Mercedes-Benz of Hoffman Estates

Excellent customer service from all employees we worked with. The purchase with trade in and financing went very smoothly and as quickly as it could have. with. The purchase with trade in and financing went very smoothly and as quickly as it could have. More

We purchased my daughter's first car but used 2014 Fiat 500L. Person in charge was busy so alternate person took care for us. Peter Florita (??) is the person. He was excellent work for us and we had good 500L. Person in charge was busy so alternate person took care for us. Peter Florita (??) is the person. He was excellent work for us and we had good time with him Test Drive to purchased process. We appreciated his help. while we purchased lowest price of car out of your stock. But my daughter satisfied her first car very much with clean outside as well as inside. And we satisfied experience with Peter. More

Let me start off by saying I visited multiple dealerships in the area and was completely HORRIFIED at the lack of knowledge and customer service. From the first moment I walked into the Mercedes-Benz dealer in the area and was completely HORRIFIED at the lack of knowledge and customer service. From the first moment I walked into the Mercedes-Benz dealership in Hoffman Estates I was greeted and treated with respect. As a single woman who hold an executive level position, it was so refreshing that there was no "mansplaining" that happened. Even on my follow up visits I was always pleasantly greeted upon my entrance. Tim, was always on point, really nice, honest, informative and professional and always immediately to my texts/emails. Tim, Tom and Charlie worked out numbers for me that worked for all of us. I did not have to go back and forth 10 times to get the numbers to where I wanted them to be. The culture is friendly & professional without pretense. On my follow up visits, Tom got out from behind the desk to greet me and make sure everything was ok. This level of customer service is rare & refreshing. I highly recommend using this dealership and ask for Tim McGrath! More

Very pleased with my purchase. Did not feel pressured. Precautions were taken to assure a safe environment during this pandemic. My car was delivered to my home Precautions were taken to assure a safe environment during this pandemic. My car was delivered to my home More

Mike was great to work with. Fast and easy process. Best car buying experience I’ve ever had and would highly recommend working with Mike. car buying experience I’ve ever had and would highly recommend working with Mike. More

This dealership and staff made car buying so seamless and I felt no pressure at all from the salesmen. What a professional group!! Charlie and Payton made it such an enjoyable experience by being so kind, he I felt no pressure at all from the salesmen. What a professional group!! Charlie and Payton made it such an enjoyable experience by being so kind, helpful, and honest. Would definitely refer anyone I know to head their way when purchasing a vehicle. More

Excellent service. I really like to buy a car from this dealer. All people work here very helpful and friendly. I like the new show room redesigned. dealer. All people work here very helpful and friendly. I like the new show room redesigned. More

Very transparent process that made the transaction easy and fair! Good people to do business with. I walked with an idea of the car I wanted and they put together a deal that met my criteria. Highly rec and fair! Good people to do business with. I walked with an idea of the car I wanted and they put together a deal that met my criteria. Highly recommend this team of professionals. More

The customer service at Mercedes is phenomenal. Mike Perez helped me pick a car that truly suits me. Mike Spooner really is one of the nicest men I ever met. Both Mikes helped me drive away absolutely Perez helped me pick a car that truly suits me. Mike Spooner really is one of the nicest men I ever met. Both Mikes helped me drive away absolutely thrilled and in my dream car. Jose taught me how use all the bells and whistles in my new ride. Truly a wonderful experience. More

THE BEST MB Hoffman Estates is THE BEST. The recent purchase was my second with this dealership. They blew the competition out of the water, AGAIN. No othe MB Hoffman Estates is THE BEST. The recent purchase was my second with this dealership. They blew the competition out of the water, AGAIN. No other dealership could come close their price. Ronnie and Nicole were fantastic to work with. Both are very friendly, and worked hard to get the deal done. The rest of the team was great too; Tom the manager was very friendly. Financing took maybe 5 minutes with no heavy pressure sales tactics. They did a great job teaching me about how to use the car's features and set up my MB connect app. Very happy with the car, price, and dealership. Highly recommend, 5-star. More