Mercedes-Benz of Georgetown
Georgetown, TX
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Well, I bought the car here December 2021. I did most of my services for the past 4 years. Last year I stopped going because the customer service changed drastically. They kept adding stuff th I did most of my services for the past 4 years. Last year I stopped going because the customer service changed drastically. They kept adding stuff that needed repair. It was more about milking the client than actually helping. However last week I had a flat tire and since my tires were under warranty I went there. Olivia was the one who I explained the situation. She took all information and told me is gonna be $40 only for labor, since my tired were under warranty. So far so good. Waited for a couple of hours and then I was notified the car was ready. Go to do the payment and from $40 it jumped to $70 dollars. I said is fine no problem. Took the keys, turned the car on and I was about to leave, but now on my dashboard the engine light is on. Tried a couple of times to turn the car on and off and the engine light still on. I go inside and ask for the lady and explain to her that the engine light is on. She tells me that all they did was, just changed the tire. Really?! I tell her that my car was fine but the flat tire. She suggested that I set an appointment for tomorrow so they can do a diagnostic test but it will be tomorrow and will cost $250 dollars. And she insisted that I come the next day to take care of the problem that they created. I'm so disappointed and totally done with Mercedes of Georgetown. Very unprofessional. More
Great services and the service advisor were very professional and knowledgeable about the work needed to be done on my vehicle. I was treated very kindly. professional and knowledgeable about the work needed to be done on my vehicle. I was treated very kindly. More
It is always smooth going when you take your car in for service. I usually get Jay and he provides quick and accurate information and I’m on my way. No time at all. service. I usually get Jay and he provides quick and accurate information and I’m on my way. No time at all. More
I had an incredible experience purchasing my vehicle here! From start to finish, the entire team made the process smooth, stress-free, and enjoyable. A special shoutout to Lanae, our sales representati here! From start to finish, the entire team made the process smooth, stress-free, and enjoyable. A special shoutout to Lanae, our sales representative, who was wonderful to work with—attentive, knowledgeable, and never pushy. Erica, our loan specialist, made the financing side quick, seamless, and easy to understand. Even the manager went out of their way to ensure we were completely taken care of and satisfied with our deal. It's rare to find a dealership where every single person you interact with is top-tier. Highly recommend working with Lanae, Erica, and the rest of the fantastic team! We couldnt be happier with our new Mercedes and are even looking to buy another very soon thanks again -The saldanas More
They had my best interest. and made sure that I understood everything my car needed. High five's to the service department and especially my mechanic and management team. Tha and made sure that I understood everything my car needed. High five's to the service department and especially my mechanic and management team. Thank you Sincerely your customer Franchesca More





