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Mercedes Benz of Hagerstown - Service Center

Hagerstown, MD

4.5
130 Lifetime Reviews Review Dealership

130 Reviews of Mercedes Benz of Hagerstown - Service Center

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October 29, 2020

"I’ve dealt with this dealership for over ten years now..."

- Bruise

I’ve dealt with this dealership for over ten years now and have experienced nothing but professional every single time. I highly recommend this dealership.

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Yes
Employees Worked With
Oct 30, 2020 -

Mercedes-Benz of Hagerstown responded

We couldn't ask for better feedback and we appreciate you taking the time to share! It is a privilege to have earned your loyalty to Mercedes-Benz of Hagerstown!

October 22, 2020

"Happy to see Mr. Morales is still on board. We met when..."

- vmoberg

Happy to see Mr. Morales is still on board. We met when he first moved his family to the area, and he really impressed me with his knowledge and enthusiasm. Being qualified and experienced working on Sprinter vans is no small thing for me due to driving 20K a year including through two mountain ranges in WV and CO. I trust Daniel to keep my travel van safe and operating.

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Yes
Employees Worked With
Oct 22, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for taking the time to review us! It is fantastic to hear that you are so confident in Daniel to get the job done. We appreciate your support and will certainly pass on the kind words to him. If there is anything we can do to improve your 3.2-star rating, please do not hesitate to give me a call. Thank you, Marty Gillons - Service Manager - (301) 733-2301

July 18, 2020

"Great Experience!!"

- Daniel

Thanks to all that helped me recently with my 2014 Mercedes-Benz C350. I went in for a wheel alignment, but was not needed. Wanted my front bumper fixed and painted. Was referred to Todd Auto Body, they completed the work and did a great job!! Not sure who did the wheel alignment, but thank you as well. Thanks All!! Daniel Moorehead

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Yes
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Other Employees : Body
Jul 20, 2020 -

Mercedes-Benz of Hagerstown responded

Thank you for your business and thank you for your 5-star review of Mercedes-Benz of Hagerstown! Safe travels!

March 07, 2020

"I am impressed with the service of both the service..."

- cheryl.dicksllc

I am impressed with the service of both the service department and sales floor. They are honest, direct and helpful without any pressure or up selling.

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Yes
Employees Worked With
March 04, 2020

"Great car buying experience"

- Meredith Smith

I went to have my normal service done on my car last Monday, and when I went back to pick it up, another car caught my eye. As I was walking around the car, Mike came out and began talking to me about it. He offered a test drive, which I took and very much enjoyed. I was undecided as to whether or not to trade my car in, I loved it, but it was a 2011 and this was a newer car. Mike gave me options on purchasing in regards to financing options and all the car's specs. I left without buying, but thought about it for the next two days and decided to go for it. I called Mike on Thursday morning, and asked him to start the paperwork. I went to the dealership around 2:00 and was leaving in my new car a little over an hour later...after he showed me how everything worked. I will continue to purchase my cars from this dealership and Mike!

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Yes
Employees Worked With
December 30, 2019

"Marty Gillions one in a millions"

- DAISY

I have been bringing my MBs ( 1971 280sl, 1986 560sec, 1991 500sl and 2006 cl600, to Marty for over 20 years. He is knowledgeable, honest, and a man of deep integrity. I recommend him to my closest friends and family without hesitation.

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Yes
Employees Worked With
Jan 06, 2020 -

Mercedes-Benz of Hagerstown responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 30, 2019

"As a new Mercedes owner I am still learning about my SL...."

- rmorin49

As a new Mercedes owner I am still learning about my SL. I've had 2 opportunities to interface with Tom and on both occasions he was the consummate professional. Tom is very knowledgeable about the products and his years of experience are clearly evident. I am looking forward to a long positive relationship with Mercedes of Hagerstown.

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Yes
Employees Worked With
Nov 01, 2019 -

Mercedes-Benz of Hagerstown responded

Hi, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

October 02, 2019

"Professional Service"

- MaryBeth P.

Alex Folz was very professional and helpful (with the warranty company) when dealing with a major repair on my car. He worked with the warranty company and worked on our behalf getting them to do the work without adding extra work.

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Yes
Employees Worked With
Other Employees : Dena Burger was very friendly and courteous to us while transporting us to a rental car company.
Oct 08, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, we're glad to hear you enjoyed your visit. We're looking forward to your next visit with us!

May 29, 2019

"Tire maintenance less than expected"

- ENoiles

I purchased my vehicle here, and have thus far found maintenance exempletory. However, I brought my vehicle in for a low tire pressure reading, only to have it patched and sent on my way. I was not given the option for a new tire. One month later my tire had 0 pressure. I was encouraged to bring it in, was told they patch when they can. I did not purchase a Mercedes to drive on patched tires. I went to Butler Tire in Frederick and was serviced immediately with new tires. I will continue to go there for vehicle maintenance, but any tire needs should be addressed elsewhere.

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Yes
Employees Worked With
Jun 03, 2019 -

Mercedes-Benz of Hagerstown responded

Hello, thank you for sharing your experience. We sincerely value your business and look forward to your next visit.

February 16, 2019

"Service "

- Tonyg

The people are great, they know there cars, problems, very happy with this dealership .i highly recommend this dealership to everyone .i have owned alot Mercedes benz cars. Thank you guys, and gals... tony g

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Yes
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Feb 21, 2019 -

Mercedes-Benz of Hagerstown responded

We are proud to hear you found our staff knowledgeable and helpful! Thank you for your wonderful feedback .

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