Mercedes-Benz of Jacksonville

Jonathan Hill is the greatest! We need to steal him to Southwest Airlines!! Truly exceptional customer service! Great representative of Fields! Very caring and always professional! Southwest Airlines!! Truly exceptional customer service! Great representative of Fields! Very caring and always professional! More

We've had our cars serviced at another location for many years, but when our Service Advisor, Rodney, moved to the Orange Park location, we followed him, even though it is another 15 minutes out of our way years, but when our Service Advisor, Rodney, moved to the Orange Park location, we followed him, even though it is another 15 minutes out of our way. His service and attention has always been outstanding and we were impressed with the professional and kind service from everyone at the new location. More

Rodney’s customer service is always exceptional! I travel from the beach to Orange Park because I know that my car is in trustworthy hands with Mr Rivers! ~Valerie L Smith travel from the beach to Orange Park because I know that my car is in trustworthy hands with Mr Rivers! ~Valerie L Smith More

First time. Just went for an oil change. The most wonderful experience I've ever had at a dealership. The complementary lunch was great while watching a movie. Good service. Made the time go by rathe wonderful experience I've ever had at a dealership. The complementary lunch was great while watching a movie. Good service. Made the time go by rather quickly. More

Excellent service Rob Wendell was the service representative and he was terrific. Aaron helped me arrange a loaner vehicle and he is always just superb and incredibly Rob Wendell was the service representative and he was terrific. Aaron helped me arrange a loaner vehicle and he is always just superb and incredibly helpful. More

diagnostic tests on a used vehicle All around great service!..... from the time, I pulled up and stepped out of my vehicle. The staff was truly amazing including the chef. I was fee All around great service!..... from the time, I pulled up and stepped out of my vehicle. The staff was truly amazing including the chef. I was feeling very used and taken advantage of. But,Kayla, gave me the comfort that I needed to feel great about my new purchase. More

Kayla always takes good care of my car. She keeps me up to date. She always thinks about ways she can take care of my car that I hadn’t thought of. to date. She always thinks about ways she can take care of my car that I hadn’t thought of. More

Airbag recall Had excellent service and timely considering all that was happening.. The waiting time was estimated to be about two and a half hours and that was j Had excellent service and timely considering all that was happening.. The waiting time was estimated to be about two and a half hours and that was just about right. I was able to communicate with other customers which was very enlightening. More

Emergency brake needed repair. Arrived for my appointment at 9 am and Ted Kypreos, my service advisor, was there to greet me. My car was in the shop for about two and a half hours. Arrived for my appointment at 9 am and Ted Kypreos, my service advisor, was there to greet me. My car was in the shop for about two and a half hours. After repairing the emergency brake they proceeded to update the cars software and throughly washed it. I was on my way home before noon. The breakfast/lunch counter was fabulous. Something I didn’t expect. More

My Service Advisor Yasmin Turkanovic was courteous, pleasant, knowledgeable and most of all very professional!!! Thanks for having him and the quality service your organization provides. pleasant, knowledgeable and most of all very professional!!! Thanks for having him and the quality service your organization provides. More