Mercedes-Benz of Jacksonville

I was greeted immediately. Service advisor went over Service A with me. The service was done. Car cleaned and I was back on the road in an hour and a half. Service advisor went over Service A with me. The service was done. Car cleaned and I was back on the road in an hour and a half. More

I want to shout out to the GM, Barry! I had an issue and Barry took care of things immediately. He called me to verify the issue, assured me he would address things and gave me a follow I had an issue and Barry took care of things immediately. He called me to verify the issue, assured me he would address things and gave me a follow up call to let me know that chambers had been completed. What impressed me the most was his urgency and attention to every detail. I’m hopeful that my next experience will be stellar! Thanks Barry!!!!! More

Great customer service with a take charge attitude. Service was excellent and waiting was a pleasure as long as they have that great chefs preparing meals!!! Service was excellent and waiting was a pleasure as long as they have that great chefs preparing meals!!! More

Absolutely wonderful purchasing experience. Prekash IS the reason we came back to this dealership. He is professional, engaging, accommodating and just a pleasure to work with!! He made the pr Prekash IS the reason we came back to this dealership. He is professional, engaging, accommodating and just a pleasure to work with!! He made the process quick and worked to minimize my time away from work. He kept me updated along the way so I knew exactly what to expect. Prior to our 2nd purchase, he assisted when I had a very concerning experience with the service department. His willingness to go above and beyond to make sure I felt comfortable moving forward is the only reason we returned to Mercedes Benz of Jacksonville. Our technician that helped with the orientation of the vehicle was amazing! He was a very nice young man, made sure that I understood every step of the way, and also allowed me to make all of my personal settings on the spot, I believe he was new, and his name was Jory. The young lady that helped us with our final paperwork in finance was equally amazing. She had everything ready, and was very accommodating as we walked through each step of the process if I had to write my experience with Prekash and the sales team it would definitely be a 10+. My vehicle was clean, exactly what was described to me, and exceeded my expectations! We will not hesitate in the future to explore our options with Mercedes Benz of Jacksonville, as long as we can continue to work with Prekash!!!!!! More

We have been servicing our vehicles here since 2014. Ali in service has been the most pleasant and personable to work with!!!! Ali in service has been the most pleasant and personable to work with!!!! More

Ali ABD management were beyond outstanding, informative, sensitive and met all of our automotive needs. sensitive and met all of our automotive needs. More

Behar and Drew are truly focused on providing outstanding customer service...always deliver what they promise. I recommend Fields Mercedes Jacksonville to anyone looking for the best in customer outstanding customer service...always deliver what they promise. I recommend Fields Mercedes Jacksonville to anyone looking for the best in customer service. More

Absolutely the best service ever, Jarrod Adams went the extra mile and secured a rental and an accurate timeline! extra mile and secured a rental and an accurate timeline! More

Always great service at Fields Mercedes Jacksonville. Always upfront and transparent about costs and what needs to be done. Professional service with every encounter and always keeps me updated to progre Always upfront and transparent about costs and what needs to be done. Professional service with every encounter and always keeps me updated to progress Via text. Best dealership experience I’ve had. More

Rick was very communicative, professional and knowledgeable about what his technicians were doing and explained it in terms I could understanf. knowledgeable about what his technicians were doing and explained it in terms I could understanf. More