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Mercedes-Benz of Grapevine
Grapevine, TX
2,001 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 2,001 reviews
August 31, 2020
Previously, I have purchased my vehicles from Sewell Infiniti because of their customer service and there no hassle car buying experience. I recently had to purchase a new car. Infinity‘a car selectio Infiniti because of their customer service and there no hassle car buying experience. I recently had to purchase a new car. Infinity‘a car selection has become limited in the last few years. I decided to look into the BMWs and Mercedes. With BMWs I did not see the luxury, sophisticated style I was looking for, Once I looked into the Mercedes I was intrigued. Not only did they have exactly what I was looking for interior and exterior wise. But they were priced surprisingly low! And they have so many models to choose from I called Mercedes Benz Grapevine to check on a vehicle I found online salesman Kevin Sherrod made an appointment with me. He made my car buying experience run smoothly. I was able to obtain the rate and payment I wanted and I was driving home in my new Mercedes-Benz CLA 250 in just a couple of hours. Thank you Kevin and the team of Mercedes-Benz of Grapevine! More
by Janie.Alvarez
August 15, 2020
Dextrel was very courteous and easy to work with. He was very accommodating and knowledgeable. He was able to answer all my questions and I did not feel pressured to make a purchase. very accommodating and knowledgeable. He was able to answer all my questions and I did not feel pressured to make a purchase. More
by Tericarroll821
Employees Worked With
August 14, 2020
BEST Customer services 5 stars for Tony Bedford!!! Tony is one of the best people I have ever worked with on any purchase. I could not be happier with my vehicle THANK YOU 5 stars for Tony Bedford!!! Tony is one of the best people I have ever worked with on any purchase. I could not be happier with my vehicle THANK YOU TONY More
by Liz Torres
Employees Worked With
Tony Bedford
July 21, 2020
No comments the team is wonderful courteous definitely I recommend the friend for buy d The car I will come back again thanks you very much you did good job recommend the friend for buy d The car I will come back again thanks you very much you did good job More
by paul912
Employees Worked With
Martin Delgado, Joe DiLoreto, Kevin Henochowicz
July 21, 2020
Excellence in service and customer satisfaction. Mr Shola Bolompe has given us excellent service and courtesy while we purchased our car. Very knowledgeable about the car and the procedures. The whol Mr Shola Bolompe has given us excellent service and courtesy while we purchased our car. Very knowledgeable about the car and the procedures. The whole procedure was completed in a timely manner. Everyone we ran across at the dealership asked and offered help if we needed it, very refreshing, but of course we didn't need any assistance while under the care of Mr Bolompe. Congratulations. More
by GL450
Employees Worked With
July 19, 2020
Grant is amazing and provided the best service I’ve ever had in my car buying experience. I would give him 6 stars if I could. I’d highly recommend working with him, and Park Place Grapevine. Just a phenome had in my car buying experience. I would give him 6 stars if I could. I’d highly recommend working with him, and Park Place Grapevine. Just a phenomenal experience overall. Bravo! More
by SigridAllison
Employees Worked With
July 06, 2020
Worst customer service experience ever I have just purchased a 110k 2017 Acura NSX from Scott N and the deal was, he will arrange the shipping for me so i can get the car before the weekend I have just purchased a 110k 2017 Acura NSX from Scott N and the deal was, he will arrange the shipping for me so i can get the car before the weekend. As i had send the dealership the cashier check along with the fedex confirmation, he has been ignoring my phone calls and text messages till i had lest a voicemail saying i would like to cancel this transaction as my experience with him has nothing but not pleasant. He called me back in less than 5 mins. He still hasnt made any shipping arrangement and keep insisting me on calling his contacts to arrange the shipping. I understand every one has to make money but this is just shady. I cant even talk to an actual manager even though i tried to reach out to them via facebook. More
by Shah Arafat
Employees Worked With
July 02, 2020
A cut above the rest Although "pleasant" isn't the typical word that comes to mind when going to a car dealership, working with Jordan was just that... a truly pleasant ex Although "pleasant" isn't the typical word that comes to mind when going to a car dealership, working with Jordan was just that... a truly pleasant experience! Jordan had an excellent focus on service, and we sailed through the car-buying process with ease. My husband had never interacted with Park Place personnel before, and I assured him it would be different than the usual dealership interaction. I'm so glad Jordan and his team lived up to the hype! Would certainly recommend him to anyone in the market for a vehicle. More
by benzdriver
Employees Worked With
Jordan Lee
June 08, 2020
Professional and clean. We loved every minute of the experience! Grant was a complete joy to work with. Would definitely come back as well as refer others! experience! Grant was a complete joy to work with. Would definitely come back as well as refer others! More
by Bhmsholmes
Employees Worked With
June 01, 2020
Always a great experience at Park Place Grapevine. This was my second new purchase from this dealership and they always deliver. Marty us a true professional. He works hard and always focused on getting yo was my second new purchase from this dealership and they always deliver. Marty us a true professional. He works hard and always focused on getting you exactly what you want as quickly as possible. More
by T Feagin
Employees Worked With
Marty Marshall, Mara Siddique
