Mercedes-Benz of Hagerstown

The customer service was terrific. It was personable and low pressure. Mike and Barry (who filled in while Mike was on vacation) took their time and were willing to show me all the features of my vehicle. low pressure. Mike and Barry (who filled in while Mike was on vacation) took their time and were willing to show me all the features of my vehicle. I have had my other benz serviced there too and the service dept was extremely helpful as well. Great experiernce! More

Adam was very helpful in evaluating a used Mercedes that I purchased from a non Mercedes dealer. He quickly arranged a service visit, evaluated the one problem that I knew the car had (steering rack proble I purchased from a non Mercedes dealer. He quickly arranged a service visit, evaluated the one problem that I knew the car had (steering rack problem) and also provided suggestions for a few other items that he felt should be corrected. I was provided with very good communications (both email and phone), honest evaluations of problems, and quality work for the repairs. All work was done on time and at the price quoted. More

Mike was very helpful with my car selection. Based on the price I could afford, he showed me what was available to me. He realized that I needed more cargo space then a sedan would allow me and led me t the price I could afford, he showed me what was available to me. He realized that I needed more cargo space then a sedan would allow me and led me toward the ML350. Mike never pushed the sale but rather informed me of the benefits of the car, took me for a test drive and let me decide if I wanted to purchase the vehicle. I left the dealership in my new car feeling unstressed and pleased with my purchase. The finance person quickly got me through the paperwork so I could get out and enjoy my day. More

We had an excellent experience with Merceds Benz of Hagertown. The dealership is a delight to work with. Richard Paden made us aware of a great special in June. Robert Buchanan handled the deal; he was Hagertown. The dealership is a delight to work with. Richard Paden made us aware of a great special in June. Robert Buchanan handled the deal; he was very helpful and pleasant. Michael Lavrenchik showed us all of the details, etc on our new vehicle. He was very informative and great to work with. I would highly recommend this dealership! More

Mike was a pleasure to work with. He was professional, engaging, and worked with me the way I wanted to work the deal. He didnt force anything, and kept the process easy and enjoyable. engaging, and worked with me the way I wanted to work the deal. He didnt force anything, and kept the process easy and enjoyable. More

Richard worked very hard to suit my needs. He went above and beyond the call of duty to meet with my wife and explain every detail regarding the vehicle and answered every question (which were numerous). H and beyond the call of duty to meet with my wife and explain every detail regarding the vehicle and answered every question (which were numerous). He's a true professional and while he was often pulled away to handle other customers he always apologized for his absence. Additionally, he came across as a very nice guy which I believe him to be....thanks Richard! More

Great experience. MikeL was very customer focused without being pushy. Everything that I would expect from a MB experience. next time I will return to look at a MB. being pushy. Everything that I would expect from a MB experience. next time I will return to look at a MB. More

I recently purchased another car from MB of Hagerstown. As always, the service was great and so were the people. I dealt with Barry primarily on the sale. Good, nice salesman. He kept in touch with me i As always, the service was great and so were the people. I dealt with Barry primarily on the sale. Good, nice salesman. He kept in touch with me in a friendly and informative manner about the vehicle I was looking to and ultimately purchased. I also dealt with Mike in Barry's absence. Mike couldn't have been more helpful. Lastly--I also dealt with Rob and Austin in the finance department. Both were very helpful. I have know Austin for a long time--class act. The entire experience was first class--as always. More

Mike took great care of me. He knew exactly what I was looking for and went above and beyond for me to feel comfortable about the sale. They guys in financing worked extra hard to get me a great rate. W looking for and went above and beyond for me to feel comfortable about the sale. They guys in financing worked extra hard to get me a great rate. We have worked with Mike before and consider him more than our go-to guy for car buying, he has become a friend. I recommend this dealership to everyone who is looking to buy a new or used vehicle. More

This is the 2nd vehicle I have purchased from Mike. He is very personable and goes out of his way to make you feel comfortable. The service I have received is 2nd to none, exceptional. Mike is very cust is very personable and goes out of his way to make you feel comfortable. The service I have received is 2nd to none, exceptional. Mike is very customer service oriented and has always followed up on questions/concerns/issues we may have had. The rating for quality of work could have been higher if my vehicle was cleaned up better for delivery. All the staff at this dealership are very friendly and courteous. I have always had a pleasant experience visiting this dealership and have never felt pressured, which is important to me. As far as price, I feel that I could have been given more for my trade as I bought the vehicle from here and it was in as good or better shape now. Other than that, I will continue to purchase vehicles from here as long as the customer service remains exceptional. More