Mercedes-Benz of Georgetown

Very polite and very helpful in guiding me to make my decision easier. Came for service and left with a new car. decision easier. Came for service and left with a new car. More

Charles was wonderful and had excellent attention to detail. The service was top notch and I will be using the dealership and Charles again. detail. The service was top notch and I will be using the dealership and Charles again. More

I recently brought my Mercedes R350 to Mercedes-Benz of Georgetown for a front brake service along with a full vehicle inspection. The service advisor informed me that the brakes were within spec and didn’ Georgetown for a front brake service along with a full vehicle inspection. The service advisor informed me that the brakes were within spec and didn’t need replacement, and recommended several other services including an engine air filter replacement, which I approved. The visit itself went smoothly and I drove off satisfied — however, about a week or so later a check engine light appeared. I took the vehicle to Mercedes-Benz of Austin, where a $280 diagnostic fee confirmed the issue was traced back to an improperly seated engine filter from the Georgetown service. When I followed up with the Georgetown service manager, he acknowledged the prior service and asked me to send over the repair paperwork, indicating someone would reach out to discuss a resolution. Unfortunately, I never received a follow-up call or any further communication. I genuinely like this dealership and the overall experience has generally been positive, but the lack of follow-through on a quality concern tied directly to their work was disappointing and fell short of the standard I’d expect from a Mercedes-Benz service center. More

The guys in the sprinter office are the best. And the mechanic Sky. Best service around. And the mechanic Sky. Best service around. More

Great dealership and the service team is the best. Every time I’ve come it they have went about and beyond in making my feel like I’m getting the best experience possible. Every time I’ve come it they have went about and beyond in making my feel like I’m getting the best experience possible. More

I had a covered warranty part go out and they were honest about my service issue and didn't try to upsell addtl services aggressively. Had my car back in a timely manner and even though the uber service was about my service issue and didn't try to upsell addtl services aggressively. Had my car back in a timely manner and even though the uber service was a mess being brought back, that wasn't their fault and I was grateful for the complementary rides home and back. More

Took my car in and honestly wasn’t sure what to expect, but they were great. Staff was friendly without being over the top about it, got me taken care of without a lot of back and forth, and I didn’t feel but they were great. Staff was friendly without being over the top about it, got me taken care of without a lot of back and forth, and I didn’t feel like I was just being shuffled through. Great experience overall I’ll be going back. More

Sarah provided great customer service- keeping me informed at all times. Service and repair were done in one day informed at all times. Service and repair were done in one day More

In and out quickly. Always a loaner available, even in an emergency. Service advisors go above and beyond. Always a loaner available, even in an emergency. Service advisors go above and beyond. More

Working with Charles was a breeze and we landed on a solid deal on both our purchase and trade-in. We’re very happy with our new GLE! We had a little hiccup in the F&I department as they kept us wai solid deal on both our purchase and trade-in. We’re very happy with our new GLE! We had a little hiccup in the F&I department as they kept us waiting more than once, but ultimately Erica got us financed with a low rate and fair pricing on most of the add-ons. Be weary, the ResistAll add-on is nothing more than a spray on paint sealant put on with little to no prep - calling it a ceramic coating is a bit disingenuous. Overall, we are happy with our new GLE 450 and would recommend anyone looking for a Mercedes Benz talk to the nice folks at Mercedes Benz of Georgetown. More