Mercedes-Benz of Laguna Niguel

I’v purchased & service my vehicle at Laguna Niguel Mercedes Benz for nearly 30 years Excellent people Mercedes Benz for nearly 30 years Excellent people More

I dealt with Duke Matlin. We had communicated via email about which vehicles in inventory I had an interest in. I got back to me within 2 hours. I set up my appointment for We had communicated via email about which vehicles in inventory I had an interest in. I got back to me within 2 hours. I set up my appointment for the next day. I was in and out with a new 2022 GLE 350 4matic within less than 2 hours. I test drove the vehicle. Duke showed me all of the new features. He ran interference for me on the vehicle loan. I signed all of the paperwork. We drove the new car to my house, and Duke set up all of the electronics. Seemless. This was the 11th vehicle that I have purchased from this dealership. I have always been treated with the greatest respect, from either the sales department or the service department. This is the second vehicle that I have purchased through Duke's assistance. I highly recommend this dealership for whatever needs one might have with Mercedes-Benz. More

These guys are the worst. The reason they even have a service advisor is So there is someone to xx you over why they cannot figure out what is wrong. Take my guy Terek and I The reason they even have a service advisor is So there is someone to xx you over why they cannot figure out what is wrong. Take my guy Terek and I will be happy to share his information publicly. This guy has zero knowledge when it comes to cars. 3 visits and almost 10k later they figured it out. They have no idea how to troubleshoot anything and can only address what the diagnostic computer tells them to fix regardless of it making sense or not.. if you use them you will regret that decision. More

I cannot express how professional and how first class Mercedes Benz of Laguna is I have a car under warranty repair and they’ve been so good to me you’ve treated me really well I really like having my Mercedes Benz of Laguna is I have a car under warranty repair and they’ve been so good to me you’ve treated me really well I really like having my service down there More

They are very nice people and best price in USA I’m so happy my brother mentioned this dealer to me.😊 happy my brother mentioned this dealer to me.😊 More

This is my second time being serviced at the Laguna Nagell Mercedes Benz. And the reason why I came back is because I really like the service very friendly very professional and very concise. Plus a ve Nagell Mercedes Benz. And the reason why I came back is because I really like the service very friendly very professional and very concise. Plus a very convenient location for me More

John Mosqueda, Eddie and the entire service staff are superior! Their attention to detail is the best! superior! Their attention to detail is the best! More

I recently bought out my lease at Mercedes Benz Laguna Niguel, I have purchased several cars from them throughout the years I highly recommend them! Niguel, I have purchased several cars from them throughout the years I highly recommend them! More

Service is horrible for Sprinter Vans that many of us pay an arm and a leg for, period! I dropped my Sprinter van off on Sunday 7/10/22 evening for it's Monday 7/11/22 appointment regarding a computer glitch an arm and a leg for, period! I dropped my Sprinter van off on Sunday 7/10/22 evening for it's Monday 7/11/22 appointment regarding a computer glitch. We didn't hear from anyone about the van until Tuesday 7/12/22 at 3:30 p.m. regarding the issues. We had no clarification or resolution to the computer problem. I received a message on Wednesday stating the van is ready for pick up. My main problem is the MBX computer system and has been for the last two years since the purchase of the vehicle. It goes black with no capability of controlling the Nav, Radio, No back up camera, Volume on radio or channels etc.. It has spoken in German automatically & I have video of the continual problems. This is not an update issue it's an electrical glitch more commonly known as a lemon. I have been told by the service 'person' the dealership is a franchise so we can't afford to fix the computer we can only update it, seriously! He also stated that this is not a typical problem in Sprinters. I called the Temecula dealership as well to confirm this and they stated this is not a typical problem, HELLO MB, then why is this not being addressed? This service individual also stated he text immediately after telling me the problems with the vehicle and your vehicle is ready for pick up on Tuesday 7/12/22, we have screenshots of the communication and no text was submitted for pick up. After having a brief text conversation regarding the computer problems with a video submitted, why wouldn't you address the problem? Instead my text was ignored and NO word was spoken until Wednesday 7/13/22 to pick the van up. Sorry, the communication is typically lacking here at Laguna Niguel regarding the main problem. I have been more than patient and very nice, now I'm not happy as this is my 3rd MB van and this is just not cool! This has been going on for two years and it's in the records. By the way, all MB dealerships are pretty much franchised Jessie! More