Mercedes-Benz of Jacksonville

Rick was very professional and easy to work with. Helpful and quick to respond to questions and get me answers. It was a pleasure working with him Helpful and quick to respond to questions and get me answers. It was a pleasure working with him More

Staff is very professional and their customer service is amazing. Behar is super attentive and helpful. amazing. Behar is super attentive and helpful. More

Micah was great hit me in and out quickly and the bill was close to what he quoted was close to what he quoted More

Rick was wonderful to work with. Amazing customer care/service. He kept me posted on progress while I waited and was very straightforward about the services I absolutely needed. Amazing customer care/service. He kept me posted on progress while I waited and was very straightforward about the services I absolutely needed. More

Over the past 2+ years I’ve experienced some unfavorable service appointments, however, today’s experience was excellent thanks to Rick Adams. His customer service embodies what I think customers expect fro service appointments, however, today’s experience was excellent thanks to Rick Adams. His customer service embodies what I think customers expect from Mercedes. Thanks Rick More

This dealership’s service department is 2nd to none! Rick is an exceptional service manager - he makes sure he understands your concerns and handles everything so efficiently… I look forward to my next Rick is an exceptional service manager - he makes sure he understands your concerns and handles everything so efficiently… I look forward to my next scheduled visit - can’t imagine going anywhere else for our cars’ maintenance needs! More

5 star service. My service advisor is exceptional even on his day off he'd take time to answer a service question, you can't find service like this anywhere, he's My service advisor is exceptional even on his day off he'd take time to answer a service question, you can't find service like this anywhere, he's prompt, polite, and try to save me money if at all possible, I refuse to take my car anywhere else. More

Great service is the reason we have been coming here since 1978, not just since it became a Fields dealership. Our service advisor Jarrod is extremely knowledgeable and efficient at keeping us informed since 1978, not just since it became a Fields dealership. Our service advisor Jarrod is extremely knowledgeable and efficient at keeping us informed and making us feel as if our business is valued. The newer dent removal service they are providing is also exceptional. Had 2 small and one larger crease removed from my 13 year old vehicle. Can’t even tell where they were! More

I was greeted immediately. Service advisor went over Service A with me. The service was done. Car cleaned and I was back on the road in an hour and a half. Service advisor went over Service A with me. The service was done. Car cleaned and I was back on the road in an hour and a half. More

I want to shout out to the GM, Barry! I had an issue and Barry took care of things immediately. He called me to verify the issue, assured me he would address things and gave me a follow I had an issue and Barry took care of things immediately. He called me to verify the issue, assured me he would address things and gave me a follow up call to let me know that chambers had been completed. What impressed me the most was his urgency and attention to every detail. I’m hopeful that my next experience will be stellar! Thanks Barry!!!!! More