Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mercedes-Benz of Grapevine

Grapevine, TX

Overview
Employees
Reviews
4.9
1,975 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle. At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
Contact Dealership
View Awards

1300 Texan Trail

Grapevine, TX

76051

Directions

By Type

Showing 1,975 reviews

November 09, 2021

The people at this dealership were kind and helpful. I appreciated that if I was working with someone, they respected the relationship I had with that person, but were helpful nonetheless. More

by Lauren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Hatfield
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Lauren! We appreciate your comments about our dealership team and hope that you built trust with Kelsey during your Mercedes-Benz of Grapevine experience. We hope you and her can work together for another elevated experience!

Nov 13, 2021 -

Lauren responded

Kelsey was fabulous and I loved working with her! I would definitely recommend her to anybody looking to buy a new or used car.

November 07, 2021

Clearly Outstanding . I was rescued from my distress. I was very impressed by the clear instructions. The Patience and efficient deliver of responses are very comendable More

by Coco puff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Houpt
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so grateful to have Austin on the team. His patience is what brings his clients back to Mercedes-Benz of Grapevine to work with him. We hope you enjoyed an elevated experience and congrats on your purchase!

November 05, 2021

I’ve bought two cars at this dealer. Service has always been great with great service advice More

by Shall79602
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach in service
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so happy to continue working with you at Mercedes-Benz of Grapevine. Our sales and service teams are always working to deliver an elevated experience for our guests. Zach in our Service Department is also super helpful and knowledgeable. We hope you two can work together again in the future!

November 04, 2021

The dealership’s inventory is absolutely outstanding considering the current state of car shortage globally. I was very pleased to finally find of my dream cars in their inventory. Excellent dealership! More

by Kardalemorales
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shola Bolomope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dextral Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Davius Blackshire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payton Dotson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Flores, Fred Jones, Bria Harrison, David Canales, Kelsey Hatfield
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Our team goes above and beyond to find the best cars in the market, even with the current state of car shortages. We are happy to hear that Davius was able to elevate your experience and build trust with us as well. Congrats on your new Mercedes-Benz!

November 04, 2021

Great service did everything they said they would. Matched trade in and rate. Would recommend Don. More

by Baseballfrank2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Colonne
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your ability to build trust with Don and our Mercedes-Benz of Grapevine team. We also hope you enjoyed an elevated experience along the way. Congrats on your new Mercedes-Benz!

November 04, 2021

Debbie is a great service manager and I enjoyed working with her. Always a great experience. More

by kwwoodhurst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Lowke
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so happy to hear that Debbie delivered an elevated service experience for you at Mercedes-Benz of Grapevine. We hope you two can work together again in the future!

November 03, 2021

Great experience with Grant and love our new Mercedes that fits our growing family! Even during the chaos of pandemic delays, Grant kept us informed and in the loop during the entire process - very satis More

by CynthiaK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Cynthia! We are happy to hear that Grant was able to elevate your experience, even with the pandemic delays. We hope you and your growing family love the new vehicle and continue to build trust with us at Mercedes-Benz of Grapevine. Congrats on your new Mercedes-Benz!

November 03, 2021

best experience ever buying a car !!! very easy negotiation no hassle Gracias David, me gusto que hablan espanol More

by Yolanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Canales
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Yolanda! Wow the best car buying experience! We are very proud to have David on our team and hope you enjoy the new Mercedes-Benz. Congrats on your new purchase!

November 02, 2021

I made an appointment for scheduled service. The experience was organized, punctual and efficient. I was very pleased. More

by Sserna
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate you for scheduling your service appointment ahead of time, giving us an opportunity to plan your elevated experience. We hope to work with you again in the future!

November 01, 2021

Very helpful and professional. Answered all my questions and provided a very smooth purchasing experience. More

by DavidB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are glad to hear that Erick was able to assist you at Mercedes-Benz of Grapevine and provided a smooth purchase process for you. Congrats on you purchase!

1
...
64
65
66
...
198