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Mercedes-Benz of Grapevine

Grapevine, TX

Overview
Employees
Reviews
4.9
2,004 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle. At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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1300 Texan Trail

Grapevine, TX

76051

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Showing 2,004 reviews

November 27, 2021

Stanley is great handling my service needs. He treats me like family. Always very friendly. And he remembers me always. Very va personal service. More

by Grracc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 01, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Great to hear you had an Elevated service experience here at Mercedes-Benz of Grapevine. Stanley is one of our best service advisors and always tries to provide a personal experience. We look forward to helping you with your next service experience!

November 27, 2021

Always had the best experience with this team, they go beyond to help me and find ways to reduce my maintenance service costs. Thank you! More

by Dinesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin
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November 26, 2021

Prompt service great communication to the customer throughout the service appointment. We are very happy with Grapevine Mercedes More

by stoye17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe DiLoreto
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Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that you had an elevated service experience with our Mercedes-Benz of Grapevine service team. We appreciate you for building trust with our team as well and hope to work with you again in the future!

November 25, 2021

Patrick, the service rep was very attentive and solved our issue by verifying the tire & wheel coverage, that was previously purchased from MB McKinney so that one of my tires, that had a nail, could be r More

by asimali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick @ Service Department
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Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy that Patrick was able to help you with your tire and wheel repair at Mercedes-Benz of Grapevine. The tire and wheel road hazard plan is definitely a valuable purchase to make when buying a car in the Dallas-Fort Worth area. We are thankful you had this protection plan and hope you can visit us in the future for any sales or service needs!

November 25, 2021

Cracked windshield was replaced on time, toll tag and inspection sticker attached and the inside and outside of the car cleaned! Stanley was a pleasure to work with. More

by phredvn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Ellison
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Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that your Mercedes-Benz of Grapevine service visit to work with Stanley went well. Stanley is a true professional here at our dealership and strives to build trust with all of his clients. We hope we can work with you again for your next service visit!

November 24, 2021

We had a wonderful experience during the purchase of our new car. Thanks for everything! More

by todd53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Lockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bria Harrison
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Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to know that you had a wonderful, elevated experience at Mercedes-Benz of Grapevine. Bria and Rodney are a dynamic duo and we hope you were able to build trust with them during this process. Congrats on your new Mercedes-Benz!

November 23, 2021

David is amazing he went above and beyond to increase my trade-in value. He is extremely knowledgeable and gives exceptional customer service!!! I absolutely love my new vehicle!!!! More

by jessica2jackson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford, David Canales
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Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so glad to hear that David delivered an elevated experience to you at Mercedes-Benz of Grapevine. Clients continue to praise him for his knowledge and customer service, and we are happy to know you felt the same. Congrats on your new Mercedes-Benz purchase!

November 22, 2021

The service is great…..very accommodating. Andrew, the Service Advisor is very professional and courteous. More

by Sandrakbaldwin1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
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Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that you had an elevated service experience at Mercedes-Benz of Grapevine. Andrew always ensures that his clients are also happy when taking delivery of their serviced Mercedes. We hope you two can work together for your next service visit!

November 22, 2021

I think I made a good decision to buy from Mercedes Benz grapevine . Bria Harrison was awesome. Nice person to do business with. Thumbs up for the finance department. Fast and efficient . More

by mytony28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bria Harrison
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy you made the decision to join our Mercedes-Benz of Grapevine family. Bria is a great asset to our team and our finance department strives on delivering an elevated experience for our clients. Congrats on your new Mercedes-Benz!

November 21, 2021

Bria is the best!!! 100% professional and amazing, great employee with great social skills and a warmth you can only hope for in your top employees such as Bria! Nice facility too. More

by Nick the man
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bria Harrison
Report | Print
Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Nick! We are so grateful to have Bria on the team and we are happy to hear that you were able to build trust with her during your elevated experience at Mercedes-Benz of Grapevine. Congrats on your beautiful new Mercedes-Benz!

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