Mercedes Benz of Hagerstown - Service Center

Great experience across the board. Knowledgable and extemely friendly staff. We didn't buy our vehicle there, but it didn't matter. They treated us as if we've bought all of our vehicles there. I ca extemely friendly staff. We didn't buy our vehicle there, but it didn't matter. They treated us as if we've bought all of our vehicles there. I can assure you the next time we are looking, that will be the first place we go. We highly recommend Hagerstown Mercedes. More

Alex Folz is a credit to the Service Department of Mercedes-Benz of Hagerstown and should be recognized as a Top Level Service Advisor! Marty Gillions and Alex Folz of the Service Department shou Mercedes-Benz of Hagerstown and should be recognized as a Top Level Service Advisor! Marty Gillions and Alex Folz of the Service Department should recoginzed as Employees that keep customers coming back to the Dealership. Thanks for this User Friendly Dealer Review for Merceder-Benz of Hagerstown. A satisfied "Service Department" Customer! Ron Bowers More

What an excellent experience!! I can't remember her What an excellent experience!! I can't remember her name, but the young woman I worked with was very professional. During the inspection, the serv What an excellent experience!! I can't remember her name, but the young woman I worked with was very professional. During the inspection, the service tech found a couple of small problems. She came into the waiting area and thoroughly and patiently explained what was found She then presented options on the best way to proceed with the necessary repairs. There was no pressure to get the repairs done immediately.. how refreshing that was. Thank you for an excellent experience... I would give this experience a 10+!! well... minus the car wash part... lol That courtesy left a lot to be desired. I went in with puppy prints on my car and left with puppy prints still on my car... Not complaining, just know that that part of my experience seemed out of character after such a great experience with the rest. Thanks again. More

re: detail/clean. tire black(?) seemed to splatter on vehicle(white GL)n needed wiped off at home. crome exhaust tips could b cleaned w/ 000steel wool and wd40 to remove grime. Rear skid plate(under bum vehicle(white GL)n needed wiped off at home. crome exhaust tips could b cleaned w/ 000steel wool and wd40 to remove grime. Rear skid plate(under bumper) not wiped off/polished. otherwise very happy w/ job. (dont tell Barry L wife liked E class loaner!!) Thanks! More

Bought my new car 7 years ago at Hagerstown MB and have been getting it serviced there, and only there, ever since. The team there has always been prompt, courteous, and accommodating, plus they always do been getting it serviced there, and only there, ever since. The team there has always been prompt, courteous, and accommodating, plus they always do great work on the repairs / service. I highly recommend them!! More

Easy to get an appointment; always friendly and go out of their way to add value in their customer service and service needs for my vehicles. We trust them to determine what needs to be done with our cars a their way to add value in their customer service and service needs for my vehicles. We trust them to determine what needs to be done with our cars and never worry about them requiring more work than is necessary to address the problem or when providing general service to our cars. In a word they are trustworthy...... More

I have always had a very positive experience at MB of Hagerstown. The waiting area is very comfortable and the staff keep you up-to-date on the progress of your vehicle. My neighbor, who owns to Merced Hagerstown. The waiting area is very comfortable and the staff keep you up-to-date on the progress of your vehicle. My neighbor, who owns to Mercedes, is considering switching to this dealership for service, based on my positive comments. More

The reason(s) I keep coming back to this dealership is my service rep, Alex Folz, and the service manager, Marty Gillions. They seem to understand that, as a single woman, I have to be able to depend on the service rep, Alex Folz, and the service manager, Marty Gillions. They seem to understand that, as a single woman, I have to be able to depend on the vehicle I drive, without being able to understand the "workings" of the vehicle! I have to be able to trust that the information they give me is correct, and I have to be able to trust THEM. Thus far, I do. More

I always have a wonderful experience when I walk into the service dept. as well as the sales floor. Marty, Alex and now Kristen are wonderful people to work with, always very helpful and they always go beyo service dept. as well as the sales floor. Marty, Alex and now Kristen are wonderful people to work with, always very helpful and they always go beyond their duties. I have no complaints whatsoever, I have bought vehicles from other places but the service here is the BEST. Thank you for the excellent service guys! More

As always my experience for service was excellent. I would like to comment that I was recently in Salt Lake City, Utah and needed service there at the Garff Dealership. I was pleasantly surprised to fi would like to comment that I was recently in Salt Lake City, Utah and needed service there at the Garff Dealership. I was pleasantly surprised to find that before giving me back my car, not only did they wash it but they vacuumed the inside as well....... What a treat that was! I would like to recommend that my favorite Mercedes Dealership in Hagerstown adopt that practice...... :) More