Mercedes-Benz of Hoffman Estates

Blown tire and towing Jason Palmer was outstanding in his efforts to promptly and thoroughly service my car and schedule needs. He is consummate with his follow up and pers Jason Palmer was outstanding in his efforts to promptly and thoroughly service my car and schedule needs. He is consummate with his follow up and personal customer service. Thank you. More

Impressive team of truly thoughtful people This dealership went above and beyond in every sense! A very dedicated team helped my car dreams come true WITHOUT any overly aggressive sales tactics This dealership went above and beyond in every sense! A very dedicated team helped my car dreams come true WITHOUT any overly aggressive sales tactics. Our rep, Piotr was informative, helpful, kind and creative in findings best options to get us into the car we really wanted while staying on budget. Looking forward to working with this team again in the future, especially little mascot Teddy who made the paperwork that much easier ;) More

Excellent experience I recently bought a car from this dealership! Piotr Siemieniuk was my salesman and he was really helpful in finding the right car for me. He took his I recently bought a car from this dealership! Piotr Siemieniuk was my salesman and he was really helpful in finding the right car for me. He took his time explaining everything In details and gave me the best deal! If you are looking for a car definetely check them out and ask for Piotr! More

Title hostage My wife had to drive our Mercedes gle 350 for a whole year without a title because this dealership was holding it hostage. I payed the car off two w My wife had to drive our Mercedes gle 350 for a whole year without a title because this dealership was holding it hostage. I payed the car off two weeks after purchase and I have finally received the title more than one year later, meaning my wife has been driving around in an unregistered 67000 dollar car. Do not buy a car from this irresponsible dealership More

Great team of top notch professionals. Ilona was extremely helpful and really worked to make my purchase an easy experience. Tom (Sales Manager) was also fantastic. I will certainly buy f Ilona was extremely helpful and really worked to make my purchase an easy experience. Tom (Sales Manager) was also fantastic. I will certainly buy future vehicles from this team. More

Passenger side mirror replacement Needed to replace the passenger side mirror. A couple days to get the mirror in and the installation was done in under an hour.....as promised. Exc Needed to replace the passenger side mirror. A couple days to get the mirror in and the installation was done in under an hour.....as promised. Excellent customer service and highly competent mechanics More

Servicing Experience The customer service I received from Julio Ramirez was great! Julio made sure I had everything I needed while my car was being serviced. He is an awes The customer service I received from Julio Ramirez was great! Julio made sure I had everything I needed while my car was being serviced. He is an awesome service advisor that pays close attention to details. More

Service experience Professional, no service upsale pressure. Service provider friendly. Easy in, easy out. First experience with dealer and would use them again for Professional, no service upsale pressure. Service provider friendly. Easy in, easy out. First experience with dealer and would use them again for service and consider for sales. More

Seamless and great! Robert Fragoso has always been great in customer service for the past few years I have taken my car for service. I hope it continues to be that way. Robert Fragoso has always been great in customer service for the past few years I have taken my car for service. I hope it continues to be that way. More

Hoffman Estates Mercedes Benz promises exceptional customer I have always been pleased with my car service and customer service. I have been a customer for more than 10 years and have always had an exceptional I have always been pleased with my car service and customer service. I have been a customer for more than 10 years and have always had an exceptional experience. Jason Palmer is awesome. More