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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.8
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,614 reviews

November 14, 2016

Gene Russell and MBLN My experience has been excellent! Gene has been so knowledgeable, so patient and helpful and easy to work with. I love my GLC300 and all it can do. Ge More

by Lovethebeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Choi, Gene Russell
Jan 04, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for sharing your feedback. I'm very happy to hear that Gene took excellent care of you and I hope you've been enjoying your Mercedes-Benz GLC 300. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 14, 2016

Honest, Knowlegeable and the lowest price in Town. I inquire about 2007 MB S550. He take time to explain all details about car and recommend to wait to November to check additional incentives. As he ex More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ho Yi
Jan 04, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for sharing your feedback with our team. I'm so pleased to hear that you had a 5-star experience working with our team. If any questions arise, please don't hesitate to contact us. Have a safe and prosperous New Year! Rebecca Rice Guest Relations Manager

November 12, 2016

Great Experience Sales Manager Steven Mead was very professional and helpful in our search for a car. Jane Choi handled the finance. Enjoyed dealing with both....Tha More

by cooper123
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Mead, Jane Choi
Jan 04, 2017 -

Mercedes-Benz of Laguna Niguel responded

Thank you for sharing your feedback. I'm so pleased to hear that Steven and Jane took excellent care of you during your visit. I hope you've had a pleasant holiday season. Wishing you a safe and prosperous 2017. - Rebecca Rice, Guest Relations Manager

November 08, 2016

Excellent service with Sean Haifi Sean Haifi did an amazing job with the process from looking at our 2017 GLE350 to finalizing the purchase. He walked us through all the features of th More

by kristinb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Haifi
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Kristin, Thank you for taking the time to share your feedback with us. I'm so pleased to hear that Sean took excellent care of you during your visit. Congratulations on your beautiful new Mercedes-Benz GLE350! I hope you've been enjoying it. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Kristin, I'm so pleased to hear that Sean took excellent care of you during your visit. Congratulations on your 2017 Mercedes-Benz GLE350! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 07, 2016

Great Sales Manager! Always professional and outstanding in every way, Kevin Marlowe is the MB staff member I have enjoyed choosing my new Mercedes-Benz with for the past More

by Ginger A
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Marlowe, Jane Choi
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Ginger, Thank you for taking the time to share your feedback with our team. I'm so pleased to hear that Kevin has always taken excellent care of you. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 06, 2016

New car buying experience Gene Russell Our new Mercedes GLE AMG was ordered and arrived as promised. The lease was executed at under the agreeded upon terms etc. The turn i More

by Harbor28
Recommend Dealer
Yes
Employees Worked With
Jane Choi, Gene Russell
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you for sharing your feedback on your experience working with Gene! I'm so pleased to hear that you had a great overall visit and I hope you've been enjoying your beautiful new Mercedes-AMG GLE. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 04, 2016

Top notch salesperson and staff I just wanted to take the time to recognize Tim Rhine, car salesperson, and Cesar Romo, car maintenance repairman, for helping me purchase my new Merc More

by shamus8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhine, Cesar Romo
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to share your feedback on your experience working with Tim in Sales and Cesar in Service! I'm so pleased to hear that they delivered an exceptional experience during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 03, 2016

Bernie Mendez fantastic to deal with Bernie sold us our 2017 GLC300. Dealt with him via email and phone to get a special order underway. He updated me throughout the process. Pleasant t More

by martinsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Martin, Thank you for taking the time to share your feedback with our team. I'm so pleased to hear that you had a great experience working with Bernie. Congratulations on your 2017 Mercedes-Benz GLC300! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 01, 2016

Amazing staff Ray Hashemi was a pleasure to work with. Very nice, thorough and patient. I'm definitely recommending him and this dealership to all of my friends. Th More

by Said
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi, Shawn Kondori
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Said, Thank you for taking the time to share your feedback! I'm so pleased to hear that Shawn and Ray worked together to make your experience memorable! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

November 01, 2016

Best Experience...!!! Mercedes Benz of Laguna Niguel is the best dealership in Southern California. Andre Javardian was extremely professional and helpful as always. I have More

by Carmela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Javardian
Nov 11, 2016 -

Mercedes-Benz of Laguna Niguel responded

Hi Carmela, Thank you for taking the time to share your feedback and thank you for your loyalty over the years! I'm so pleased to hear that Andre provided a 5-star experience during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

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