Mercedes-Benz of Grapevine

Park Place Mercedes I have now purchased my last 4 cars from Park Place Mercedes. My sales guy is Marty Marshall, he's the BEST!! Every experience I have is flawless an I have now purchased my last 4 cars from Park Place Mercedes. My sales guy is Marty Marshall, he's the BEST!! Every experience I have is flawless and professional and I am treated respectfully and like I am a VIP. I highly recommend Marty and Park Place Mercedes. A lot of the sales people and finance people have been there for many years, so each time I go, I recognize most of their faces and they remember me, which makes the "dealing" part of the transaction feel less business like. I leave in my beautiful Mercedes knowing I made the right choice. More

Steven Wickham and the GLK 350 Mercedes Menz experience Steve Wickham was awesome from my initial internet quote request out through showing me features of my Steve Wickham was awesome from my initial inter Steve Wickham was awesome from my initial internet quote request out through showing me features of my Steve Wickham was awesome from my initial internet quote request out through showing me features of my new Mercedes Benz! He was extremely professional and personable during the day long negotiations and sales event. When we worked on the trade-in value and he brought over the department manager, Parrish Michener, it was obvious that his positive attitude is contagious throughout the entire sales department. Even when I pushed for an extended test drive to take the Cross-Over SUV for my wife to view and take a drive at my residence, they were very accommodating and helpful. They understood that some are not as inclined to take part in the high-pressure car buying experience. Steven even suggested and helped me become a USAA member to secure the best possible pricing and I could not have been happier. This helped “seal the deal” from my perspective and put my mind at ease that this was a class-act salesman and dealership. A job well done Park Place and a very special thank you for Steven Wickham! More

Outstanding! Marty Marshall provided outstanding customer service. Without a doubt, one of the BEST. No matter how picky we were, he made even minor issues a pri Marty Marshall provided outstanding customer service. Without a doubt, one of the BEST. No matter how picky we were, he made even minor issues a priority. He really went beyond our expectations. My hat is off to Marty and Park Place Motor Cars! Great selections, great location and OUTSTANDING customer service! More

THE BEST EXPERIENCE!!! John Baskin is a really good sales man. He has been with the company for many years and he knows how to treat customers. He was really patient with us John Baskin is a really good sales man. He has been with the company for many years and he knows how to treat customers. He was really patient with us even though we changed our mind a couple of times. He helped us make the right choice. He treats you with respect and makes you feel that you're VIP. Thank you John for helping us! I really love my new car!!! More

John Baskin is the greatest no-pressure salesman, I have met Our experience was hassle/haggle free. John Baskin exceeded our expectations and went to great lengths to make sure we had what we wanted and needed. Our experience was hassle/haggle free. John Baskin exceeded our expectations and went to great lengths to make sure we had what we wanted and needed. Excellent and trustworthy human being, very personable. Thank you, John and may God continue to bless you. More

No Pressure and great experience Russ made my purchase feel so comfortable that it was a pleasure doing business with him and the dealership. No pressure, offered me lots of options a Russ made my purchase feel so comfortable that it was a pleasure doing business with him and the dealership. No pressure, offered me lots of options and then followed up to make sure things were what I thought they would be after I had my car. More

Darrin Cline & Park Place Grapevine were incredible! I went into Park Place Grapevine without expecting much because I had very particular requests, but let me tell you Darrin Cline made miracles happen! I went into Park Place Grapevine without expecting much because I had very particular requests, but let me tell you Darrin Cline made miracles happen! Within the first hour there, Darrin had a car that not only fit my pricing requirements but also my year & mileage requests. The customer service was impeccable and exceeding every expectation I had. I left that day with the car of my dreams and the follow up by Darrin & Park Place was wonderful! Most of my car sales experiences in years past have been bad at any other dealership, but this has definitely changed my feeling towards car buying. Thank you Park Place Grapevine, and especially Darrin for making this such a great experience, we can't wait to come back again! More

FABULOUS EXPERIENCE! Our experience at Park Place exceeded our expectations. Taylor Brown went above and beyond to make sure we received the best care from the first time Our experience at Park Place exceeded our expectations. Taylor Brown went above and beyond to make sure we received the best care from the first time meeting him. He made purchasing our Volvo XC90 from your dealership so easy. Everything we were thinking about, he would mention it. He was always ahead of the game. We were very nervous going to a used vehicle, but he assured us we were getting a great vehicle with great service. He definitely put my mind at ease. We have had the vehicle for a few days, and have not had any regrets on anything. We appreciate the level of service given by him and your finance manager Sean Hays. They knew our needs and met them in every way. This was an amazing experience and hope to do business with Taylor Brown again. Taylor, you are an amazing salesman and I wish you all the success you deserve. Park Place is absolutely blessed to have you. More

Best Customer Service in Texas! John, Matt and Darryl made the entire car buying process painless. There was no hard sell or pressure. They let the cars sell themselves and answere John, Matt and Darryl made the entire car buying process painless. There was no hard sell or pressure. They let the cars sell themselves and answered every question that I could think of. After the sale they called to make sure I was happy with my purchase and thanked me for my business. Park Place Mercedes Benz apparently only employs smart, friendly and ethical people. I would gladly buy another car from this dealership. More

Great experience! First time buying a car by myself . Great experience , Kurtis was very knowledgeable and helpful. Went to other places before , no one was as good as First time buying a car by myself . Great experience , Kurtis was very knowledgeable and helpful. Went to other places before , no one was as good as this. So glad I was able to close a deal with them. More