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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,481 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,481 reviews

April 28, 2022

Always so professional and courteous- Casey is the best! Love the concierge person - he always knows my name and makes sure I am taken care of!! More

by Donnas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey
May 09, 2022 -

Mercedes-Benz of Laguna Niguel responded

Sometimes it’s the little things that mean the most! Thank you for the 5 stars, Donnas!

April 25, 2022

Very nice staff, service estimate was accurate. All in all happy with dealership. Service Advisor is friendly. More

by Puneet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
May 09, 2022 -

Mercedes-Benz of Laguna Niguel responded

Great to hear, Puneet! Come back anytime!

April 25, 2022

Lauren was great-- extremely customer oriented, very responsive, helpful, friendly, knowledgeable ... made my car purchase easy. Thank you! More

by aarin.olson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Kummerow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Mercedes-Benz of Laguna Niguel responded

Lauren always puts the customer first! Thank you for the shoutout, Aarin!

April 24, 2022

My nephew contacted the dealership regarding a EQS 450 we were trying to locate. Lauren was our salesperson and she located the car, notified us that one was on the way to Long Beach port and would be avail More

by Pat Larson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Kummerow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Mercedes-Benz of Laguna Niguel responded

Great to hear that the streamlined EQS buying process went smoothly, Pat! We hope you’ll enjoy the latest and greatest of the Mercedes lineup. Come back anytime!

April 24, 2022

Lauren took care of us from the beginning to the end. I highly recommend Lauren! More

by Tad Y
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Kummerow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the 5 stars and recommendation, Tad! Drive safe!

April 22, 2022

Great people everywhere. Loaner car ready and service done in timely fashion. Overall good experience. More

by Finchdmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terick
May 02, 2022 -

Mercedes-Benz of Laguna Niguel responded

Great to hear! Service in a timely manner is our #1 priority. Drive safe!

April 16, 2022

Brandi was awesome to work with the extended warranty you sold is terrible A $100 deductible wasnt a $100 stop selling this after market junk More

by mah757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandi
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

Brandi does great work. Please reach out if you have any questions about the extended warranty and what it includes!

May 21, 2022 -

mah757 responded

Not impressed with the quality of work had my tires rotated week later had a blow out while getting new tire they found front tires were wearing bad from car not aligned had to buy two new tires dealership should have caught it wont use this dealership ever again

April 16, 2022

Tony Valle was absolutely wonderful! Extremely gracious, patient, and knowledgeable. Answered all my questions regarding my purchase and went above and beyond to make sure that me & my f More

by DT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

Tony does great work! Glad we could find you the perfect family car. Enjoy your new vehicle!

April 15, 2022

Tomas is a rockstar. I highly recommend working with him if you are car shopping. More

by tracywilson.iverson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Etemad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas Donnelly
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

Tomas does excellent work! Thank you for the kind words and recommendation, Tracy!

April 13, 2022

Wish they would treat their Sprinter customers like regular customers and not commercial vehicle owners More

by Ciaosunseri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Mercedes-Benz of Laguna Niguel responded

We apologize for any poor service you received during your visit. Please reach out to Matt at m.moskal@mblaguna.com with more information about your service experience.

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