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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,619 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 1,619 reviews
May 14, 2016
Terrific Dealership! Friendly, courteous, professional yet smooth transaction! Went for servicing then, was introduced to an awesome No pressure salesman who showed me wha Friendly, courteous, professional yet smooth transaction! Went for servicing then, was introduced to an awesome No pressure salesman who showed me what was actually available. So-newer, for less than I paid for my '11 C300, & in my budget too...Awesome! More
by MBenz Fitness Lady!
Employees Worked With
Han Nguyen, Jane Choi, Tony Venti, Ho Yi
May 14, 2016
Wonderful experience I was very satisfied with my experience. I love my car and the salesman was very helpful and gave wonderful customer service. I highly recommend this I was very satisfied with my experience. I love my car and the salesman was very helpful and gave wonderful customer service. I highly recommend this dealership. More
by Jameshwang2004
Employees Worked With
David Kim, Ho Yi
May 14, 2016
Wonderful. Met and exceeed all my expectatiions. As I said yesterday (5/13) my experience with your Steve Turner in Used Sales was almost as good as my experience directly with the MB factory in Stut As I said yesterday (5/13) my experience with your Steve Turner in Used Sales was almost as good as my experience directly with the MB factory in Stuttgart in 1970 when I took delivery of my first Mercedes, a 280S. That wonderful experience was supported by 45 years of driving pleasure1 I am expecting the same, or at least something similar with my 2014 E350. More
by Bud
Employees Worked With
Steven Lim, Finance Dept., Stephen Turner
May 14, 2016
Great experience. Everything was great. Steve and Justin provided excellent customer service as well as our Finance Manager, Ramsay Jerome. The "experience" is ever Everything was great. Steve and Justin provided excellent customer service as well as our Finance Manager, Ramsay Jerome. The "experience" is everything. MBLN is the place to shop for a Mercedes Benz. More
by GSimon
Employees Worked With
Steve Hall, Ramsay Jerome, Justin Campbell
May 13, 2016
Great dealer!!! For the first time in my life, car buying was painless. The negotiation process was painless. The sales people (Hakan and Duke) were friendly and a For the first time in my life, car buying was painless. The negotiation process was painless. The sales people (Hakan and Duke) were friendly and applied zero pressure, and the finance person was extremely organized, and again applied no pressure. They made the process a pleasant experience, something I have never felt from a dealer. More
by JayG
May 11, 2016
Deceitful, Disrespectful, Bait and Switch Dealer BUYERS BEWARE - DECEITFUL, DISRESPECTFUL, BAIT AND SWITCH DEALER - SOLD ME A CAR AS A COLLECTIBLE, TURNS OUT THE CAR WAS REPAINTED AND HAS TONS OF ISS BUYERS BEWARE - DECEITFUL, DISRESPECTFUL, BAIT AND SWITCH DEALER - SOLD ME A CAR AS A COLLECTIBLE, TURNS OUT THE CAR WAS REPAINTED AND HAS TONS OF ISSUES. GARY CASEY MOST CONDESCENDING RUDE MANAGER I'VE EVER DEALT WITH. See the issues in the email I sent them within a week of driving the car home (this is my second car, my other car is a new BMW, so I barely drove this one and noticed all these glaring issues). Upper Management ignored my email for over a month hoping I would forget about it, and then after following up 3 times with the Salesperson was told that the car was sold "as-is" and they could do nothing. Never received an email from management.... Never expected a Mercedes Dealership to be so deceitful and classless. "Hi Bernie, Hope all is going well on your end. Thanks again for being helpful and overall great to deal with. I wanted to send you a quick note that you can hopefully share with the Used Car Sales Manager Gary Casey and higher ups at Mercedes Benz Laguna Niguel regarding the many problems I have encountered with the "immaculate" condition collectible Jaguar I bought: 1 - The front end appears to have been repainted as only the front end of the car shows an orange peel finish, it was pointed out by a friend who works at a local dealer 2 - The driver side window has a gap when the door is closed (hence the car cannot go in a car wash, and it is a security concern) 3 - The Passenger seat does not recline 4 - The headrest for both seats does not function, there is noise when pushing the button but nothing happens 5 - There is an Engine Coolant Low warning message in the dash. I've also seen a DSC System Fault message appear These noticeable issues are on top of the other issues including leaky Front Headlight, broken sun visor, missing convertible top cover (the car simply had the cover bag in the trunk, but nothing inside the bag). Of course I understand this is a 13 year old car but I was told by the used sales manager Gary Casey that Mercedes of Laguna Niguel would not put their name and reputation on the line unless the car was in pristine condition. We were never told of these obvious issues by the used sales manager but were instead told that he spent too much money on the car already and that it's a good price based on the collectible book range. I'm sure they were aware of these issues since they spent so much time and effort looking over the car. The issue here is the dishonesty from the manager Gary Casey in regards to the condition of the car and the bad attitude received from manager when asking about the car. A reply of "well the car is 13 years old, what do you expect" and "if you don't like the $13,000 price you can go back to wherever you came from, I came at 5am and don't have time to deal with this" isn't very friendly or welcoming regardless of price or age of the car. I never expected the car to be without fault eventually, but the fact that we were told it was immaculate condition and quoted a collectible price without ever being told of its current issues isn't the best of service at any dealership, specially at such a high end luxury dealership like Mercedes. And this is all only within 1 week of driving off the Mercedes Laguna Niguel lot...and the Jaguar is not my main car, it's a 2nd for fun car as I have a new BMW as my main car... We were really excited to eventually come get a Mercedes with Bernie when the time came around but with all these problems and the rude service we received from the manager, we've become more reluctant to shop there or recommend anyone to do business there. Hopefully this can reach the right audience in Mercedes Laguna Niguel dealer management. Thanks again Bernie for your great help and patience during the sales and paperwork process. Abdel Z" More
by abdelz
Employees Worked With
Gary Casey
May 09, 2016
Great hassle free experience , will definitely recommend. Car quoted was ready to go with no hidden cost, very polite answered all questions. made us feel at ease with process. , will definitely recommend. Car quoted was ready to go with no hidden cost, very polite answered all questions. made us feel at ease with process. More
by jeANMI12
Employees Worked With
Ray Hashemi
May 08, 2016
Wonderful experience A very fun and wonderful experience. Very professional and knowledgable crew. My car purchasing experience could not have been better. Would recommend A very fun and wonderful experience. Very professional and knowledgable crew. My car purchasing experience could not have been better. Would recommend MBLN to friends and family without hesitation. More
by Happy customer
Employees Worked With
Shawn Kondori, Justin Campbell, Hakan Okcuoglu
May 06, 2016
Mercedes-Benz of Laguna Niguel My wife and I would like to thank David Gonzalez and everyone at Mercedes of Laguna Niguel. Last year, we visited the place and almost bought a C400. My wife and I would like to thank David Gonzalez and everyone at Mercedes of Laguna Niguel. Last year, we visited the place and almost bought a C400. We decided last minute not to buy because my wife wasn't quite set on the choice of the interior color. David was very understanding and professional. Because of a great impression that David left in us last year, early this month, we came back and bought a E350. David, Kevin and Shawn (Finance) made the buying experience a pleasant and memorable one. Mercedes Benz of Laguna Niguel has our recommendation. More
by JamesL
Employees Worked With
David Gonzalez, Kevin Galaviz, Shawn Kondori
May 04, 2016
Kosta (Russian) is the man I saw star drive and thought... I want to be a star! Driving down the road I was expecting to see a Toyota dealer but I was pleasantly surprised to se I saw star drive and thought... I want to be a star! Driving down the road I was expecting to see a Toyota dealer but I was pleasantly surprised to see MBLN. I thought I would get a small Toyota Yaris as the body lines are incredible but then Kosta appeared and brought me to my senses by showing me a diesel! I then proceeded to see the light and the stars became clear and I ended up getting the Eclass diesel. So happy it was not a Toyota dealer... Few that was a close one! Thanks again More
by Jbrenner
