Mercedes-Benz of Jacksonville

Rodney’s customer service is always exceptional! I travel from the beach to Orange Park because I know that my car is in trustworthy hands with Mr Rivers! ~Valerie L Smith travel from the beach to Orange Park because I know that my car is in trustworthy hands with Mr Rivers! ~Valerie L Smith More

First time. Just went for an oil change. The most wonderful experience I've ever had at a dealership. The complementary lunch was great while watching a movie. Good service. Made the time go by rathe wonderful experience I've ever had at a dealership. The complementary lunch was great while watching a movie. Good service. Made the time go by rather quickly. More

Excellent service Rob Wendell was the service representative and he was terrific. Aaron helped me arrange a loaner vehicle and he is always just superb and incredibly Rob Wendell was the service representative and he was terrific. Aaron helped me arrange a loaner vehicle and he is always just superb and incredibly helpful. More

diagnostic tests on a used vehicle All around great service!..... from the time, I pulled up and stepped out of my vehicle. The staff was truly amazing including the chef. I was fee All around great service!..... from the time, I pulled up and stepped out of my vehicle. The staff was truly amazing including the chef. I was feeling very used and taken advantage of. But,Kayla, gave me the comfort that I needed to feel great about my new purchase. More

Kayla always takes good care of my car. She keeps me up to date. She always thinks about ways she can take care of my car that I hadn’t thought of. to date. She always thinks about ways she can take care of my car that I hadn’t thought of. More

Airbag recall Had excellent service and timely considering all that was happening.. The waiting time was estimated to be about two and a half hours and that was j Had excellent service and timely considering all that was happening.. The waiting time was estimated to be about two and a half hours and that was just about right. I was able to communicate with other customers which was very enlightening. More

Emergency brake needed repair. Arrived for my appointment at 9 am and Ted Kypreos, my service advisor, was there to greet me. My car was in the shop for about two and a half hours. Arrived for my appointment at 9 am and Ted Kypreos, my service advisor, was there to greet me. My car was in the shop for about two and a half hours. After repairing the emergency brake they proceeded to update the cars software and throughly washed it. I was on my way home before noon. The breakfast/lunch counter was fabulous. Something I didn’t expect. More

My Service Advisor Yasmin Turkanovic was courteous, pleasant, knowledgeable and most of all very professional!!! Thanks for having him and the quality service your organization provides. pleasant, knowledgeable and most of all very professional!!! Thanks for having him and the quality service your organization provides. More

Air bag recall repair took a few hrs repairmen was excellent. Dealership dragged it feet getting the parts took almost a year to get me scheduled because of parts. That part unsatisfied with that can excellent. Dealership dragged it feet getting the parts took almost a year to get me scheduled because of parts. That part unsatisfied with that can you send me a Mercedes emblem to put on back of camper to talk up Mercedes veh . More

My wife felt the car was not cleaned before she took possession of it. I also didn’t receive a call it was ready. I do t remember the name of the individual who was my service advisor possession of it. I also didn’t receive a call it was ready. I do t remember the name of the individual who was my service advisor More