Mercedes-Benz of Grapevine - Service Center

Adrian Sanchez is my advisor and he is always professional and consciences. This was for the A service of my car. professional and consciences. This was for the A service of my car. More

Needed regular check-up service for my GLC300. Martin was terrific. Very personable and professional. He explained everything that was to be done and helped me with the window tinting for an anniversary gif terrific. Very personable and professional. He explained everything that was to be done and helped me with the window tinting for an anniversary gift for my husband. The whole experience was easy, and the loaner car was of great convenience. More

I thought labor rates were higher than average to buy and install a SAM Module… $1414.55…$722 in labor? Really? install a SAM Module… $1414.55…$722 in labor? Really? More

Dependable service; always friendly and employees are very polite. My serviceman, Josh, is considerate of my time. very polite. My serviceman, Josh, is considerate of my time. More

After I contacted Zach for help, everything went great and I felt I was getting again the outstanding Mercedes Benz customer service I always had. Thank you so much for that Zach! You really made a differ and I felt I was getting again the outstanding Mercedes Benz customer service I always had. Thank you so much for that Zach! You really made a difference! Next year I’m getting my new car with you! More

Brought my car in to be serviced. David Guerra was very kind and helpful with the service. While I was there, I bought a new car as well from Darren Cline. He was just as kind and wonderful as David. kind and helpful with the service. While I was there, I bought a new car as well from Darren Cline. He was just as kind and wonderful as David. More

Very sub par for a Mercedes dealership. I took my 2019 GT53 in for service again for the same problem they claimed to have already fixed. I arrived at the dealership to find out someone had changed my app GT53 in for service again for the same problem they claimed to have already fixed. I arrived at the dealership to find out someone had changed my appointment time without notifying me. They could not accommodate my original appt bc they ran out of loan cars, so they took the liberty to cancel my appt without notice 30 minutes before I arrived. I contacted the service manager, Tony Johnson, and left a message on his vm. Twenty-four hours later with still no return call. Within a few hours I got a call from service (not Tony) to bring my car in, bc they have a loaner car. I took my car in, got the loaner which smelled like an old sweaty gym bag, and I immediately told them. By this time I’m tired and have contractors waiting at my house. They sanitize the car, I take it and notice it has very little gas and 3 tires are low. Who has time for this nonsense? Hopefully they fix my car. More

The worst of all services I have ever received. Despite of them being a luxury service. They never return phone calls to let you know the status of your vehicle. I dropped off a car for service and had to of them being a luxury service. They never return phone calls to let you know the status of your vehicle. I dropped off a car for service and had to call several times to get information on the status of my vehicle and the diagnosis issues. I was told you can email them and no sympathy on getting any of calls/email back. After 3 days of several follow-ups from me. I receive a quote for the price of the repair. THIS IS FAR THE WORTH SERVICE DEPARTMENT IN THE WORLD More