Mercedes-Benz of Grapevine

BAD BAD BAD This place is corrupt. We have 5 Mercedes in our family. There service department is rude obnoxious and lies and is very confrontational. My service This place is corrupt. We have 5 Mercedes in our family. There service department is rude obnoxious and lies and is very confrontational. My service adviser was Martin. Raul is in the body shop. They both lie. I took two Mercedes in to service a GL and a ML. Martin lied about the repairs and threatened to charge me if the rental was not returned by a particular time even if i was late by 15 minutes. I have texts from him proving that he dropped the ball. I spoke to his manger (female) and she basically told me I was wrong even though i have texts from Martin proving otherwise. I took my GL to the body Shop and Raul lied again even though the insurance agent has there conversation recorded. Raul refused to take my car. Geico's representative could not believe it either and after being frustrated and contradicted even though the conversation is recorded asked us to take the care to service king. When Geico and myself told both Martin and Raul that the conversation was recorded they still maintained their lies. More

Exceptional Experience Bobby was an exceptional dealer. He made me feel at home. There was NEVER any pressure. The one thing that stood out to me if Bobby needed assistance Bobby was an exceptional dealer. He made me feel at home. There was NEVER any pressure. The one thing that stood out to me if Bobby needed assistance from any of his peers they stopped with a smile to help. They congratulated me as if I was there customer. I never felt like I was a number. I HATE going to the dealership it's very overwhelming. This Grapevine team is guaranteed to change your experience. Darius is an upcoming Rep with this team he was eager to learn and made sure I had everything I needed. Robert Posada made me feel like a queen he made the technology easy to understand and never made me feel like I was clueless. I love my car. I will refer anyone looking for a great experience and a super awesome car! Thank you!!!!😁 More

Awful Experience The person did not take the time to listen. I was never given a second key, but I basically was told to prove it. She did not follow up until I calle The person did not take the time to listen. I was never given a second key, but I basically was told to prove it. She did not follow up until I called. The customer doesn't matter. You get an experience, but not one of excellence More

Great Service From Bobby Howard I just want to say that Bobby Howard was great in getting my wife the car she wanted. No pressure sales and answered all our questions and called and I just want to say that Bobby Howard was great in getting my wife the car she wanted. No pressure sales and answered all our questions and called and gave us all the information we needed in a timely manner. Bobby treated us like family and I was impressed with that. If you want great customer service and someone who treats you like family. Go see Bobby. You will not be disappointed. More

Smooth sales process Connor helped us terminate a lease early and get into an E300. Process was smooth and straightforward. You only deal with Connor and not the handoff Connor helped us terminate a lease early and get into an E300. Process was smooth and straightforward. You only deal with Connor and not the handoff to a finance person. More

World Class Car Buying Experience I have worked with Tyler on two car purchases. He embodies and exemplifies the Park Place attitude toward customer service. My car buying experience i I have worked with Tyler on two car purchases. He embodies and exemplifies the Park Place attitude toward customer service. My car buying experience in the past was anything but exciting. Tyler provides a great experience through his professionalism, vast wealth of knowledge, and attitude towards the customer. My family and I are now and forever a Park Place family. You will not find a better experience anywhere else in the Metroplex. More

Excellent experience start to delivery! This is our 3rd purchase from Park Place. Very pleasant, very professional. Christian O'Reilly was exceptional. Great personality, knowledgeable, f This is our 3rd purchase from Park Place. Very pleasant, very professional. Christian O'Reilly was exceptional. Great personality, knowledgeable, fun to work with. He's also an excellent teacher. We actually understand how to operate everything, I think:) More

Must experience PARK PLACE for yourself!! I had a WONDERFUL EXPERIENCE with Dereck in Sales. As a matter of fact, I cancelled an order at one dealership to bring my business to Park Place. I had a WONDERFUL EXPERIENCE with Dereck in Sales. As a matter of fact, I cancelled an order at one dealership to bring my business to Park Place. They operate with the HIGHEST LEVELS of INTEGRITY. Low pressure but informative sales style. They are more focused on BUILDING RELATIONSHIPS that just quick sales. I have to buy my son a college graduation car and guess where Im coming???... PARK PLACE! More

Exceptional service! This is our 3rd vehicle with Park Place and Russ Amsden has been fantastic. He makes the entire process easy and stress free. Very patient and profess This is our 3rd vehicle with Park Place and Russ Amsden has been fantastic. He makes the entire process easy and stress free. Very patient and professional. We recommend Russ Amsden and Park Place Mercedes- top notch! More

Buy a car from Austin Houpt, at Mercedes, Grapevine, Texas Seamless experience. I have purchased 2 cars from Austin Houpt, at Park Place Motorcars, Mercedes-Benz, Grapevine, in the last 2 months. Before buyi Seamless experience. I have purchased 2 cars from Austin Houpt, at Park Place Motorcars, Mercedes-Benz, Grapevine, in the last 2 months. Before buying the second car, I purchased another car, from another dealership, and ended up being very happy with the car, but very unhappy with the dealership. I traded my second car for a Certified Pre-Owned Mercedes, which I found at Mercedes, Grapevine. Once again, I dealt with Austin Houpt. I was so happy with the experience, that my son recently purchased, a Certified, Pre-Owned vehicle from, Austin Houpt, at Mercedes, Grapevine. Car issues can be such a hassle. Austin made everything sooooo easy. More