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Mercedes-Benz of Hagerstown - Service Center

3.8

124 Lifetime Service Reviews

1955 Dual Highway, Hagerstown, Maryland 21740

124 Reviews of Mercedes Benz of Hagerstown - Service Center

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October 30, 2019

"As a new Mercedes owner I am still learning about my SL...."

- rmorin49

As a new Mercedes owner I am still learning about my SL. I've had 2 opportunities to interface with Tom and on both occasions he was the consummate professional. Tom is very knowledgeable about the products and his years of experience are clearly evident. I am looking forward to a long positive relationship with Mercedes of Hagerstown.

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Recommend Dealer
Yes
Employees Worked With
Nov 01, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

October 02, 2019

"Professional Service"

- MaryBeth P.

Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty company and worked on our behalf getting them to do the work without adding extra work.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dena Burger was very friendly and courteous to us while transporting us to a rental car company.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, we're glad to hear you enjoyed your visit. We're looking forward to your next visit with us!

May 29, 2019

"Tire maintenance less than expected"

- ENoiles

I purchased my vehicle here, and have thus far found maintenance exempletory. However, I brought my vehicle in for a low tire pressure reading, only to have it patched and sent on my way. I was not given the option for a new tire. One month later my tire had 0 pressure. I was encouraged to bring it in, was told they patch when they can. I did not purchase a Mercedes to drive on patched tires. I went to Butler Tire in Frederick and was serviced immediately with new tires. I will continue to go there for vehicle maintenance, but any tire needs should be addressed elsewhere.

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Recommend Dealer
Yes
Employees Worked With
Jun 03, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, thank you for sharing your experience. We sincerely value your business and look forward to your next visit.

February 16, 2019

"Service "

- Tonyg

The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned alot Mercedes benz cars. Thank you guys, and gals... tony g

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Yes
Employees Worked With
Feb 21, 2019 -

Mercedes-Benz of Hagerstown responded

We are proud to hear you found our staff knowledgeable and helpful! Thank you for your wonderful feedback .

November 22, 2018

"best dealership in the washington metro area"

- cubu

this is the only place i trust to service my mercedes, and when i am in the market for a new mercedes. wish i could bring my bmw and toyota here for service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Adam Himmelwright
Nov 30, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for trusting your vehicles to Mercedes-Benz of Hagerstown! We look forward to your next visit.

November 07, 2018

"Great Experience every and anytime I go in ."

- Luisg1369

Great Sales Staff Mr. Obrien is awesome , Great service , Service advisor are highly helpful and knowledgeable and the ladies at the cashier they get you in and out with a smile ..

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Adam Himmelwright, Woody OBrien
Nov 07, 2018 -

Mercedes-Benz of Hagerstown responded

Your 5 star rating means a lot to our team! Thank you for your business.

June 04, 2018

"Sprinter Service"

- fleetguy222

Alex wasn't helpful, almost confrontational. Finally spoke with Service Manager before feeling like I was dealing with a company that wanted my business and was capable of answering my questions.

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Recommend Dealer
No
Employees Worked With
Jun 06, 2018 -

Mercedes-Benz of Hagerstown responded

Thank you for leaving this feedback about your experience with our service department. We would like to hear more about your visit please contact us directly at 301-733-2301 so that we can work to come to a resolution. Thank you, Justin Harbert

June 04, 2018

"Sprinter service"

- fleetguy222

Service adviser seemed to not want to answer all questions and was not helpful. Spoke with Service manager before feeling like I was dealing with someone who wanted my business.

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Recommend Dealer
No
Employees Worked With
Jun 06, 2018 -

Mercedes-Benz of Hagerstown responded

We are sorry to see that you did not have a great experience at our dealership and would like to hear more about your visit please contact us directly at 301-733-2301 so that we can work to come to a resolution. Thank you, Justin Harbert

April 09, 2018

"Fraudulent Estimate"

- Reid

I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket. I did not think that sounded correct so I picked up my car and asked for a printed estimate, After much confusion and waiting, I got a white piece of paper with parts listed (no price with each), total of parts at the bottom, and total labor (no hours listed). That is not an estimate. I was very suspicious of this so I made an appointment at Euro Motorcars of Germantown, Maryland for a 99 point check. They did not charge me to put it on the machine and do the 99 point check nor did they charge me for the loaner. The result: My car needs no work at this time. I also took it to a non Mercedes dealer and had the same result; you need no work at this time. I have gotten all this information in writing. Now I wonder how many times I was told something was wrong and charged an outrageous price for something that wasn't really a problem. I am putting this out there so that everyone can beware of this dealership. I know that most people do not have that kind of money to throw away and even if they did they would prefer to spend it on something else.

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Recommend Dealer
No
Employees Worked With
Other Employees : Joseph Flook
Apr 09, 2018 -

Mercedes-Benz of Hagerstown responded

Ms. Reid, Thank you for leaving us this feedback and let me personally apologize for my team providing a less than excellent experience. I have discussed what occurred with my service manager and reviewed the vehicle’s service history. After his discussion with you and a full refund of the last service bill when this occurred in February, he felt and that there was going to be an opportunity to allow us to perform further free diagnostic work on what we believe to be a slow internal coolant leak that has created a low coolant situation intermittently for nearly 2 years. I am sorry that you have lost trust in our dealership and thank you for your business over the previous years and want to let you know that our offer stands to assist in the future if/when the coolant light comes on again. As discussed, we will still offer to work with the manufacturer and assist in goodwill should the car need the full repair as quoted. While your car may not need the full repair at this time, we clearly didn’t communicate well in that manner. We took a small problem and created a large one, without proper clarification or details. And that mistake, I take full responsibility for and apologize. If I can be of further assistance, please reach out to me directly, Regards, Justin Harbert General Manager 301-733-2301

Apr 24, 2018 -

Mercedes-Benz of Hagerstown responded

Ms. Reid, Thank you for leaving us this feedback and let me personally apologize for my team providing a less than excellent experience. I have discussed what occurred with my service manager and reviewed the vehicle’s service history. After his discussion with you and a full refund of the last service bill when this occurred in February, he felt and that there was going to be an opportunity to allow us to perform further free diagnostic work on what we believe to be a slow internal coolant leak that has created a low coolant situation intermittently for nearly 2 years. I am sorry that you have lost trust in our dealership and thank you for your business over the previous years and want to let you know that our offer stands to assist in the future if/when the coolant light comes on again. As discussed, we will still offer to work with the manufacturer and assist in goodwill should the car need the full repair as quoted. While your car may not need the full repair at this time, we clearly didn’t communicate well in that manner. We took a small problem and created a large one, without proper clarification or details. And that mistake, I take full responsibility for and apologize. If I can be of further assistance, please reach out to me directly, Regards, Justin Harbert General Manager 301-733-2301

December 18, 2017

"Service Experience at Drivemb"

- reza59

Alex Folz and Pierce Miller my service advisors were very helpful and friendly. Took their time to explain the issue. repair was done in time farme as explained.

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Recommend Dealer
Yes
Employees Worked With
Dec 19, 2017 -

Mercedes-Benz of Hagerstown responded

Thank you for this review, we are so glad to know that you received amazing customer service.

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