Mercedes-Benz of Honolulu

Excellent Service Craig Hironaka coordinated the service in a timely, courteous, and professional manner. Craig has been my service representative for many years, and h Craig Hironaka coordinated the service in a timely, courteous, and professional manner. Craig has been my service representative for many years, and his professionalism, together with Mercedes quality product, is the reason I have continued to do business with the dealership. More

Outstanding Chris Farmer did an outstanding job staying on top of my every need to accommodate my timeframe as well as providing exceptional service. Lauren Lum Chris Farmer did an outstanding job staying on top of my every need to accommodate my timeframe as well as providing exceptional service. Lauren Lum did an outstanding job in walking me through the instrument panel as well as educating me on what the new Mercedes is capable to do. More

Exceptional service Very professional yet personalized service. Every concern was addressed and resolved. All repair work needed and done were explained clearly. Car Very professional yet personalized service. Every concern was addressed and resolved. All repair work needed and done were explained clearly. Car was very clean when picked-up. More

Outstanding My name is Lorraine....I made an appt for my car MBenz 250 2015 for my first car maintainance service.... I was so impressed with the first employee My name is Lorraine....I made an appt for my car MBenz 250 2015 for my first car maintainance service.... I was so impressed with the first employee by the front entrance how he greeted me.... Then followed by the dispatcher who was also great...very courteous My service advisor Juluana was outstanding and very attentive to my needs....I had a loaner waiting for me....This visit was great... Good excellent teamwork!!!! More

Exceptional experience has become the standard Every person involved with the service experience is exceptionally professional and courteous. They take the time to have a genuine conversation with Every person involved with the service experience is exceptionally professional and courteous. They take the time to have a genuine conversation with you and provide you with honest feedback and prompt updates. I unhesitatingly recommend Mercedes Benz of Honolulu to everyone I speak with about vehicles. More

Easy and fast Like the title. The use of a loaner provided the greatest ease of scheduling a service appointment as well as having a rep that listens well and tran Like the title. The use of a loaner provided the greatest ease of scheduling a service appointment as well as having a rep that listens well and translates for mechanic staff. More

Speedy Excellent Service, job well done! From service consultant's quick response in completing service order form to car delivery upon completion. Service performed in an efficient and prof From service consultant's quick response in completing service order form to car delivery upon completion. Service performed in an efficient and professional way. 100 percent satisfaction! I shall request Julianna as my service consultant again on my next visit. Keep up the good work. More

Better Communication Needed Been doing business for 20+ years. Internal communication needs some improvement. The delivery and explaination details of my new vehicle by Ms. Lum w Been doing business for 20+ years. Internal communication needs some improvement. The delivery and explaination details of my new vehicle by Ms. Lum was super. Can't wait to fill out her survey. More

Beyond EXCEPTIONAL!!! From the moment you drive into the dealership we loved that we were greeted by valet. Upon entering the showroom everyone was attentive and just wante From the moment you drive into the dealership we loved that we were greeted by valet. Upon entering the showroom everyone was attentive and just wanted to help us all at the same time, which was awesome! Kanoe who has been with Mercedes for 19 years was awesome. He didn't rush us into buying anything and made us feel at home. He asked us what make and model we were interested in and took us directly to one that was available for a test drive. He explained where all the features were located and made it easier for us to test drive the vehicle. The color vehicle that we wanted in red was not available on the lot but he got one from the warehouse ASAP for me and it was more than I expected in the most happiest way. As soon as I said "I want it!" He had it washed, gassed up, and ready for me to take home. He made the paperwork so very easy for us that only required signatures. He explained everything that was included with car from the exterior to the interior and I was lucky that I got the sports package. He made us feel very comfortable that we shared stories and laughed. Even though we were in a rush, Kanoe made other arrangement should we not have enough time for going over in more details about the car features, he made time the next morning for us to come back with the new vehicle for other questions and even got us an appointment for having the car tinted at a very great price. We hope he and the staff enjoyed the donuts we brought and we look forward to future business with Mercedes of Honolulu! Respectfully, The Happy Bohanon's! More

very good The SA, Konrad Trapler is very personable and very knowledge with the car features. He spends a lot of time with his customers to help us choose the The SA, Konrad Trapler is very personable and very knowledge with the car features. He spends a lot of time with his customers to help us choose the car. More