Mercedes-Benz of Jacksonville

Satisfied with my services here. I would like to say thank you to McMillan Lee and service team at Mercedes-Benz Jacksonville, after awhile finally we both getting the job done excell I would like to say thank you to McMillan Lee and service team at Mercedes-Benz Jacksonville, after awhile finally we both getting the job done excellent, I’m very happy with my car after the service done. I would like to share my experience to everyone who has a luxury car that: patient is the key to get your satisfaction. No one will be perfect, mistakes can be happen but patient and give chances will make big problems will be small. Again, thanks to Mr. Lee and your team, Mery Christmas and happy new year to all of you! More

Excellent buying experience I contacted LJ; choosing him from a group of sales professionals who thought would be best for us, I emailed him with all my research, backup support I contacted LJ; choosing him from a group of sales professionals who thought would be best for us, I emailed him with all my research, backup support for my trade, the works. When we got to the dealer, he had the entire deal worked out, presented it to us, went over each and every detail and we made a deal within an hour. There was none of this back and forth to the GM, delays appraising the trade, etc. Very, very professional...Just the way we like it. Good job LJ! More

No Interest if not purchased there. Recently (Last week), I purchased a very nice 2008 SL550 here in Jacksonville. I did not purchase the vehicle at MB of Jacksonville, but wished to est Recently (Last week), I purchased a very nice 2008 SL550 here in Jacksonville. I did not purchase the vehicle at MB of Jacksonville, but wished to establish an account there for future service. When I arrived at the Dealership, there was no interest and in fact then were neither friendly nor professional. I have since established an account elsewhere (thank Goodness that I learned early on). My wife and I had just bought a new 2017 X1 BMW at Tom Bush a week earlier. I love the place. The people were friendly and professional (and great coffee). Unfortunately, there were not prepared to service the SL550. But we will certainly keep in touch with them via the BMW. Fields is a farce relative to comfort buying service. More

Poor service My wife and I left Mercedes SUV on the way to Orlando to have the first service completed and a scratch repaired that was on the new car upon delivery My wife and I left Mercedes SUV on the way to Orlando to have the first service completed and a scratch repaired that was on the new car upon delivery. 5 days later I picked up car and repair had not been done. The car was dirtier on the outside than when I left it. Poor service. They were not interested in our business. l went to another dealership the next time. More

End of lease purchase Brought my Mercedes in for the 3-point inspection required by the State of Florida when purchasing a leased vehicle. The salesman was incompetent, an Brought my Mercedes in for the 3-point inspection required by the State of Florida when purchasing a leased vehicle. The salesman was incompetent, and failed to fill out the form properly. He also conspired with his Mickey Mouse finance guy to purchase my vehicle at a price 2K dollars higher than the price quoted by MBF services llc. I understand sometimes folks make mistakes however these snakes try and take advantage of good people. I want out of this Fields family as quick as possible and you should want the same! Buyer beware of these guys!!! More

Car sold and didn't tell customer We drove from Titusville Fl to Jax to buy a Mercedes and when we got there Salesman Sal told us the car had been sold. We'told them we were preapprove We drove from Titusville Fl to Jax to buy a Mercedes and when we got there Salesman Sal told us the car had been sold. We'told them we were preapproved by our Credit Union and we needed a Buyers Order or a Bill of Sale. Then we were told that if we let them finance the car, they would get it back. It was the last day of the month and they couldn't get credit for a sale. Salesman Sal refused to come back and talk, but sent Mike Davidson in. Bad Business, unprofessional, disregard for customers inconvience (Drove 3 hrs there and 3hrs back), Liars, a bunch of Liars, that's what they are. I bought an E Class several years ago, and have recommended several of my friends to do so. As long as I live, I will never buy nor recommend anyone to purchase a car from Fields Mercedes Benz on Atlantic Blvd. Salads Mike Davidson are LIARS. More

Recall dissatifaction My 2012 Mercedes c class was recalled for Tacatta air bag passenger seat. My dealer doesn't have replacements parts and says it a Pending recall unti My 2012 Mercedes c class was recalled for Tacatta air bag passenger seat. My dealer doesn't have replacements parts and says it a Pending recall until the parts come in. My letter from Mercedes says it is a Recall with life threatening injury possibilities! I say this is xx and I am furious! Can't drive my car!! Terrible customer service!! More

Collision service at mercedes with Allen Walker A glass table fell off a truck in front of my E350. I had to take my car to the Mercedes collision center where Allen Walker repaired and painted my A glass table fell off a truck in front of my E350. I had to take my car to the Mercedes collision center where Allen Walker repaired and painted my car. I had a great experience he did a flawless wonderful job and in a timely manner. He was so professional and knowledgeable he made me feel at ease through a stressful time. I'd recommend him to anyone. Thank you Allen walker More

Scheduled service I took my Mercedes GLK350 in for scheduled maintenance and had a great experience. My service rep is Drew and he is polite prompt and delivers great s I took my Mercedes GLK350 in for scheduled maintenance and had a great experience. My service rep is Drew and he is polite prompt and delivers great service. The loaner vehicle was great and the service was done on time. The car was washed as if it was detailed. More

Out of town quick fix I just want to thank the young men of the service center who took such good care of me and my car today.. While in Jacksonville on business, one of my I just want to thank the young men of the service center who took such good care of me and my car today.. While in Jacksonville on business, one of my low beam lights went out. I called my husband who owns a dealership in SC and he advised me take it to a Mercedes service department. I did and was immediately helped and sent on my way. The two gentlemen, Bhar and Ish?? were extremely professional and courteous. Thanks so much! More