Mercedes-Benz of Hoffman Estates

Great service!!! I've been a loyal Mercedes customer for many years and experienced services from several dealerships. I can definitely say that the MB Hoffman Estates really steps up in giving great servi many years and experienced services from several dealerships. I can definitely say that the MB Hoffman Estates really steps up in giving great service to their clients. My service advisor, Dean, is very professional and very friendly. More

Searching for very specific features in a gently-used, MB Certified 2007 E350 4Matic led me to the Internet and Mercedes-Benz of Hoffman Estates. Being in Salt Lake City, I was uncertain about making a long Certified 2007 E350 4Matic led me to the Internet and Mercedes-Benz of Hoffman Estates. Being in Salt Lake City, I was uncertain about making a long distance purchase. After an initial inquiry, Matt McGinn called to learn about my interests and requirements. He soon recommended a vehicle that was in stock. I viewed pictures and received a virtual tour explaining the condition of the vehicle. Matt was always patient and supportive throughout the process, answered all my questions and was amazingly non-aggressive. I soon felt very comfortable with Matt and confident to move forward. Matt assisted with every aspect of the process, including securing professional transport out west. The vehicle was detailed prior to delivery, and arrived exactly as described – at a great price. With this level of professionalism and expertise, I would not hesitate to purchase again from Matt and Mercedes-Benz of Hoffman Estates. More

Haven visited 3 other MB dealers, I purchased my ML350 at Mercedes-Benz of Hoffman Estates because: 1. I found their price margin lower than that of other dealerships. 2. My salesman, Kevin Smurlo, is very Mercedes-Benz of Hoffman Estates because: 1. I found their price margin lower than that of other dealerships. 2. My salesman, Kevin Smurlo, is very patient and exceptionally knowledgable in mercedes-benz vehicles. As a first time owner of ML350, Kevin took his time to show and demonstrate the functionality of every accessory items in the vehicle. I had questions about P1, & P2 packages in Mercedes vehicles; other delearships I went to could not tell me their differences, but Kevin Smurlo showed and demonstrated the differences to my satisfaction. More

John Karoumi did what he said he would and followed-through on commitments made. Overall great experience working with this dealership. They were not necessarily the lowest price, but the af followed-through on commitments made. Overall great experience working with this dealership. They were not necessarily the lowest price, but the after sale service and confidence in knowing that they will make things right if needed is worth it. More

Purchased 2nd car from great guys at MB HE last week and it was my best car buying experience ever. They were very focused on what worked for me vs. what worked for them, how refreshing. Great treatment by it was my best car buying experience ever. They were very focused on what worked for me vs. what worked for them, how refreshing. Great treatment by everybody, help moving stuff between cars and just the right amount of support and info on all the new electronics in the car, awesome! When I needed service on the first car, Scott Feinglass actually made the process pleasurable, a big part of the reason I went back again. Not your standard car dealership crew, I highly recommended you see Mark Malartsik if you're looking for a new or used car! More

We drove from Wisconsin to this dealership to purchase a hard-to-find 2007 E350 4matic wagon. Kevin Schroeder was extremely accomodating, patient and knowledgeable. We found him very trustworthy and easy to hard-to-find 2007 E350 4matic wagon. Kevin Schroeder was extremely accomodating, patient and knowledgeable. We found him very trustworthy and easy to work with, a very pleasant experience all around. Peter was also very accomodating and professional in facilitating our purchase. Everyone we encountered was pleasant. Our few concerns were addressed appropriately and without hesitation. Kevin followed-up more than once within 2 weeks since our visit to ensure we were happy with our purchase. The dealer website is great. We highly recommend this dealership, it's well worth the drive. More

Working with Mark to buy my 2010 new E-350 4matic was a great experience. Mark was very patient and guided/educated me thru the long 4 months sales cycle to my final choice. He was pleasant to deal with an great experience. Mark was very patient and guided/educated me thru the long 4 months sales cycle to my final choice. He was pleasant to deal with and he adapted to my style of communication (emails and text messages) to effectively communicate with me as needed. Overall a great experience. Mark is a true asset to your dealership. Ashish Mehrotra More

After forty-five plus years of buying autos I have finally found a dealership that has made buying a used auto a pleasant experience. Everyone has been so helful the only thing they could possibly do finally found a dealership that has made buying a used auto a pleasant experience. Everyone has been so helful the only thing they could possibly do to improve my purchase would be to have given me the car. More

A week ago marks my 2nd car from Motor Werks; a 2010 E 350. I was set to keep my 2007 BMW until I test drove the 350 which fit my budget & I liked it's new look & the softer ride. My 3 years of Motor Werk 350. I was set to keep my 2007 BMW until I test drove the 350 which fit my budget & I liked it's new look & the softer ride. My 3 years of Motor Werks service department visits have been exceptional, including one visit on a Saturday with no appointment to repair damage I did to the underbody shroud; which was done while I waited. Mark kept in touch for the last 3 years & I didn't shop other dealers at all. No pressure, just freindly service from sales, dealer management, & also the car wash attendents, who I visit every few days. Mark was sensitive to what I wanted to spend & got me there. I've only driven 700 miles & haven't figured out how to use all the features, but I enjoy the car & working with Mark and his team has been a pleasure. More

My family and I have dealt with this dealership since its inception for new car purchases, leases and service. It is amazing that throughout all that time, there has never arisen one area that needs improve inception for new car purchases, leases and service. It is amazing that throughout all that time, there has never arisen one area that needs improvement. No matter who you deal with, you are treated as if you are their only customer, and everyone gives you the impression that they can't do enough for you fast enough. It's unheard of, especially in this day and age, to have such a tremendous relationship with such caring professionals. Anyone who knows me knows of my admiration of this store, and I only wish I could refer even more people to them than I do. Their facilities are modern, sparkling and immaculate. Space does not permit me to list even just some of the plethora of pleasant experiences I've had. It can be truly said Mercedes-Benz of Hoffman Estates has written the book and set the bar on what every auto dealership in the US should strive to become. More