Mercedes-Benz of Jacksonville

Drew is great on follow up!He actually sent me a photo Drew is great on follow up! He actually sent me a photo of the what caused the damage to my tire! Kevin, was terrific, also! Drew is great on follow up! He actually sent me a photo of the what caused the damage to my tire! Kevin, was terrific, also! More

Wade made my experience amazing. This was my first time getting work done on my car and he maintained exceptional communication throughout the entire process. getting work done on my car and he maintained exceptional communication throughout the entire process. More

Jonathan Hill is the best advisor... hands down! His customer service and the service my car receives is always superb!!! Keep it up Jonathan! I appreciate ya!!! customer service and the service my car receives is always superb!!! Keep it up Jonathan! I appreciate ya!!! More

Grade A service Service Advisor was the best I ever had .. Very quick and the service department including dealership was very clean . Wouldn’t get my car serviced an Service Advisor was the best I ever had .. Very quick and the service department including dealership was very clean . Wouldn’t get my car serviced anywhere else More

very good Johnathon is exceptional and very personal. he does what’s discussed and promptly answers and handles things in very professional manner. he is a defi Johnathon is exceptional and very personal. he does what’s discussed and promptly answers and handles things in very professional manner. he is a definite asset to your company More

Time and professional I have been with Mercedes along time. Rodney has been most helpful for my service and polite. That speak volume. Earl was also a great salesman. I have been with Mercedes along time. Rodney has been most helpful for my service and polite. That speak volume. Earl was also a great salesman. More

Service Rob was very courteous and always seems so helpful. I love that he will text me and give me updates and actually respond back to my texts. Rob was very courteous and always seems so helpful. I love that he will text me and give me updates and actually respond back to my texts. More

Kayla Whenever we need to make an appointment we schedule it with Kayla. She’s professional and fair when it comes to explaining what needs to be done and Whenever we need to make an appointment we schedule it with Kayla. She’s professional and fair when it comes to explaining what needs to be done and what can wait. More

Recalls the passenger air bag. Good job with replacing the new passenger air bag. I am a bit of disappointed that the technician did not ask me for removing the foil from the front Good job with replacing the new passenger air bag. I am a bit of disappointed that the technician did not ask me for removing the foil from the front window. I noticed the upper panel was loose so I put it back tightly with screw. Otherwise, Van Care mobile was very interesting. Thank you so much. More

Excellent Service Everytime my car has been serviced at Fields it had been a great experience. They make having your car in the shop as painless as possible. Everytime my car has been serviced at Fields it had been a great experience. They make having your car in the shop as painless as possible. More