Mercedes-Benz of Grapevine

Basel Abbas from Mercedes-Benz of Grapevine goes above and beyond to provide excellent customer service. When I arrived at the dealership, I was greeted with a warm welcome from the front desk person and and beyond to provide excellent customer service. When I arrived at the dealership, I was greeted with a warm welcome from the front desk person and my salesperson Basel Abbas. I had to wait for a few days for my Mercedes GLC 300 4matic coupe to arrive at the dealership, but it was worth the wait. When I picked up my vehicle, Basel spent a great deal of time with me to show me how everything works. Basel has made follow-up calls to see how things are going as well as to let me know that my plates are in and gave me the option to pick it up or have it sent via Fedex. This is my first Mercedes and so far I am extremely happy with my purchase. More

David Canales went above and beyond for me and my family! Quick, efficient, and straight to the point! Best in the city Quick, efficient, and straight to the point! Best in the city More

Great customer service, great vehicle selection, interaction with everyone was wonderful. Would recommend to family and friends. interaction with everyone was wonderful. Would recommend to family and friends. More

Great service from sales rep during purchase Very disappointed that after waiting for 3 extra days for vehicle I purchased to be ready. Vehicle interior not detailed. Stuck with trunk full of dog hai disappointed that after waiting for 3 extra days for vehicle I purchased to be ready. Vehicle interior not detailed. Stuck with trunk full of dog hair!! Have requested detailing with no response. More

Excellent customer service in all departments especially sales and service.. staff are knowledgeable, courteous and helpful sales and service.. staff are knowledgeable, courteous and helpful More

This was my first Mercedes purchase, and 1st time to visit this dealership. I found lots of helpful, and friendly people. My sales agent, Shara, was very attentive and helped me negotiate a reasonable d visit this dealership. I found lots of helpful, and friendly people. My sales agent, Shara, was very attentive and helped me negotiate a reasonable deal that resulted in me purchasing a car I liked~ More

Dealership is clean, well-staffed and employees are helpful and knowledgeable about their cars. They are honest and not high pressure. We had an excellent buying experience on a pre-owned vehicle. helpful and knowledgeable about their cars. They are honest and not high pressure. We had an excellent buying experience on a pre-owned vehicle. More

I’m not easy to please, I will state that right up front. It may be because I spent 30 years as a Naval Intelligence Officer, so my expectations are normally hard to please/reach. I have to say, hands down… It may be because I spent 30 years as a Naval Intelligence Officer, so my expectations are normally hard to please/reach. I have to say, hands down… this was the best car shopping experience I have ever had; and at 53, I have had quite a lot. 

 I was so impressed with my first online contact with the dealership in asking about a particular Mercedes vehicle pretty late at night… it was around 9pm. Someone actually responded letting me know they were closed, but would assign me to someone. I was like wow… and it was not a bot. That was impressive. The icing on the cake and the reason for this 5-star review was because of one of their Sales Experience Managers by the name of Shara Freeman and her boss (not sure his title), but his name is Dereck. Both great personalities without the “sleezy” sales person vibes. I was in shock (because I have never seen this kind of personality with a sales person before) in how non pushy and down to earth they both were. It was because of her and Dereck I purchased the vehicle that I did. I felt like Shara really pushed for me to get the price I wanted and make the deal work, either that or she deserves an Oscar. I expect Shara will be moving on up their corporate chain in to time, they would be crazy to let this one get away. Also, be aware they do not add any additonal fees minus the ones you are accustomed to (Taxes, Tags, Title, etc.). No crazy 4k dealer fees or asking 10k over MSRP here. I also appreciated they are people of their word. I asked for something to be repaired on the vehicle that I wanted, and they kept their word in getting it fixed even though I already signed the papers and took the car home. How many times were you promised something, only to try and get that something done and they act like you never discussed it with them… not Shara and Dereck, they got fixed what I asked the very next week in one day. If you read most of their negative reviews, it’s from the service side and not the sales side, so keep that in mind.

 In closing, I can see why as a car dealership they are rated so high, which is a feat in and of itself. This place is the real deal and if you want the ultimate car shopping experience without the uncomfortable push... ask for Shara, you will be glad you did. — No hype. More