Mercedes-Benz of Grapevine

I had given up on working with dealerships, and they happened to have a car I really wanted. Let me say it was a fantastic experience from beginning to end. I'm so glad I found them! happened to have a car I really wanted. Let me say it was a fantastic experience from beginning to end. I'm so glad I found them! More

I highly recommend Mercedes-Benz of Grapevine. They took great care of us and truly made the car being process relaxing and enjoyable. They took great care of us and truly made the car being process relaxing and enjoyable. More

Tom Lim was awesome! He went the extra mile for me. Very satisfied with service. He went the extra mile for me. Very satisfied with service. More

This was the best car buying experience we have ever had. Dyan was so great to work with. Thank you!! Dyan was so great to work with. Thank you!! More

Best choice for the most positive Mercedes vehicle buying experience from search to drive out. experience from search to drive out. More

We love this dealership! Beautiful, clean, highly professional environment, friendly and dedicated staff. We just purchased our second vehicle from Avondale and it was a seam Beautiful, clean, highly professional environment, friendly and dedicated staff. We just purchased our second vehicle from Avondale and it was a seamless and pleasant experience. More

Great Communication! We worked with Jake before and came back again this time! He is excellent We worked with Jake before and came back again this time! He is excellent More

Dyan H. Is so helpful - knowledgeable of all Mercedes. She helped me pick out my new 2025GLC -which I love ❤️. She is very understanding & her word is gold. Is so helpful - knowledgeable of all Mercedes. She helped me pick out my new 2025GLC -which I love ❤️. She is very understanding & her word is gold. That’s the type of a sales representative u want helping u decide on a Mercedes. She is honest as well - can’t ask for more - love how all was handled at this dealership! The whole Mercedes team are super kind too !! More

I am just shocked at the drop in the service level over the past 3 years. Last visit for scheduled maintenance, my service advisor suggested that I purchase a pre-paid scheduled maintenance plan for the n the past 3 years. Last visit for scheduled maintenance, my service advisor suggested that I purchase a pre-paid scheduled maintenance plan for the next couple of services. I have been reaching out to the dealership for over a month now (Calls, voicemails, texted and even stopped by in person) and keep being told that the elusive "Paul" will get in touch with me!. No response at all! Very disappointing. As a loyal client with 3 purchases in the last 8 years, I guess this has run it's course and I will take my business elsewhere! Not what you'd expect from Mercedes-Benz and certainly not the level of service that was expected of the company when I worked in the finance division. And it doesn't even look like "Paul" is listed as a current employee...which isn't surprising since his voicemail still said that he'd return to the office on June 15 (it's September). And while Adam offered to assist, here we are 3 days later with no return call or response to my text. More

Customer service seems to be embedded in the culture at this dealership.Unexpected pleasant surprise given lack thereof everywhere else. Kudos. this dealership.Unexpected pleasant surprise given lack thereof everywhere else. Kudos. More