Mercedes-Benz of Georgetown

Even though my overall experience with the Mercedes-Benz Georgetown Sales Team was frustrating and I had to bring my car in multiple times for the same issue… I have to give major credit to my service advis Georgetown Sales Team was frustrating and I had to bring my car in multiple times for the same issue… I have to give major credit to my service advisor, Tom Ballou. From the beginning, Tom stood out. At some luxury dealerships, you sometimes run into staff who come across as a bit arrogant or unapproachable, which can leave you feeling uncomfortable. Tom was the complete opposite. He was friendly, professional, easy to talk to, and genuinely cared about getting things right. He kept me updated, always had a positive attitude, and really went the extra mile to help. While I wouldn’t recommend buying a car from this dealership based on my sales experience, I absolutely recommend their service department—specifically Tom Ballou. If you want to feel like your concerns are being taken seriously and that someone actually cares about both your car and your satisfaction, ask for Tom. He’s a true standout and made all the difference in an otherwise disappointing experience. If I could rate Tom individually I’d give him 5 stars without a doubt!! More

I always get great service from MB of Georgetown. Being a widow I don’t always know the best thing to do with my car. They give me good advice! Being a widow I don’t always know the best thing to do with my car. They give me good advice! More

We had an issue with a flat tire. We called the dealership to check availability to get a new one. They had the tires and they got us in right way. I got my car back in no time and We called the dealership to check availability to get a new one. They had the tires and they got us in right way. I got my car back in no time and was able to complete all the errands I needed to run that day. Fantastic!! They even washed my car! More

Great company love there service and team great customer service will definitely go back keep up the great work service will definitely go back keep up the great work More

It was very convenient to receive the service and pick up service was very good. service was very good. More

We liked them,they take care of our car service very well. Dealers are very cordially and courteous. well. Dealers are very cordially and courteous. More

Thank you for everything you did today and also for the plan you gave me to follow after the inspection. Thank you for giving me the confidence to trust you. plan you gave me to follow after the inspection. Thank you for giving me the confidence to trust you. More

Very responsive, respectful and knowledgeable and got the car serviced quickly. My service advisor, Tom, was very quick to respond and accommodating car serviced quickly. My service advisor, Tom, was very quick to respond and accommodating More

Where do I begin? This has been, by far, the worst experience I’ve had at any Mercedes-Benz dealership. I strongly caution anyone considering a purchase here — particu This has been, by far, the worst experience I’ve had at any Mercedes-Benz dealership. I strongly caution anyone considering a purchase here — particularly with Jeffrey Midence. He embodies the worst traits of a stereotypical car salesman: transactional, evasive, and solely focused on closing the deal, not the customer experience. After purchasing my vehicle, it took eight weeks and repeated follow-ups to receive my license plate — only to discover it was delayed due to being filed under the wrong name. Rather than provide an honest update, Jeffrey gave misleading responses. Within six months of ownership, I had concerns about the vehicle and reached out to him. He rarely answered calls, and when he did, he offered vague promises to "follow up" that were never fulfilled. It eventually required escalation to his manager, Alex, who was professional and helpful — a rare bright spot in this process. The vehicle was sold with tires just above the minimum certification threshold, and I was told I needed two new tires after less than 5,000 miles — unacceptable for a "certified" Mercedes. Post-sale, there was zero support. I received no orientation on the vehicle’s features, including basics like setting up the fingerprint function. Every previous Mercedes dealer ensured I had a full walkthrough — not here. Additionally, Charles Griffin III, while not as unprofessional as Jeffrey, is extremely aggressive in his sales approach. If you’re still in the browsing phase, avoid him — his pushiness borders on harassment. Having driven only Mercedes vehicles and dealt with several dealerships over the years, I can confidently say Mercedes-Benz of Georgetown ranks as the worst. If you must buy here, avoid Jeffrey Midence at all costs — his conduct is manipulative, self-serving, and ethically questionable. More

Tom, the auto service department is a great employee 🥰 fast Service and very nice thank you! fast Service and very nice thank you! More