Mercedes-Benz of Jacksonville

We have been servicing all of our MB at this location since we moved to Jacksonville in 2000 and never had any problems. They always exceeded our expectations. since we moved to Jacksonville in 2000 and never had any problems. They always exceeded our expectations. More

I have bought a few Mercedes Benz AMG from this dealership. Always have them service and care for in this dealership. At all time I been treated cordially and in a timely manner. The maintenance an dealership. Always have them service and care for in this dealership. At all time I been treated cordially and in a timely manner. The maintenance and wathever minor repair/adjustment been done in an effective and timely manner. Highly recommends . More

great service and awesome experience Johnathan is a great and making sure things get done on time. and making sure things get done on time. More

All the staff that assisted me were professional and go above and beyond to assist their customers! I worked with Behar, he was very knowledgeable, determined and pleasant. I can’t thank him enough! above and beyond to assist their customers! I worked with Behar, he was very knowledgeable, determined and pleasant. I can’t thank him enough! More

Jonathan was friendly, professional and caring. I would highly recommend him to take care of your Mercedes. I would highly recommend him to take care of your Mercedes. More

Jonathan is a great person. I’m so happy to be attended by him!!! He will be the person that I will always want to work with. Thank you for your attention with me!!! I’m so happy to be attended by him!!! He will be the person that I will always want to work with. Thank you for your attention with me!!! More

Outstanding service. .friendly staff..comfortable waiting area..great communication providing timely updates on status..very positive experience. .friendly staff..comfortable waiting area..great communication providing timely updates on status..very positive experience. More

We are first time customers and had a great experience with the service department thanks to Jarrod. He always kept us updated on our vehicle. with the service department thanks to Jarrod. He always kept us updated on our vehicle. More

Its difficult to get hold of anyone in the service department and schedule an appointment. The phone get transferred from one to another and eventually to a voicemail recording that nobody responds to department and schedule an appointment. The phone get transferred from one to another and eventually to a voicemail recording that nobody responds to. I have been trying from past 3-4 weeks and still waiting to speak with someone. I like this dealership but forced to decrease the rating due to customer service experience. More

I own multiple Mercedes and each are certified. Fields Auto purchased Mercedes several years ago and each year service has declined. Their policy has changed, if servicing, and vehicle is not new Fields Auto purchased Mercedes several years ago and each year service has declined. Their policy has changed, if servicing, and vehicle is not newer (a couple years old), they do not provide loaners. Secondly, when dropping off, expect for vehicle to take days before evaluation is completed. Thirdly, standard policy of returning vehicle clean, vacuumed appears to be no longer a priority. In closing, the poor service provided, costly, inefficient and disrespectful to a luxury owner….BE AWARE!! More