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Mercedes-Benz of Grapevine
Grapevine, TX
1,977 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 1,977 reviews
August 19, 2022
I am absolutely appalled at the unethical treatment I received as a long-time customer of Park Place. I have purchased 5 cars from Park Place over the past 25 years, but you have LOST MY BUSINESS foreve received as a long-time customer of Park Place. I have purchased 5 cars from Park Place over the past 25 years, but you have LOST MY BUSINESS forever. I do not appreciate the gaslighting routine and sales speak going in circles nor do I appreciate being sent to voice mails in order to avoid following through on the promise made in order to obtain the sale of my current car. I specifically asked if the pre-paid service could be transferred to my current car purchase and was assured that it could be. My husband was with me and also heard the conversation. Mercedes is refusing to honor their commitment now that it’s time to service my new vehicle. Mercedes/Park Place has decided to keep $3,400 for no particular reason other than this is “their policy.” They absolutely have the power to apply this as promised and I was told pre-paid service “used to be transferrable” but can no longer be applied to the next car. I WAS LIED TO IN ORDER TO MAKE THE CURRENT SALE. SHAME ON YOU PARK PLACE AND SHAME ON YOU MERCEDES FOR ALLOWING THEFT! I WILL NEVER PURCHASE ANOTHER VEHICLE AND I WILL LET ANY AND EVERYONE I COME INTO CONTACT WITH KNOW ABOUT THIS DISHONEST BEHAVIOR! This is not over! More
by JANA JONES
Employees Worked With
David (Sales Moron)
August 10, 2022
Don was amazing! Professional and followed up without being over bearing. Pleasure to do business with him and MB of Grapevine Professional and followed up without being over bearing. Pleasure to do business with him and MB of Grapevine More
by Jmarie73
Employees Worked With
Don Colonne
August 08, 2022
Everyone is so nice and they have a great selection to pick from! So easy to buy a car from such nice people!! pick from! So easy to buy a car from such nice people!! More
by Slabarba
August 06, 2022
David took wonderful care of us. Our 18 year old daughter got to witness a car buying experience for the first time. David did a great job modeling professionalism, courtesy and atte Our 18 year old daughter got to witness a car buying experience for the first time. David did a great job modeling professionalism, courtesy and attention to detail. We will be back to purchase our next vehicle with him. More
by antonio_rachel
August 03, 2022
Alejandro was very helpful & open to all the questions I had; as well as explaining things in a way I understood 👌. Definitely would recommend. had; as well as explaining things in a way I understood 👌. Definitely would recommend. More
by Lisettemartinez
Employees Worked With
August 02, 2022
BEST CUSTOMER SERVICE EVER! David Canales was wonderful to work with! Since we did all the leg work online...I was out of there in a hour! David Canales was wonderful to work with! Since we did all the leg work online...I was out of there in a hour! More
by julie casillas
Employees Worked With
David Canales
August 02, 2022
We had a great experience! David Canales was outstanding. They had the car ready for us to test drive as soon as we arrived. David was very thorough and honest throughout the p David Canales was outstanding. They had the car ready for us to test drive as soon as we arrived. David was very thorough and honest throughout the process. Very straightforward with pricing, pros and cons to different models, etc. He went above and beyond to find us the exact car that met our needs. I have never had such an easy and great experience at a dealership before. No games, very professional. 10/10 would recommend David and the dealership to anyone in need of a vehicle! More
by daniel.jones5
August 01, 2022
Great professional attention. Unlike my last Mercedes dealership, Grapevine service was like a well-oiled machine. The only thing I would like to see is one of the TVs in the wait Unlike my last Mercedes dealership, Grapevine service was like a well-oiled machine. The only thing I would like to see is one of the TVs in the waiting areas turned to FOX News. Since 82 percent of owners of Mercedes, Jaguar and BMW are conservative it would be nice to be able to watch the news while we wait for our Mercedes to be serviced. More
by Munanee44
Employees Worked With
Robert Manning
