Mercedes-Benz of Laguna Niguel

From the start this felt like the same old stereotypical sales process. Teh hidden "manager", the "bait and switch", the sales guys standing around the front smoking. This place was awful. After i asked the sales process. Teh hidden "manager", the "bait and switch", the sales guys standing around the front smoking. This place was awful. After i asked them to find a car with some special features, they traded for it and told me now i "have to buy from them". I bought from Fletcher Jones...a far better experience. More

I wanted to lease a 2009 CLS550 as a replacement for my AUDI A6 4.2. I went to the dealership and after I told the sales person that I am interested in a CLS550 the sales guy started talking, talking, talk AUDI A6 4.2. I went to the dealership and after I told the sales person that I am interested in a CLS550 the sales guy started talking, talking, talking. He did not ask one single question what I am really looking for. He explained every single function of the car, and he went on even after I interrupted him and told him that I know all that stuff from my fully loaded AUDI. After test driving the car, I told him that I was interested in the car. Next thing was the price. I told him my current lease conditions, his immediate answer was that he can easily beat that. He brought his manager in and they tried to make a deal on the spot. I told them that I want to see the car with the right color, options etc. first and because I do not want to waste my time I wanted to discuss about the final numbers right now. They kept repeating we will definitely beat your current lease conditions. Anyway I left telling them to call me when they have the car I wanted and I requested the deal in writing before I would come back. Next day, I sent them an e-mail outlining the car specs and the lease conditions. There response was: WE HAVE THE CAR AND WE WILL MAKE YOUR DEAL. I made an appointment with the sales person. I went there, but another sales guy told me that the person I made the appointment with, is not here today, but he was told to take care of me. I told him that I JUST called 1 hour ago. Anyway I asked for the car. I wanted to see it. He told me that they have plenty cars, but unfortunately not the color I wanted, but he thought that does not matter. Beside that he had no idea that they already agreed on the lease conditions. I left the dealership and I will definitely never return. Everyone I met there was unfriendly, unprofessional and they don't care about their clients.. .. I went to BMW CREVIER SANTA ANA and the experience ( David Hwang (Sales) and Dino (Finance) there was outstanding. From the beginning no false promises and after a couple of hours I left the dealership with a BMW. I lease a BMW 550i and the car is light- years better than the CLS5500 I test drove. More

Although the dealership offers free car wash, the customer service guy at the car wash is extremely rude. I just went for my car wash on 11/1/08 around 11am. According to my previous experience, the customer service guy at the car wash is extremely rude. I just went for my car wash on 11/1/08 around 11am. According to my previous experience, the wait time is usually between 60 to 80 minutes. So this time, i have my husband pick me up after i dropped off my ML350 for car wash. Just as I was trying to get in my husband's car, the customer service guy ran up to me and started "yelling" at me: "Ma'am! ma'am! You cannot leave your car here because we cannot babysit your car!!!" I then said, I will only be away for 15 mins, I will be back before the car wash is done. He then raised his voice even more and yelled at me that "You do not understand! You cannot leave your car here. It doesn't matter how long! If you insist on leaving, you will lose your privilege for car wash!" So, I stayed at the dealership, and waited until my car is done. I am still shocked about this guy's attitude. I have no problem with following the policy of waiting at the dealership during car wash. But I do have a huge issues with the car wash guy's attitude. What kind of customer service is that???? How on earth can you "YELL" at your customer? I will never go back to this dealership and will not continue my regular car maintenance at the dealership. More

I have been using this dealer for over 20 years and recently they have been getting very greedy. For example, I brought one of our cars in for an oil leak and they quoted $3,455 in repairs. A week late recently they have been getting very greedy. For example, I brought one of our cars in for an oil leak and they quoted $3,455 in repairs. A week later I tried a different SA and they said $800. Was just a leaky oil pan bolt, costs 50 cents. They told me I needed brakes and I only have 20% left but they were nearly new. I'm not naive, I went to auto repair school, just chose a different career. In addition to uneeded services, I have had several problem with poor workmanship. I had to bring it in 5 times for a brake problem they couldn't fix and when I took it apart to show them the part that was bent they said, yes, that should have been replaced, duh! Even my last 2 oil changes where problematic, once they overfilled it and got warning on dash, second time they didn't change the filter (I hear this is common, mechanics save the filter for their own cars) and I had to get the oil change redone elsewhere. They do very sloppy work and even though my car came with a 4yr 50k miles of free maintenance, I pay to have it done elsewhere. I will never use their service department again unless it was an emergency. Their sale department is much better, I can recommend buying a car from them. Just find somewhere else to get it serviced. More

They called me back on a deal that I had requested on an agreeable price "FOUR" times and when I made the trip to their show room I was told they would not honor their own published coupon. Because they did agreeable price "FOUR" times and when I made the trip to their show room I was told they would not honor their own published coupon. Because they did not know what kind of deal they were working on so when I told them initially that I have the coupon it was no problem but Later they said they can't use the coupon and they tried to increase the payment which I thought it was totally unethical. To top that I was verbally and physically threatened by (Sales Manager) …I wonder what kind of place of business would treat their pervious customer with such treatment. More

Very high pressure salesmen, teamed up to keep me from leaving their sales office, kept me waiting excessive time, showed me MBZ new vehicle of my color choice, however not detailed & had plastic seat cov leaving their sales office, kept me waiting excessive time, showed me MBZ new vehicle of my color choice, however not detailed & had plastic seat covers, etc. still in place dark night location, required signed paperwork & deposit before I departed. I later canceled lease deal via email & phone. Next day salesman called to say "I COULD BUY OUT THE LEASE"!!!! MBZ of Laguna Niguel turned deal over to MBZ Finance, held to lease, dinged my credit, had the car, keys, never inspected or accepted & now 15 months later, they still have my $5,001 deposit!!!! MBZ of Laguna Niguel refuses to return my deposit, they claim they sold the vehicle at "big loss" (Absolutely NEW & no delivery to me from dealer after new car detail work..... I never saw it detailed) Team Sullivan relocated to Newport Beach MBZ dealer soon after this event. Today, I am out my deposit plus over $10K in legal fees! This dealer needs to answer to the judge or jury on this matter. I welcome any comments or referrals for clearing this matter. Thank you. jtaylor887@gmail.com More

Service department loss my car because they didn't keep proper paper work. After hour SA accused me of trying to rip off the dealership by claiming that I had a car there and refused to call the SA that c proper paper work. After hour SA accused me of trying to rip off the dealership by claiming that I had a car there and refused to call the SA that checked my car in. FInally after 10-20 minutes of me screaming at them, they reluctently went and found my car in the back lot. Even though my car still has the temp registration sticker with my name on it on the windshield, they made me proof the car was mine. I have never had such horrible treatment from any car dealership. I think being Asian didn't help and I felt I was being discriminated against by the staff. I will never go there again. I even wrote a letter to the GM complaining about how I was treated and never got a response. More

We shopped for a E350 sedan under a factory lease incentive. My wife has a medical condition that makes riding in a car very painful for her. The dealership and in particular the salesman, Ali Hashem incentive. My wife has a medical condition that makes riding in a car very painful for her. The dealership and in particular the salesman, Ali Hashemi, went out of their way and brought a car to our house for her to test the seating and ride comfort on four separate occasions to help her select the make and model that would be the best fit for her. Once she had settled on a E350 over a Lincoln Towncar Ali filed out the paperwork over the phone and brought the car and the contract to us. The price was exactly in accordance with the factory lease incentive. More

This was, by far, the best car shopping experience Ive ever had. After the horrible treatment I had received from Crevier BMW (my last car) I was really dreading going car shopping again. I decided to g ever had. After the horrible treatment I had received from Crevier BMW (my last car) I was really dreading going car shopping again. I decided to give MBLN a shot and they have changed my perspective on car shopping all together. My sales rep was extremely straight forward, he even talked me OUT of getting some silly features that would have increased my car payment. All things said, Jeff was absolutely awsome (so awsome that we have bought 3 more cars from him). The moral of my story is finding a good sales rep can dramatically atlter your car shopping experience and I would recommend Jeff to anyone who is serious about getting a classy car at the best price! More