Mercedes-Benz of Gainesville

Eric is a true professional. From the first time my wife and I met him, to after the sale, we have enjoyed our experience with Eric. He is a true asset to Mercedes Benz. Simply From the first time my wife and I met him, to after the sale, we have enjoyed our experience with Eric. He is a true asset to Mercedes Benz. Simply the Best of the Best. More

Ken provided excellent service found the car I wanted and delivered in record time . Love my Mercedes and Ken Davis delivered in record time . Love my Mercedes and Ken Davis More

I traded in a car on a new car I was told it had all the options available. It did not they let me order a new car with all the options at MFSR, After I took a big loss on the first car they said was loaded options available. It did not they let me order a new car with all the options at MFSR, After I took a big loss on the first car they said was loaded. Then forced me to buy another used car to drive until the new one was delivered. They said it was the only way to save on the sales tax and keep the warranty. They charged me for extended warranty on the used car non refundable more sales tax nonrefundable dealer fees nonrefundable. I paid more taxes in the whole deal. My new car when it arrived cost me $20,000. more than the MFSR price. I tried talking, writing the owner Morgan Automotive Group and nothing all of the people that had something to do with the deal where fired and or quit (funny) And I got ripped off. That dealership goes through employees like you change socks. And the Morgan Group be careful of there financing and added warranties. Very sad for a Mercedes Benz Dealer more like a buy here pay here B lot. Very sad More

Ken has always been respectful and locates the vehicles we need. I've know Ken for 25 plus years.Great public relations person! we need. I've know Ken for 25 plus years.Great public relations person! More

Ken Davis is why my husband and I have been with Mercedes for 15 years. for 15 years. More

Eric was very helpful from start to finish with helping us out with our New 2025 Benz. I would like to say Eric is very knowledgeable, helpful and most importantly very professional in what he does with yo us out with our New 2025 Benz. I would like to say Eric is very knowledgeable, helpful and most importantly very professional in what he does with your company. He’s mannerisms is the KEY of return customers, and I’m definitely one of them. He had so much patience helping me out with different vehicles to my decision and like. Mercedes Benz you all have the right one on your TEAM!!! Thanks again, Eric Sincerely, Cook Family 😊 More

I drove an hour and a half to the Mercedes dealership in Gainesville although I purchased my Mercedes recently at Wesley Chapel. I was so unimpressed with Wesley Chapel and I was advised to take my business Gainesville although I purchased my Mercedes recently at Wesley Chapel. I was so unimpressed with Wesley Chapel and I was advised to take my business and service needs to Gainesville. I’m so glad I did Because nobody could help me fix my Apple airplay feature in my car. I had called Mercedes.me and the Wesley Chapel dealership service department and nobody could help me. When I arrived at Gainesville, I was greeted by an attendant and was quickly introduced to my service representative. The service representative was very kind and was trying to figure out what was wrong. So he asked Charlie to help me. Charlie quickly knew what the problem was and within 10 minutes I was able to sync my phones music apps. Charlie explained what no manual or certain service person would know about subscribing to the Wi-Fi service or turning off the Wi-Fi on my phone in order to playback my music. It is something that you have to know , how the systems work. Sadly, Mercedes manual does not explain this. Charlie was so courteous and helpful and I would like to continue to bring my car there for service. I’ll be at, Charlie is one of the sales representatives yet he knew something that most service representatives don’t know About my car. I may even be interested in returning to Gainesville to purchase another Mercedes. Thank you, Charlie. You’re a great guy and I look forward to doing more business with you. More

Charlie Macera is the best sales advisor! He has an extremely high level of knowledge and technical expertise that we couldn’t find in Wesley Chapel , where our technical issue couldn’t be re He has an extremely high level of knowledge and technical expertise that we couldn’t find in Wesley Chapel , where our technical issue couldn’t be resolved. Charlie’s level of expertise definitely deserves recognition and a raise. Thank you Charlie, for resolving our new car issue! More

I have been a customer for 25 years. This dealership has been wonderful in so many ways. Ken is an excellent and very knowledgeable salesman. His approach is thoughtful and thorough This dealership has been wonderful in so many ways. Ken is an excellent and very knowledgeable salesman. His approach is thoughtful and thorough making sure your purchase is right for you! I can’t say enough about your service department. Over the years I worked with Ed Garlin, Dylan Hasty and now Becky Miennes. They always make sure you are satisfied! Thank you Ken and Becky for all your help! Kind regards, Beatrice M.Solis More