Mercedes-Benz of Grapevine

I love my new car! The dealership was beautiful and “Val” was incredible. Great communication - follow up - not pushy or overwhelming. The finance team was great, the m The dealership was beautiful and “Val” was incredible. Great communication - follow up - not pushy or overwhelming. The finance team was great, the managers came out to shake my hand and congratulate me. If you want to buy here. Contact Val in the new and used Car section - Amanda sent you. More

DD & Marco helped me purchase my vehicle and were wonderful however we did have some hiccups with one of the managers Dereck he was quite unpleasant and we were not planning to come back after our in wonderful however we did have some hiccups with one of the managers Dereck he was quite unpleasant and we were not planning to come back after our interaction with him however DD did a great job of providing excellent service and ultimately helped me purchase a car I loved ! More

Excellent customer service and attention to detail throughout the entire process. Would recommend them to anyone that is looking for a new car. throughout the entire process. Would recommend them to anyone that is looking for a new car. More

The best car buying experience I have ever been through! Marco was the best! My first Mercedes! Marco was the best! My first Mercedes! More

Worked with Jake and Orlando Alfonso. Both were efficient great to work with. Very happy with the entire purchase process. Highly recommend them both Both were efficient great to work with. Very happy with the entire purchase process. Highly recommend them both More

I had an amazing experience at Mercedes. Best dealership I've been too- everyone I worked with was amazing and kind to not only me but my family as well. I've never bought used before but th Best dealership I've been too- everyone I worked with was amazing and kind to not only me but my family as well. I've never bought used before but they made it seamless. They never intimidated me or made me feel uncomfortable (something other places have). My dream car used to be something else but I'm driving it right now. I'm SO happy. More

We are generally unicorn hunting when it comes to shopping for a new vehicle and this past round was no exception. However, it was easily the most aggravating experience I can recall that took form o shopping for a new vehicle and this past round was no exception. However, it was easily the most aggravating experience I can recall that took form over several weeks, from dealing with a variety of sleazy sales personnel, outright false advertising, sub-par quality product, etc. One dealer experience even resulted in their behavior being reported to the Texas DMV. Admittedly, I wasn't expecting much else when inquiring about a potential vehicle match at Avondale Mercedes-Benz (non-dealer brand), but I was pleasantly surprised with the entire experience - most of which stemmed from the demeanor of our sales representative, Marco Lopez. I've been in sales myself my entire career and a small business owner for nearly 14 years. And while selling has come naturally to me, I think the bulk of any real success I've had didn't come until I was on the purchasing end of things, running a business and trying to sort through the noise of each and every buying decision. Over the years, I've found those to be easiest with people who can see things from my perspective before trying to dive into whatever sales pitch they have. Marco quickly understood that we'd stepped foot on the lot not because his dealership's reputation, or advertising, or anything else that might give them a false sense of superiority, rather it was merely by chance - they happened to be in possession of a slightly used Ford Explorer ST that checked nearly all the boxes we were looking for. I think we'd had the entire scope of the conversation and purchase completed in no more than 36 hours. I can't speak for all the sales reps at Avondale, nor am I in the market right now for a Mercedes-Benz, but if I knew anyone that was, I would send them Marco's way without hesitation nor expectation of anything in return. More

As always Mercedes exceeded my expectations. This is my 2nd Mercedes and I likely will never own another car. Marco was amazing. The customer service here is unmatched! This is my 2nd Mercedes and I likely will never own another car. Marco was amazing. The customer service here is unmatched! More

I first spoke with Clyde Rodriguez and made the appointment. He was double booked when I arrived and referred me to Basel. The whole experience was absolutely wonderful from start to finish. Thank appointment. He was double booked when I arrived and referred me to Basel. The whole experience was absolutely wonderful from start to finish. Thank you More

Basel was AWESOME! He made the process super easy and was very informative and gave me a hassle-free experience. I flew from Houston to Dallas and everything was a bree He made the process super easy and was very informative and gave me a hassle-free experience. I flew from Houston to Dallas and everything was a breeze. 10/10!! More