Mercedes-Benz of Jacksonville

First, I would like to say I've been in customer service for over 32 years and I love giving great service, respect, and helping my guests to the fullest. My bro (owner) of vehicle and I have been dealing w for over 32 years and I love giving great service, respect, and helping my guests to the fullest. My bro (owner) of vehicle and I have been dealing with Dalton Langner for the entire time having the 2009 ML350 fixed. We've left a number messages, only to not have any calls returned, getting transferred here and there with no answers. Secondly, when it was time for payment and arriving at MB of Jax, I went over to Dalton's desk as I greeted him and preceeded to talk not once did he ever look up at me from his computer! When I told him the vehicle that I was there to pick up, he rudely told me "I don't have that"! I told him yes you do, I had the vehicle towed here and then I also received a text from YOU that the vehicle was ready, He still told me I know I don't have that in my system!! Of course he still never looked up as he said that. I'm now a little agitated on how he handled me as a guest at MB! I then said well ill provide you with the WO# and then sarcastically said "Well yeah I need something else because I don't have that! As a professional in what I do from the beginning of my encounter with Dalton, I knew then that I didn't want to have anymore dealings with him! Once he found my info and my brother gave him the payment over the phone he then wanted to act as if he had a little decency. I was still polite to the little boy got the car and left. Getting to 9B heading towards St Augustine the light for the tire system inoperative came on... knowing the sequence in which put the car in the shop I called back and the woman I woke with told me to come back. I got back and was so overwhelmed told Dalton the thing that started this was happening again. He told me that there's nothing he can really do until the next day and I needed to get back home for work with my two daughters. I asked if there's a manager he pointed to the office, I went in the manager asked me if it was the ABS and another coffee I said no it's the tire system inoperative light that first started the issue. He gave me a loaner and was very helpful and pleasant. Dalton came me the next day as if he was a prosecutor or something throwing questions at me not allowing me to answer them and then cutting me off as I tried to answer! NOW I'M FED UP WITH THIS PERSON. I DON'T WANT HIM ASSISTING ME THROUGH THIS PROCESS of any issues dealing with my brother's car! My brother came to check on the car and he wouldn't give him any info about his vehicle. My brother lives out of town 2 and half hours away. I'm calling this morning and I expect some info. Thank you. More

Mid-trip, I needed two new tires same day. Amber and all were polite, helpful, and on-time. The waiting area was a pleasant spot to hang out. As a walk-in with a time crunch, I appreciate a de Amber and all were polite, helpful, and on-time. The waiting area was a pleasant spot to hang out. As a walk-in with a time crunch, I appreciate a dealer that could get me in same day. More

A great experience with the service department. Mr Johnathan Hill provided excellent, professional and prompt service on my visit. He kept me informed of progress on repairs. I highly recommend the Mr Johnathan Hill provided excellent, professional and prompt service on my visit. He kept me informed of progress on repairs. I highly recommend their service department. More

With the parts shortage the dealership was the only option I had to have a hose and power steering pump replaced. I called to ask if the party was available and was redirected to someone in “parts” who option I had to have a hose and power steering pump replaced. I called to ask if the party was available and was redirected to someone in “parts” who said the pump and hose were available and could be delivered same day. I was initially told it would be ready in the next 2 days, which then turned into 4 and we are now at 5 and counting. The lack of communication is bad enough, added to the inability to provide a reliable ETA. This feels like a hostage situation and not service. You expect more when you’re paying mini-bar prices at a dealership. I’ll be trading mine in as soon as this work is done. More

I had a question about my key fob and why it wasn't working, even with a new battery. I called the dealership and asked to speak with someone in service. The person who initially answered the phone a working, even with a new battery. I called the dealership and asked to speak with someone in service. The person who initially answered the phone asked if I need to make a service appointment. I told her no, that I'd like to speak with someone in service. She seemed crossed and put me though. Even though a recorded message told me that I was "...first in line and would be answered by the next available representative..." I held for over 12 minutes and no one ever picked up. I wondered if that would have happened if I asked for someone in sales? So I called back and let it ring for 1 minute and 25 seconds when I got a recorded to leave my name and number. Then I was told the mailbox was full. Service? Joke. More

Poor to no customer service. After talking to the service person, i made an appt online for an alignment. Came in at the time of service, appt was not in the system, but ‘they wo After talking to the service person, i made an appt online for an alignment. Came in at the time of service, appt was not in the system, but ‘they would squeeze me in’. Afer 30 mins, i was told they could not do it, because the person doing the work was out, but please come back in two days. They guaranteed they would get to it. Called before coming in this time, and again, service appt was not on the schedule and both the service person and repair guy were ‘out with emergencies’. Received NO notice, NO message, NO call etc. Would have wasted another morning to get nothing done. Do better, mercedes! You are about to lose business….. More

I never thought going to a prestigious place like Mercedes dealership to find a thief. I was ripped off to buy a used GWagon and promised that they would fixed it and went back to get things done eve Mercedes dealership to find a thief. I was ripped off to buy a used GWagon and promised that they would fixed it and went back to get things done even it was on paper they said it was never promised. You know who you are I won’t put your name on here, but one thing I know God doesn’t like ugly. People like you will always have to look over their shoulder because that’s what you do for leaving ripping people off. Thanks Mr D. More

Great service as always , very helpful, professional, and attentive service to make your day better attentive service to make your day better More

Jarrod Adams was so helpful and helped me get my car looked at in a timely manner. looked at in a timely manner. More

Amber was outstanding , making my first visit to Mercedes Jacksonville very positive. Everyone was curious and the facility was very clean. Jacksonville very positive. Everyone was curious and the facility was very clean. More