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Mercedes-Benz of Jacksonville
Jacksonville, FL
730 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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730 Reviews of Mercedes-Benz of Jacksonville
March 11, 2022
Poor to no customer service. After talking to the service person, i made an appt online for an alignment. Came in at the time of service, appt was not in the system, but ‘they wo After talking to the service person, i made an appt online for an alignment. Came in at the time of service, appt was not in the system, but ‘they would squeeze me in’. Afer 30 mins, i was told they could not do it, because the person doing the work was out, but please come back in two days. They guaranteed they would get to it. Called before coming in this time, and again, service appt was not on the schedule and both the service person and repair guy were ‘out with emergencies’. Received NO notice, NO message, NO call etc. Would have wasted another morning to get nothing done. Do better, mercedes! You are about to lose business….. More
by Menno
Employees Worked With
Sam
March 10, 2022
I never thought going to a prestigious place like Mercedes dealership to find a thief. I was ripped off to buy a used GWagon and promised that they would fixed it and went back to get things done eve Mercedes dealership to find a thief. I was ripped off to buy a used GWagon and promised that they would fixed it and went back to get things done even it was on paper they said it was never promised. You know who you are I won’t put your name on here, but one thing I know God doesn’t like ugly. People like you will always have to look over their shoulder because that’s what you do for leaving ripping people off. Thanks Mr D. More
by Elanpabak
Employees Worked With
Mr D.
January 27, 2022
Appointment was on time, very helpful service writer, work down quickly and to my satisfaction. On top of that they gave me a better deal than I expected. I will definitely return😎‼️ work down quickly and to my satisfaction. On top of that they gave me a better deal than I expected. I will definitely return😎‼️ More
by Doc
Employees Worked With
Sam and Jarrod
January 25, 2022
Sandro who is my service manager is great, very professional and knowledgeable, always A good experience, and keeps you informed as to what is happening with your vehicle, would highly recommend th professional and knowledgeable, always A good experience, and keeps you informed as to what is happening with your vehicle, would highly recommend them! More
by Inventrus
Employees Worked With
Sandro Rosario
January 22, 2022
Terrible treatment by the service advisor and service manager. Unresponsive no communication about my vehicle, Dropped my car off for brakes and a week later it was done. No updates I had to call and was manager. Unresponsive no communication about my vehicle, Dropped my car off for brakes and a week later it was done. No updates I had to call and was told multiple times but would be done that day and it wasn’t. Very disappointing experience. Poor service and no one takes responsibility . More
by Perfusin
Employees Worked With
Service manager
January 18, 2022
It was a great pleasure working with Jackie Figaro. She assisted my daughter (Tymeka) on her car hunt. Thanks to Jackie’s patience, knowledge and caring spirit, she was able to locate and purchase the car assisted my daughter (Tymeka) on her car hunt. Thanks to Jackie’s patience, knowledge and caring spirit, she was able to locate and purchase the car of her dreams. More
by Duffer13
Employees Worked With
Sales associate (Jackie)
