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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

Overview
Employees
Reviews
Vehicles
4.7
1,489 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,489 reviews

January 27, 2022

Friendly, neat and clean. Felt comfortable going there during Covid. My service advisor was great! More

by No
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek
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Feb 07, 2022 -

Mercedes-Benz of Laguna Niguel responded

What more could you want from the dealership experience during these rough times? Thank you for the kind review.

Helpful
January 25, 2022

Cesar was very good on communicating with me, he let me know what my car need it and answer all my question regarding my vehicle More

by Alfredo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service greater
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Feb 07, 2022 -

Mercedes-Benz of Laguna Niguel responded

Cesar does great work every time! Thank you for the kind words and shoutout, Alfredo. Come back anytime.

Helpful
January 25, 2022

The service representative Eddie was great & my vehicle was taken care of in an expeditious manner. I wanted my tires rotated & balanced at the same time but because I had a nail in one tire they refused More

by Kanenine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie
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Feb 07, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the candid review, Kanenine! There are sometimes limits to what we can do, so we appreciate you understanding. Hope you found a great tire option. See you next time!

Helpful
January 23, 2022

Service advisor was not communicating with me.I had to call him to check the my car More

by Changitoo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John mosquedo
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Jan 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

We apologize for the miscommunications during your service with us. We will endeavor to do better next time. Thank you for leaving a candid review.

Helpful
January 22, 2022

Always helpful efficient friendly. I love this dealer. I am a customer since 2003. I am a customer for life More

by lindamcdaniel98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarek Saba
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Jan 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

We are here whenever you need us, Linda! We cannot express our gratitude to lifelong patrons like you. Thank you!

Jan 31, 2022 -

lindamcdaniel98 responded

The feeling is mutual. You have always been there for me. I am your client and customer for life. You guys have earned it.

Helpful
January 21, 2022

Caesar did a great job as he always does. Car was done in a few days and appreciate the rental car. More

by Bertini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caesar Romero- service writer
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Jan 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

We are glad you enjoyed the rental car, Bertini! Let us know if you need anything else. Drive safe!

Helpful
January 20, 2022

They were very helpful and listened to my issues with my Sprinter. They worked quickly to get my issues resolved and get me back on the road. My service representative was great and I would refer the servic More

by Sunset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelli Voronin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

We know that Sprinter service can be stressful. Glad we got everything worked out, Sunset! Drive safe!

Helpful
January 19, 2022

I appreciate that MBLN is always there when I need them. Professional and very courteous. More

by Nanette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Scheirer
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Jan 24, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words, Nanette. Let us know if we can do anything to get that 5th star.

Helpful
January 19, 2022

This is by far the best Mercedes dealership around. Friendly, helpful and prompt customer service. More

by Ashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Saba
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Jan 31, 2022 -

Mercedes-Benz of Laguna Niguel responded

Friendly, helpful, and prompt! What more can our customers want? Thank you for the review and 5 stars, Ashley. Drive safe!

Helpful
January 14, 2022

Very professional and to the point friendly . Always able to answer questions with honest and educated terms to easily understand More

by Speardog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
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Jan 24, 2022 -

Mercedes-Benz of Laguna Niguel responded

Glad to be of so much help! Thank you for the kind review!

Helpful
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