Mercedes-Benz of Jacksonville

I am very pleased with the service I received on today for my service B I have gained Great rapport what some of the workers that represent his company. Thank you for the courtesy shown. for my service B I have gained Great rapport what some of the workers that represent his company. Thank you for the courtesy shown. More

My service advisor Drew G. Is awesome and very professional. He always provide great customer service and ensures my car is working and handled properly with care. I was able to get a loaner car professional. He always provide great customer service and ensures my car is working and handled properly with care. I was able to get a loaner car while my car was being serviced. So I was not inconvenience. I highly recommend fields Mercedes-Benz Jacksonville. More

Technician was on time and performed my recall repair in record time. Great service. Thanks record time. Great service. Thanks More

Purchased a Mercedes GLE 350 with an extended maintenance package. Just went to use my last oil change and they stated it’s expired. At no time during closing paper work when they sold me the maintenance pac package. Just went to use my last oil change and they stated it’s expired. At no time during closing paper work when they sold me the maintenance package did they mentioned they had an expiration date. So now I have to pay for the service twice. More

This was the worst experience at a car agency for service.Unresponsive to texts and 3 voice mails unanswered in 48 hours.Video of vehicle was 1 second from service not showing me what physical issues service.Unresponsive to texts and 3 voice mails unanswered in 48 hours.Video of vehicle was 1 second from service not showing me what physical issues were fixed.No keeping up with me for status in nearly 72 hours.Extremely surprised by the dealership which was servicing a $110000 vehicle. More

Drew is the best service advisor ever! I sleep better at night knowing that my vehicle is in his hands. Drew is very professional and has never let me down. night knowing that my vehicle is in his hands. Drew is very professional and has never let me down. More

I have leased cars through this dealership 10 years or more. Met Mr.Rustin Murray for the first time meeting me at the door and asking me what could he do for me.Well,he did everything humanly possible to more. Met Mr.Rustin Murray for the first time meeting me at the door and asking me what could he do for me.Well,he did everything humanly possible to get my car ready to go! I was not his client and he, as we say, “Had no dog in tha fight “! On the last day of a sales month, not a dime in it for him, spent a lot of his valuable sales time trying to take care of a customer he had never met or made the sale to. You don’t see many salesman like Mr. Murray anymore! They actually care more about doing their COMPLETE job well than just adding to their own income! Although the dealership is great, he’s the best thing I’ve noticed about it Lately! And your next MB? Ask for Rustin Murray by name! Thanks Again Rustin! Derrell Monds More

Drew is The best service advisor at Mercedes-Benz , I recommend him to all my friends he’s very professional and courteous The world need more People like him. recommend him to all my friends he’s very professional and courteous The world need more People like him. More

As always the service was exceptional!!! I have been a Mercedes Benz owner for over 23 years (since 1998) and vehicle maintenance and repair has always been phenomenal!!! Mercedes Benz owner for over 23 years (since 1998) and vehicle maintenance and repair has always been phenomenal!!! More

I’ve been servicing my Mercedes vehicles - old and new - at this dealer since 2017. Never had an issue with their highly professional service. They are highly recommended. at this dealer since 2017. Never had an issue with their highly professional service. They are highly recommended. More