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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
730 Reviews
Call Dealership (904) 724-1080
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10231 Atlantic Blvd

Jacksonville, FL

32225

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730 Reviews of Mercedes-Benz of Jacksonville

August 10, 2023

Dillon was absolutely amazing! He kept us in the loop of everything that was taking place with our vehicle. I appreciate his attention to detail! More

by CWilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Hastie
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Aug 11, 2023 -

Mercedes-Benz of Jacksonville responded

We're delighted to know Dillon provided you with such a positive experience at Mercedes-Benz and Sprinter of Jacksonville. His attention to detail is one of his strengths! Thanks for your review.

August 09, 2023

Expert service completed efficiently and with care. I will use this service again. Danny was very kind. More

by Timberlake3414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Aug 09, 2023 -

Mercedes-Benz of Jacksonville responded

Your kind words about Danny are much appreciated! The team at Mercedes-Benz and Sprinter of Jacksonville looks forward to serving you again in the future!

August 06, 2023

Cost too high agent was good at explaining problems mechanic spilled something on the interior More

by michaelmeg23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pelinski, Josh Tanner
Report | Print
Aug 07, 2023 -

Mercedes-Benz of Jacksonville responded

Michael, I am sorry to read this feedback. We strive to deliver professional service at a competitive price, and it is concerning we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to improve your experience. If you are willing, please contact me directly. Thank you, Josh Tanner - Service Manager - (904) 777-5900

August 06, 2023

Excellent costumer service. Behar work with my warranty company and did great. Good work guys. More

by ARMELINO 79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behar Qerimi
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Aug 07, 2023 -

Mercedes-Benz of Jacksonville responded

Thank you for the review! We appreciate the kind feedback about Behar and hope to see you again at Mercedes-Benz and Sprinter of Jacksonville. Safe travels!

August 04, 2023

Excellent service everything was on point and prompt hands down i wouldn't go anywhere else More

by Michael.oneal29@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behar
Report | Print
Aug 07, 2023 -

Mercedes-Benz of Jacksonville responded

Michael, it's great to read you are happy with your service experience! Thank you for leaving Mercedes-Benz and Sprinter of Jacksonville a five-star review, and we'll see you down the road.

Aug 07, 2023 -

Michael.oneal29@yahoo.com responded

Excellent service

August 03, 2023

Rick was very professional and easy to work with. Helpful and quick to respond to questions and get me answers. It was a pleasure working with him More

by craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard (Rick). .. I think his last name is Adams
Report | Print
Aug 04, 2023 -

Mercedes-Benz of Jacksonville responded

We're glad to know you had a positive experience with Rick here at Mercedes-Benz and Sprinter of Jacksonville. Our team is always here to provide professional service and quick responses. Thanks for your review!

August 01, 2023

Staff is very professional and their customer service is amazing. Behar is super attentive and helpful. More

by ERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behar Qerimi
Report | Print
Aug 02, 2023 -

Mercedes-Benz of Jacksonville responded

We're delighted to know that you had an amazing experience with our team, especially Behar. Thanks for choosing Mercedes-Benz and Sprinter of Jacksonville!

July 26, 2023

Micah was great hit me in and out quickly and the bill was close to what he quoted More

by Wildchildcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Jul 27, 2023 -

Mercedes-Benz of Jacksonville responded

We are delighted to read about your positive experience with Micah and the team! Thank you for choosing Mercedes-Benz and Sprinter of Jacksonville and for sharing your support. Drie safely!

July 21, 2023

Rick was wonderful to work with. Amazing customer care/service. He kept me posted on progress while I waited and was very straightforward about the services I absolutely needed. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Adams
Report | Print
Jul 21, 2023 -

Mercedes-Benz of Jacksonville responded

Michelle, thank you for the kind words! We're glad to hear that Rick provided you with amazing customer care and kept you informed throughout your visit. We appreciate your support and hope to see you again at Mercedes-Benz and Sprinter of Jacksonville!

July 21, 2023

Over the past 2+ years I’ve experienced some unfavorable service appointments, however, today’s experience was excellent thanks to Rick Adams. His customer service embodies what I think customers expect fro More

by Patzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Adams
Report | Print
Jul 24, 2023 -

Mercedes-Benz of Jacksonville responded

Patzie, thank you for the positive review! We're glad to hear that Rick provided you with excellent customer service. We appreciate your support and hope to see you again at Mercedes-Benz and Sprinter of Jacksonville!

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