Mercedes-Benz of Foothill Ranch

Honest and friendly! I fell in love with the CLA the moment it came out. I've always been a fan of the look of a CLS buuuuuut the CLA will do fine for now! I sent an I fell in love with the CLA the moment it came out. I've always been a fan of the look of a CLS buuuuuut the CLA will do fine for now! I sent an inquiry online about 2 that they had in stock and immediately received a voicemail and call from Dina Backer letting me know that she had great news that both cars were still in stock, etc and when can I come in to take a look. Immediately I thought it would be a bait and switch, get you in, test drive, and then say you are not approved based on A. B. and C. I was already disappointed and let down by another well-known dealership, Walters in Riverside who promised they work with all types of credit and banks and can make the deal work annnnnd they were wrong! It's a complete blessing and meant to be that it did not work out with Walters because I ended up returning Dina's call about 2 weeks after her initial contact with me. I explained to her my situation and told her about my experience with Walters. Dina is such a sweetheart and took the time to hear me out and explain my situation. She is in the customer service department and I can see why! She confirmed and assured me that her finance manager, Ed Ismail would make it all possible for me to own a CLA. So in I went a few days later to test drive the car, and ended up driving home with a CLA that was much more well equipped than the one I test drove at Walters. Ed Ismail and his assistant Alex were very patient and respectful. They took the time to make sure I am getting the car that had the options I wanted. I was indecisive between the packages and they even contacted their sister location MB Laguna Niguel. Although these two are connected, I would honestly have to say that Foothill has a better customer service than Laguna overall from the first contact over the phone to the close of the deal with the Finance Dept. When I spoke with Duke at Laguna, I asked if they had a CLA with the package I wanted, and told them I was here at Foothill Ranch, he didn't even want to help me and said just to ask Foothill. He didn't even want to help at all, probably because the commission wasn't going to him! His loss!!! If you are looking for your next Mercedes, go see Ed Ismail and he will take care of you. If he's not around, contact his assistant Alex. Those two will make it all work out for you! More

My 2012 Nissan Altima I was recommended to meet with Hooman Keyvan to discuss looking at the used cars at the Foothill Ranch Mercedes Benz. I had a wonderful experience m I was recommended to meet with Hooman Keyvan to discuss looking at the used cars at the Foothill Ranch Mercedes Benz. I had a wonderful experience meeting and doing business with Hooman I was given the best quality service, and I feel the deal that Hooman presented to me was a fair deal on the car purchase. I left the car lot with a very nice car. I would recommend Hooman Keyvan to anyone that is looking for a car. He is very pleasant and a joy to be around. His knowledge of cars made this experience very easy. I would not hesitate to come back and talk to him again about anything. Foothill Mercedes Benz has won my business for my next car in the future. I would be very proud to tell anyone to look at the cars at this dealership and ask for Hooman Keyvan. More

My ML 350 I bough a 2014 ML 350 today. I have shopped around more than 5 dealerships in 50 miles radius near my home. The agent Nima is the first and the only a I bough a 2014 ML 350 today. I have shopped around more than 5 dealerships in 50 miles radius near my home. The agent Nima is the first and the only agent who send me the quote throughout the email. He is a honor nice guy. He was off today, until I told him I would be there. His manager is good too, has excellent costumer service. But I forgot his name...Anyway, I would recommend this dealer for my friend. They really made the buying process easy than ever. More

Mercedes -Benz of Foothill Ranch "My experience at Foothill Ranch Mercedes-Benz was wonderful. From start to finish my salesman Hooman Keyvan ensured that everything went along very s "My experience at Foothill Ranch Mercedes-Benz was wonderful. From start to finish my salesman Hooman Keyvan ensured that everything went along very soothly and that the whole experience was stress free. I would highly recommend that for any one who wants to buy a new or used Mercedes-Benz go to Foothill Ranch and ask for Hooman Keyvan - he is very professional and knowledgeable!" Kind Regards, Jennifer Connelly More

Positive new car experience I had taken my 21012 E350 in for service and had an opportunity to drive the 2014 E350. I worked with Hooman and it was a pleasure. He was respectful I had taken my 21012 E350 in for service and had an opportunity to drive the 2014 E350. I worked with Hooman and it was a pleasure. He was respectful and courteous, not pressuring me at any time. While it took me a week to make a decision, I was confident that Hooman was presenting a good and fair deal. He is very knowledgeable about all aspects of cars. He understands how complicated the electronics are and was very patient in explaining all the details to me. His professionalism and expertise has earned my business for any future purchases and referrals. More

Thank you Hooman Keyvan for an amazing experience buying my first non mommy car! You were so kind and knowledgeable about the car. Thank you for taking the tim Hooman Keyvan for an amazing experience buying my first non mommy car! You were so kind and knowledgeable about the car. Thank you for taking the time to allow me to learn about the car as well... I will refer all my friends and family! Thank you, lisa salyer More

Great buying experiense at Foothill Mercedes-Benz dealership I truly had great experience and enjoyed buying my new 2014 Mercedes-Benz C-250. The level of professionalism from Sales (Hooman Keyvan) and non pres I truly had great experience and enjoyed buying my new 2014 Mercedes-Benz C-250. The level of professionalism from Sales (Hooman Keyvan) and non pressure process was like you are not in a dealership. Felt like I was getting treated in a 5 star Hotel.... From GM to Finance manager all were nice and professional too. They clean my car like shiniest car in the lot. We got offered multiple time bottle water and Coffee and tea!!! Also I have life time free car wash at the Foothill Mercedes-Benz dealership that I can use for my Black color car anytime that I like:):) Overall 5 stars - for customer service, Value and enjoyable experience. If you want to save time and get this kind of experience ask for HOOMAN. More

Stellar Service | Highly recommend this dealership I appreciate the outstanding customer service that Assistant Manager Jean Youkhaneh provided. It was stellar! I borught my E350 in for service and I I appreciate the outstanding customer service that Assistant Manager Jean Youkhaneh provided. It was stellar! I borught my E350 in for service and I was actually able to receive same day service, Jean kept me informed of my estimated wait time, came and found me in the waiting room to update me and had my car completed and washed while I worked at the business desk. To top it off he walked me out to my car and handed me an ice cold bottled water for the road on a warm day. Foothill Ranch Mercedes really takes great pride the extra attention to detail and it makes all the difference. Jean was courteous, efficient and greets his customers with a warm smile! I have bought several cars from Mercedes Benz and will continue to do so ….all because of the customer service I receive from my purchase to maintenance repairs. What a great team they have put together to makes customers feel respected and valued. Best, Cynthia Corbett More