Mercedes-Benz of Jacksonville

The True Mercedes Experience We worked with Josh Brown to bring home our most recent transport acquisition. We wanted a very specific vehicle, such that we’d planned to start from We worked with Josh Brown to bring home our most recent transport acquisition. We wanted a very specific vehicle, such that we’d planned to start from scratch and have it built. We timed our purchase poorly since our planned order fell between model years and factory order schedules. This was further complicated by the changes in model choices for the upcoming year. Josh searched diligently for the car we wanted from existing dealer inventories, which apparently was unusual due to the combinations we had in mind. In the end we got almost exactly what we’d wanted with just a couple of extra bells and whistles and a modification with factory parts. The vehicle was also limited by dealer allotments as few were produced so management had to negotiate to get that specific vehicle for us. All of this was done with customer satisfaction being the driving force. We’ve been Mercedes customers off and on through the years. Now we are exclusively Mercedes Benz customers. If you too desire quality, support, concierge level no hassle treatment and courtesy, this dealership offers it all. That’s our experience. In a world where peel backs, smoke and mirrors are hidden in every transaction, riding on and in the Mercedes experience is reassuring toward our hope that not all is lost in the car buying world. More

Great Service This is truly the greatest place to purchase your vehicle from I recieved top notch service from start to finish, everything was explained to me in g This is truly the greatest place to purchase your vehicle from I recieved top notch service from start to finish, everything was explained to me in great details, there was no surprises, my sales guy Percy was awesome, no pressure, no rush he took his time with me and answered all my questions, I could go on and on but, to sum it up exceptional customer satisfaction, I will recommend everyone that I know to come to your location... More

Great experience In for routine service and a few warranty items. Car was ready when promised and service completed. Car was like new when returned and runs great. In for routine service and a few warranty items. Car was ready when promised and service completed. Car was like new when returned and runs great. Wade did a great job as usual keeping me uodated. More

Brought car in for service, greeted very politely. I arrived with no appointment, but yet greeted by a very polite young gentleman. Andy briefed me on the type service needed and gave me an accurate ti I arrived with no appointment, but yet greeted by a very polite young gentleman. Andy briefed me on the type service needed and gave me an accurate time frame, wherein the service work would be completed. All staff very polite and professional. Upon completion Mr Jeff Summers explained the invoice to me, Mr Summers was very much the professional in appearance, attitude and helpfulness. Regards, Jim BRANSON More

Tire issue I had my car towed to MB Jacksonville. I called after it arrived and was told the tire could be patched since there was a nail in it. Today the serv I had my car towed to MB Jacksonville. I called after it arrived and was told the tire could be patched since there was a nail in it. Today the service tech said it couldn’t be patched because of “lack of tread” and “recommended” two new rear tires even though the car has just over 25,000 miles and I’m turning it in at the end of November. I advised him what was told to me yesterday and eventually he said he would put the car up on the rack to look. I just received a call that it indeed needed to be replaced and again he recommended replacing both rear tires. I told him no I would only replace the compromised one and that was under duress. It is unfathomable that a Mercedes puts tires on that wear so bad within 25K miles they need to be replaced! More

Blown away by exceptional service!!! Totally blown away by exceptional, highly professional service by my salesman Alex as well as the service manager Ted. I have the utmost confidence in Totally blown away by exceptional, highly professional service by my salesman Alex as well as the service manager Ted. I have the utmost confidence in returning for future maintenance. I know that I will be treated with top rated service. I hope Mercedes of Orange Park realizes that these two gentleman are a huge asset to their organization!!!! A sincere thank you to both of you!!!!! I definately will return to see Alex when I am ready for my next Mercedes. More

Required maintenance service I brought my Mercedes ML in for its required service. As always this dealership exceeds my expectations. Ted Kypreos is always professional, and metic I brought my Mercedes ML in for its required service. As always this dealership exceeds my expectations. Ted Kypreos is always professional, and meticulous with everything he does. My vehicle came back serviced, washed, and with all of my paperwork that included a complete explanation of work performed. The service was even completed ahead of schedule. This dealership has been so impressive, that I in fact purchased another vehicle last weekend for my fiance. That sales experience was nothing short of spectacular as well. More

Awesome Service Wade was truly a blessing to work with. I came in not feeling well and left feeling better. Thank you for you patience and kind spirit. You are the be Wade was truly a blessing to work with. I came in not feeling well and left feeling better. Thank you for you patience and kind spirit. You are the best!!! Thanks Ted for resetting my dashboard. More

Fantastic Service Department Consultation! Ms. Kayla Rosa is a Mercedes Benz Service Department “Rock Star”—she demonstrates extreme professionalism and compassion towards her MB customers duri Ms. Kayla Rosa is a Mercedes Benz Service Department “Rock Star”—she demonstrates extreme professionalism and compassion towards her MB customers during their visit, always taking care of them and ensuring the automobiles ate in 100% working order upon their departure. Her constant and thorough communications keep her clients well-informed and empowered to make the best decisions with regards to the auto service needs. She is the consummate professional and reinvigorates the importance of exceptional customer service experience which is highly aligned with Field’s and Merecedes Benz‘s service reputation. Because of this, she should be promoted and acknowledged as an exemplar of service excellence! More

Smart service After a few hiccups in scheduling the right tech needed to work on my car & the car wash crushing my wheel disks, I still get superior service from Me After a few hiccups in scheduling the right tech needed to work on my car & the car wash crushing my wheel disks, I still get superior service from Mercedes-Benz of Orange Park. More