Mercedes-Benz of Laguna Niguel

We had a great experience with our salesman David Gonzales. He was low pressure, and worked to get us into the car we wanted at a price we could afford. Our finance manager Jane that did the paper wo Gonzales. He was low pressure, and worked to get us into the car we wanted at a price we could afford. Our finance manager Jane that did the paper work on the deal was okay. We purchased the extended warranty, gap, and the DuPont interior protection. Nobody told us how to get the DuPont protection done, and I got passed around the dealership as nobody seemed to know what to do. I was then told I needed to figure it out with Jane since she sold me the service. She wasn't available, but Lee in service scheduled the service and said he would verify the purchase of the service. Dropping off the car and getting a loaner was easy. The courtesy vehicle fleet is very nice and is a fantastic benefit. When I picked up the car they said it was all good. When I got home and went to exit the car I discovered someone had mistakenly marked on the driver side interior arm rest with an ink pen. I had to drive back to the dealer wasting my time and fuel to get this corrected. They removed the ink mark and seemed embarrassed that it happened. I got a call from the service manager who was very apologetic about the mistake . He offered me a complementary detail and tank of gas. The next day I took my car to the service department. The detail manager was very nice and recommended that I wait a few months for the full detail service since the car was new. They washed the car, vacuumed it, and filled it up with gas. I appreciate the dealership extending me the gas a detail as it shows they value my business and truly want customers to have a great experience. So far I'm very pleased to have purchased our first Mercedes Benz in Laguna Niguel, and I would highly recommend working with David. More

Outstanding commitment to customer and knowledge of the staff with car selection and financing. The cheerful attitude of Bernie Mendez is a pleasure and he made the sale fun. We were glad we came by.....Te staff with car selection and financing. The cheerful attitude of Bernie Mendez is a pleasure and he made the sale fun. We were glad we came by.....Terry/Veronica More

I acquired my first Mercedes from MB Laguna Niguel in 2012 - the Sales Associate was upfront, helpful, patient and cooperative. I did 80% through phone and email and was in person to sign and pay for my 2012 - the Sales Associate was upfront, helpful, patient and cooperative. I did 80% through phone and email and was in person to sign and pay for my new car! -Couldnt have made owning my first Mercedes more special! 2014 - My 2nd Mercedes was even easier, I walked in at 1PM and by 3PM I was out in a new car. Ms.Joey Stokes made this all possible for me. She is Patient, Cooperative, Courteous, and willing to work with you and any budget... I call Joey my Sales Manager / Deal Maker / Dream Maker! I have been to other MB Dealers, this is home for me. They treat every customer with the best care possible - not just because they want the sale, they want you to feel comfortable in any of the cars they have. Anytime I need a New MB or Pre Certified, Laguna Niguel is my only choice - Truly Impressive! More

I advised Bernie before my arrival at the dealership that I wanted a quick and effortless experience. I purchased a 2013 Mercedes and drove away in less than 2 hours. I wanted a quick and effortless experience. I purchased a 2013 Mercedes and drove away in less than 2 hours. More

The professional, no-pressure attitude and genuine knowledge about each vehicle class made the experience of working with David Noble an unforgettably good one. David Noble and I became good friends a knowledge about each vehicle class made the experience of working with David Noble an unforgettably good one. David Noble and I became good friends at the dealership last Friday night, simply by speaking sincerely and openly about what matters in the purchase of a new car. He is not a "car salesman", but rather a man who sells cars! He understands the Service Department, having worked there himself, and he aspires to become the General Manager. With his knowledge and understanding of what makes a high quality vehicle appealing to purchase, how to maintain it for longevity, and how to explain details simply and completely, he will make a fine General Manager in the opinions of both my wife and myself. David Noble is a gentleman and a man of integrity, and Mercedes Benz of Laguna Niguel is fortunate to have him! More

kevin galaviz is awesome...very professional and upfront. He and Lelia made the purchase experience pleasurable. I ended up paying thousands less for my CLA than other dealers charge. Laguna niguel Mercede He and Lelia made the purchase experience pleasurable. I ended up paying thousands less for my CLA than other dealers charge. Laguna niguel Mercedes rock! More

We highly recommend this dealer. Our salesperson was friendly, attentive to our needs and professional. Bernabe Mendez provided us with 5-Star service along with an enjoyable, no pressure car buying exp friendly, attentive to our needs and professional. Bernabe Mendez provided us with 5-Star service along with an enjoyable, no pressure car buying experience. The dealership believes in listening to the customer. Within a few hours the vehicle purchase agreement was signed , and the car was ready to drive home. Jim & Loretta Currie More

Bernabe Mendez was my sales associate at the Mercedez Benz in Laguna. He helped me and my son purchase a 2014 Smart Car Coupe on Valentine's Day. It was an awesome experience working with Bernie. He was Benz in Laguna. He helped me and my son purchase a 2014 Smart Car Coupe on Valentine's Day. It was an awesome experience working with Bernie. He was personable, energetic, and positive. I told him what I was looking for in a deal and he was able to get me a great deal on the Smart Car. As a loyal customer to Mercedes Benz, I was able to save money and was given a 100 gift card! His service was efficient and professional. In about an hour, the paperwork was signed and the car was ready to drive home. Thanks again Bernie for a wonderful car buying experience. Sincerely, Ms. Erin Landry More

Andy is personable and friendly and was most helpful in purchasing the car I wanted, needed and will enjoy. He made my first experience purchasing a Mercedes Benz an excellent day. Thank you Andy, you are purchasing the car I wanted, needed and will enjoy. He made my first experience purchasing a Mercedes Benz an excellent day. Thank you Andy, you are 5 star!! Dana Cederberg More

THE MOST amazing dealership. I lost all faith in Mercedes when I went to Fletcher Jones and this dealership restored all of that. Specifically because of our service guy, John Mosqueta. He is so kind and rea when I went to Fletcher Jones and this dealership restored all of that. Specifically because of our service guy, John Mosqueta. He is so kind and really cares about his customers. He is literally the reason we keep coming back and everyone should give this place a try! More