Mercedes-Benz of Fairfield

Prompt and good service, waiting area was clean and very comfortable, providing coffee was nice comfortable, providing coffee was nice More

It went so smoothly I was in an out in record time. I will be back soon. I will be back soon. More

The process was without hiccups. Available at all times with the information I needed. Hagen was awesome! Available at all times with the information I needed. Hagen was awesome! More

They are committed to quality service. It's the only place I take my car when it needs service. It's the only place I take my car when it needs service. More

They treated me very well, as a result on top of the G63 order we just got a GLC from them for my wife. No pressure sales, clear cut pricing. We will be recommending them to all of our customers, friends an order we just got a GLC from them for my wife. No pressure sales, clear cut pricing. We will be recommending them to all of our customers, friends and family! More

Chose this dealership to purchase a new car based on previous years of the servicing of another car I have. I feel the sales person was to green and had to be going back and forth when asked simple ques previous years of the servicing of another car I have. I feel the sales person was to green and had to be going back and forth when asked simple questions , I feel I should of been told or disclosed everything being it had been a loner specially the smell. When asked to test drive the vehicle she said is exactly like the other you test drove the only difference is this now had less miles. Of course I wanted the one with less miles. The sales person never discussed that it had different features that the one we actively test drove, I ended up with a vehicle that smelled and asked for a detail of the interior, it took several text and calls with sales to get a manager to contact me and have car detailed . I feel a purchase of 61k is big deal and at the end I’m not happy, More

I was very pleased with the service I received at Fairfield Mercedes Benz. I was not pleased with the lack of communication after I call a few times to inquire about the time my car would be ready fo Fairfield Mercedes Benz. I was not pleased with the lack of communication after I call a few times to inquire about the time my car would be ready for pickup. I found out the next day that it would be ready before closing. I did not use a rental car because I already have an extra car. I just needed a ride over to pick up my car. I would rather stay close to home for car service because it is less stressful than driving to the bay area. More

Courteous and friendly service, a pleasure to do business with you,looking forward to next visit. with you,looking forward to next visit. More

Customer service is absolutely terrible. No, return calls or updates on the status of my service, I had to contact the service department. The service manager was never available.They misdia No, return calls or updates on the status of my service, I had to contact the service department. The service manager was never available.They misdiagnosed my car the first time, which added additional cost to me. It took five days to complete the service to my repair my car. Which I was told my tire exploded and they had to order from Chicago. I will be seeking service for my car at other dealerships even though I live right down the street. More

Perfect experience start to finish. Impeccable communication. Car was ready before promised time. Great first visit i will definitely be back. Impeccable communication. Car was ready before promised time. Great first visit i will definitely be back. More