Lisa Stonebraker

Excellent quality services at Mercedes-Benz of Hagerstown, MD! Their service department is fantastic - from your initial call, to scheduling an appointment, their service advisors are attentive an Hagerstown, MD! Their service department is fantastic - from your initial call, to scheduling an appointment, their service advisors are attentive and absolutely do care. I have a 2007 Mercedes-Benz E350 4-Matic with over 154k miles and, a 2011 E63 AMG. The old saying, "You get what you pay for..." is quite true! Why? As a Mercedes-Benz fan, I am big on service and maintenance. My motto is, if you take care of it, it will take care of you! The last thing I want is, to break down alongside the highway because I failed to take care of preventive maintenance items (brakes, tires, mechanical repairs, etc). Hagerstown Mercedes-Benz will ensure that your service experience is the very best. Their motto is, "The Best or Nothing." Their parts department is outstanding too! Need an OEM part, call, text or email them! I could go on and on about the quality but, you must see for yourself, stop in for a visit, check out their amazing show room, peruse their automotive inventory! Thank you, Mercedes-Benz of Hagerstown, for all that you do! More

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The staff is always professional and friendly. They explain everything well and provide a clean new loaner vehicle. The service is always done promptly. They do everything anyone could expect and They explain everything well and provide a clean new loaner vehicle. The service is always done promptly. They do everything anyone could expect and do it well. There doesn’t seem to be anything they could do better. More

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MB Hagerstown is always very professional and friendly. Great experience with our salesperson, Chris. Lisa is great & is one of the best people I have ever dealt with in customer service. Great experience with our salesperson, Chris. Lisa is great & is one of the best people I have ever dealt with in customer service. More

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Alex and his team always deliver first class service and have never disappointed, From a happy 10 year customer. Thanks Alex!! have never disappointed, From a happy 10 year customer. Thanks Alex!! More

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I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process profession Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends. More

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Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department Department and Alex in the Service Department More

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Always treat customers with respect and dignity, always reliable and honest when serving my vehicles. reliable and honest when serving my vehicles. More

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MB of Hagerstown is fantastic. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. I had an emergency repair—without an appointment, i pulled into the check in bay and Alex immediately let me know they would take care of it for me. Everyone was kind, helpful and polished. It’s always a great experience at Mercedes Benz of Hagerstown!!! More

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We really enjoyed working with Rob to purchase our GLC 300. He’s very knowledgeable and was extremely helpful. 300. He’s very knowledgeable and was extremely helpful. More

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Barry London is our go to person for all of our purchases for the last 10 years! He makes the whole process seamless. I recommend Hagerstown Mercedes- Benz!! for the last 10 years! He makes the whole process seamless. I recommend Hagerstown Mercedes- Benz!! More

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