Lisa Stonebraker

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process profession Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends. More

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Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department Department and Alex in the Service Department More

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Always treat customers with respect and dignity, always reliable and honest when serving my vehicles. reliable and honest when serving my vehicles. More

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MB of Hagerstown is fantastic. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. Everyone was kind, helpful and polished. It’s always a great experience at Mercedes Benz of Hagerstown!!! More

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We really enjoyed working with Rob to purchase our GLC 300. He’s very knowledgeable and was extremely helpful. 300. He’s very knowledgeable and was extremely helpful. More

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Barry London is our go to person for all of our purchases for the last 10 years! He makes the whole process seamless. I recommend Hagerstown Mercedes- Benz!! for the last 10 years! He makes the whole process seamless. I recommend Hagerstown Mercedes- Benz!! More

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We only buy our Mercedes at Hagerstown Mercedes because of excellent service department. They are the best of excellent service department. They are the best More

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MB Hagerstown always has great 5-star service. I get nails in my tires 2-3 times a year commuting and they always get me in fast. The folks there are all excellent. I get nails in my tires 2-3 times a year commuting and they always get me in fast. The folks there are all excellent. More

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Great dealership and great people. I've bought over ten cars from these guys and will continue. I've bought over ten cars from these guys and will continue. More

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Friendly, efficient and knowledgeable are how we would describe Rov Edmonds. For the best personal services go to Mercedes Benz Hagerstown. describe Rov Edmonds. For the best personal services go to Mercedes Benz Hagerstown. More

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