Mercedes-Benz of Jacksonville

Spencer service adviser was assume he understood what my needs were in a difficult situation involving another dealership. I will go back to the dealer after my issue is resolved with the other dealer l am needs were in a difficult situation involving another dealership. I will go back to the dealer after my issue is resolved with the other dealer l am mechanically proficient in many automotive procedures What l appreciate is customer service which seems to missing from most employees charged with dealing with a companiy’s most prized possession “The Customer”. More

Excellent expertise efficient and very helpful. The facility is well stocked and the waiting room is comfortable. The facility is well stocked and the waiting room is comfortable. More

Spencer was polite and answered all my questions and concerns I had regarding my service check for a recalled part on my GLE. concerns I had regarding my service check for a recalled part on my GLE. More

Timely. Dalton very helpful and informative. Maintenance service was performed on time. No problems. Great breakfast! Dalton very helpful and informative. Maintenance service was performed on time. No problems. Great breakfast! More

I been coming for years. I love the people who serve me mainly my assistant Rob. Paul who serve us breakfast/lunch is also excellent. I love the people who serve me mainly my assistant Rob. Paul who serve us breakfast/lunch is also excellent. More

Courteous, efficient staff and service department is great…that’s why I just ordered my 5th car from this dealership. great…that’s why I just ordered my 5th car from this dealership. More

Very unprofessional They have had my business vehicle for a repair since Last Sunday 8/7 when I call them on the 8/10 spoke with miss Sileen and was supposed to be called back after I have given them all for a repair since Last Sunday 8/7 when I call them on the 8/10 spoke with miss Sileen and was supposed to be called back after I have given them all my information,they never called back . I go into the shop Saturday 8/13 and they have no information or records of me or my vehicle in there computer. They searched the lot found my vehicle and now they can’t locate the keys and nothing has been repaired ,so know I got to wait until Monday 8/15 just to hear something back (if they even call me ) since they are so good at returning calls This is unexceptionable from Mercedes Benz of Jacksonville Florida And still waiting for a call back 8/22 I will be selling my business sprinter van and looking to get another vehicle if these are the people that fixes them Very unacceptable over 2 weeks of keys missing and vehicle missing,no customer service or and being pushed back in line hung up on and no answers wow More

I been trying to get the my ML350 Bluetec service for the diesel for the approved emission modification for 6 months now. I been periodically check with the service department if the parts had arrived and th diesel for the approved emission modification for 6 months now. I been periodically check with the service department if the parts had arrived and the service person never give me an update. I texted for an update and I never get a respond. All I need is a better customer service to give me a respond if the parts are in or not. Right now my car is on limp mode and engine check light is on because of the emission service and I have not used my car for 2 months now. More

Took my car in on a Thursday morning for AC problems. They got the part the next day but we're unable to repair for Friday afternoon delivery. Expecting it on Monday. I found out that the technician had They got the part the next day but we're unable to repair for Friday afternoon delivery. Expecting it on Monday. I found out that the technician had a day off and it would not be ready until Tuesday. What kind of dealership holds a car up while a technician takes a day off? Service took an extra day because the technician had a day off! More

Very happy with the service & Parker was professional… did a good job… my first tine did a good job… my first tine More