"This is our second purchase of a Mercedes in three years..."
This is our second purchase of a Mercedes in three years at Hagerstown! We are very satisfied with their service and attention to details. We would recommend them highly.
"This was our second Mercedes SUV we have bought from..."
- Becky Rice
This was our second Mercedes SUV we have bought from Hagerstown Mercedes Benz. We looked at another GLE 350 at another Mercedes Benz dealership but the sales associate was so pushy, gave us misleading information and was only looking for a quick same day sale. We had a completely different experience with Rob at Hagerstown Mercedes Benz. He was very patient with us, promptly returned our phone calls, answered all of our questions, was accomodative with our schedule as far as test drive and delivery, worked with us to get the vehicle in our price range and financing options. He even followed up after the sale with setting up some of the user features of the car. Rob was not a pushy salesman and was not looking for a same day sale that is why we bought from him and Hagerstown Mercedes Benz. I would highly recommend them and their service dept is great too. It's just a satisfying over all experience owning a vehicle from their dealership!
"Barry and Mercedes of Hagerstown is the absolute..."
Barry and Mercedes of Hagerstown is the absolute best!!!Barry has sold us all 6 of our vehicles and continues to make every purchase wonderful!
"Professional, friendly, and knowledgeable. Great..."
Professional, friendly, and knowledgeable. Great experience, Rob Edmonds was a great sales representative. Lisa Stonebreaker was also very helpful in the service Dept. If only they would have a 50% off day, Then I could rate them as best car buying experience ever!!
"Mike was great. He was very helpful, professional and..."
Mike was great. He was very helpful, professional and patient. He Took his time to make sure we found the right car for my wife. Great experience.
"Superlative Experience Leasing my 2020 GLE350"
Not enough superlatives to describe the excellent customer service from Rob, Tony, Lisa and Sherman. Knowledgeable, professional, low key, creative, attentive, fair, going the extra mile: Tony and Rob alerted me to a program my insurance company had to provide a financial stipend for leasing the GLE resulting in a reduction in my monthly payment.
"As a new Mercedes owner I am still learning about my SL...."
As a new Mercedes owner I am still learning about my SL. I've had 2 opportunities to interface with Tom and on both occasions he was the consummate professional. Tom is very knowledgeable about the products and his years of experience are clearly evident. I am looking forward to a long positive relationship with Mercedes of Hagerstown.
This is the second vehicle that I have purchased here. Good experience both times. My first purchase was 5 years ago and have returned regularly to the service department where they know me by name because they are that good.
"Great Service, including after the sale!"
This is THE place to buy a Mercedes Benz. A wide arrray of cars to satisfy every Mercedes Benz shopper is available from sparkling new to Program Cars with low mileage.
"Another Great Outcome!"
Hats off to Barry London, Mike Lavrenchik, and Tony Mills for handling the execution of a car lease with unexpected twists and turns through no fault of the dealership. The whole team works in due diligence to keep customer satisfaction a number one priority. I now enjoy driving a beautiful 2019 E450 4matic--the perfect combination of luxury and sport.
I have purchased and serviced an MB through this dealership for over 20 years. The service team is always at its best with Marty Gillions at the helm; and, I always greatly appreciate the friendliness and customer care that Lisa and Elizabeth provide in the office.
It is so easy to give this dealership the highest recommendation.