Mercedes-Benz of Hoffman Estates

Very simply put this is an absolutely phenomenal service department. Jason Palmer is my service rep and he is without question the best I've ever seen. His "are always exactly what the price is and his foll department. Jason Palmer is my service rep and he is without question the best I've ever seen. His "are always exactly what the price is and his follow up is simply outstanding he keeps me informed a lets me know the entire way he is a true professional as is the entire service department here More

I had a rattle from a loose sliding door. The issue was taken care of promptly and courteously. The waiting are is very nice as well. I recommend this dealership. taken care of promptly and courteously. The waiting are is very nice as well. I recommend this dealership. More

great! Mr. Price is one of the best people to work with when it comes to servicing your car! He was very quick in providing updates about the work being don Mr. Price is one of the best people to work with when it comes to servicing your car! He was very quick in providing updates about the work being done on the car. More

Professional and care about there customers. Rob is awesome to work with, he went above and beyond to help me out! I come to this Mercedes dealer because of Rob. I've referred 3 of my friends and famil awesome to work with, he went above and beyond to help me out! I come to this Mercedes dealer because of Rob. I've referred 3 of my friends and family members to come to Mercedes of Hoffman because of the top notch service I get from Rob and the rest of the staff! More

Glad to be back again Thanks to Kevin Schroeder for connecting me with Jason Palmer, I've returned to this dealership for my service needs. I always look for Jason when sch Thanks to Kevin Schroeder for connecting me with Jason Palmer, I've returned to this dealership for my service needs. I always look for Jason when scheduling my service appointments. More

Poor customer relations. Not the best place to shop. The dealership rank the least, based on my shopping experience. The best way to describe the store is, ARROGANCE. dealership rank the least, based on my shopping experience. The best way to describe the store is, ARROGANCE. More

Super The whole process was awesome. They searched for the cars I was interested in, delivered the car to me for test drive. They made a great deal in a v The whole process was awesome. They searched for the cars I was interested in, delivered the car to me for test drive. They made a great deal in a very timely manner, delivered the car to my house, educated my wife and myself on it, and picked up my trade in. What could be better? More

Very honest, fast, gave many updates throughout the visit, which is helpful, and friendly. Has been assisting me with service for many years. Will be back visit, which is helpful, and friendly. Has been assisting me with service for many years. Will be back More

I came in Monday June 29th to get my car service and Julio Ramirez was my Service Advisor . The best Service Advisor i ever had. Julio Ramirez was my Service Advisor . The best Service Advisor i ever had. More

Robert is outstanding in helping customers and his services are excellent. He goes out of his way to understand customer's needs and find the best solution. services are excellent. He goes out of his way to understand customer's needs and find the best solution. More