Mercedes-Benz of Hoffman Estates

Nicest person in the world. When you GOOGLE "polite" Josephine's picture should be displayed. Professional, knowledgeable, THE BEST! When you GOOGLE "polite" Josephine's picture should be displayed. Professional, knowledgeable, THE BEST! More

Very good and. fast , I will recommend to my friends., I will come back for future purchases. fast , I will recommend to my friends., I will come back for future purchases. More

I want to say thank you to Alex Guzman a Product Specialist at MB Hoffman. Super Helpful!!!! Put this Man in Sales ASAP and I bet he will run laps around some of your sales people just with his cust Specialist at MB Hoffman. Super Helpful!!!! Put this Man in Sales ASAP and I bet he will run laps around some of your sales people just with his customer service and product knowledge alone. Thank you Alex Guzman!!! More

This team is clearly focused on customer satisfaction. The way they followed up to help us was exceptional. The way they followed up to help us was exceptional. More

Best car buying experience ever! The guys at Mercedes-Benz Hoffman Estates were amazing. Avery helped us out with finding my dream car, was super knowledgeable but also laid back/n The guys at Mercedes-Benz Hoffman Estates were amazing. Avery helped us out with finding my dream car, was super knowledgeable but also laid back/no pressure and just an enjoyable person to work with. He’s young but don’t let that fool you, I’d recommend him to anyone looking to purchase a car. Juan in finance took over and made everything easy, understandable and wasn’t trying to push gimmicky add-ons. He was funny and broke down the cost saving of wheel and tire protection with getting ready to tech a teenager to drive 😂 When everything was done and signed, Alex (product specialist) had my car waiting with a bow on it and walked me through all the setup and integrations, which was super helpful with all the amazing tech this car has in it - car wash mode? Glad he explained that one, I never would have known. Can’t recommend Mercedes-Benz Hoffman Estates enough, a great and relaxed car buying experience! More

Purchased a Pre-Owned 2022 GT53 with Julian at Hoffman Estates. The phone interactions were great—Julian was responsive and helpful during negotiations, gathering paperwork, and closing the deal. Howev Estates. The phone interactions were great—Julian was responsive and helpful during negotiations, gathering paperwork, and closing the deal. However, the follow-through on delivery day was disappointing. 1.) The wait time: Despite being asked to arrive first thing in the morning and having all paperwork ready in advance, I waited a long time to meet with the finance manager. With an AMG waiting outside, safe to say I was eager to get going. The delay was frustrating, especially given how simple the remaining steps should have been. 2.) The delivery felt impersonal: After a 6-hour drive, I was greeted briefly before my salesperson disappeared with my documents. I didn’t see him again for about 20 minutes, until a product specialist introduced me to the vehicle. Paperwork took another 20–30 minutes, with minimal conversation. It felt like a cold transaction, which isn’t what I’ve come to expect from Mercedes-Benz dealerships. 3.) No post-sale goodwill: I’ve bought several Mercedes—from CLA to E-Class—both new and CPO, at other dealers. There's always been a gesture to build the relationship: a set of floor mats, some branded merch, a complimentary service, or even new wipers. When I asked if there was anything to commemorate the purchase, I was told no—not even a keychain. It left me with the impression that this dealership wasn't interested in retaining me as a long-term customer. Bonus disappointment: Not even a week after driving off, the A/C stopped working. I had assumed it was just weaker in this model, but turns out the refrigerant was low. I had to take it to a different service center to get it fixed. Huge thanks to Mercedes-Benz of Bedford, who recharged the system free of charge (even though it’s not covered under warranty), just to earn my future business. That’s the kind of service that builds loyalty. Overall: The experience was average—not bad, but far from memorable. I did reach out to the GM to give them a chance to respond, but unfortunately received no reply. More