your Sprinter 2500. Mo Ayubyar General Manager (707) 430-0077 moayubyar@mercedesfairfield.com

Aug 20, 2026 -

Mercedes-Benz of Fairfield responded

Thank you for the wonderful review! We're pleased to hear that Tony kept you informed throughout the process and had your Sprinter van repaired on schedule. We'll be sure to share your kind words with Tony and the technician who completed the repairs. We appreciate your business and look forward to serving you again! Sincerely, Diana Kennedy General Manager Mercedes-Benz of Fairfield

August 20, 2026

The sales team is very friendly, listens and welcoming. I went in knowing I wanted a specific car but then had doubts once I drove it. They gave me time to compare vehicles and were very patient and gave m More

by Mparrscott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge, Phil, Sam, Diana
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Aug 20, 2026 -

Mercedes-Benz of Fairfield responded

Knowing our patience and welcoming approach helped you feel confident in your purchase of the Volvo XC60 is very rewarding. Your feedback about our sales team’s friendliness and respect for your decision process means a great deal to us. Mo Ayubyar General Manager (707) 430-0077 moayubyar@mercedesfairfield.com

Aug 20, 2026 -

Mercedes-Benz of Fairfield responded

Thank you for taking the time to share your experience. We're glad our team made you feel welcome, listened to your needs and provided a pressure-free environment throughout your visit. Choosing the right vehicle is an important decision, we're glad our team gave you the time and space to compare and find the best fit for your needs. We appreciate your trust and hope you enjoy your new Mercedes-Benz! Sincerely, Diana Kennedy Mercedes-Benz of Fairfield

August 20, 2026

Always wonderful service since I bought my car in 2015, I would never take it anywhere else More

by kristy lickley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nic
Print
Aug 20, 2026 -

Mercedes-Benz of Fairfield responded

After caring for your CLA-Class since 2015, your loyalty means a lot to our service team. We’re grateful you continue to trust us whenever your vehicle needs attention. Mo Ayubyar General Manager (707) 430-0077 moayubyar@mercedesfairfield.com

Aug 20, 2026 -

Mercedes-Benz of Fairfield responded

Thank you for being part of our family since 2015! Your loyalty and trust mean so much to us. Knowing you continue to choose us year after year is the greatest compliment we could receive. We truly appreciate your support and look forward to taking care of you and your vehicle for many more years to come. Sincerely, Diana Kennedy General Manager Mercedes-Benz of Fairfield

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