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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

Overview
Employees
Reviews
Vehicles
4.7
1,489 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,489 reviews

October 18, 2021

Great customer service on our transaction. Will definitely buy from this dealer again. Our salesman, Bernie was really helpful. More

by dhopk2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words! Bernie does great work. We hope to see you for #2!

Helpful
October 15, 2021

I am always confident that my 2006 CLK is being well taken care of when I come to MBLN. I hope to have her for years to come. Thanks Tarek. Always a pleasure. More

by JRChambers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek
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Oct 25, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the review, shoutout, and continued patronage, JR! Your continued visits make all the difference. See you next time!

Helpful
October 15, 2021

Fast friendly service , got an appointment very quickly, got a rental car and was very satisfied More

by Frances
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek
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Oct 25, 2021 -

Mercedes-Benz of Laguna Niguel responded

Fast and friendly are our priorities! Thank you for the review, Frances. See you next time!

Helpful
October 15, 2021

I AM VERY HAPPY WITH LAGUNA NIGUEL. I WOULD USE THEM AGAIN!!! 👍👍. Very happy. Bonnie Nygren. More

by mizbnygren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOHN. SERVICE. FABULOUS
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Oct 25, 2021 -

Mercedes-Benz of Laguna Niguel responded

Excellent to hear, Bonnie! We are thrilled that you enjoyed our services.

Helpful
October 11, 2021

Easy to work with. Responsive. Answers the phone love people. Keeps u updated on your car More

by Dlkogod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Simpson
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Oct 25, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the kind words and 5 stars! We hope to continue delivering quality service every time. Happy driving!

Helpful
October 11, 2021

Excellent communication and service. Techs are knowledgeable and trustworthy. Loaner car always makes life easier while my car is being repay. More

by Lynn.yoga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Chavez
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Oct 25, 2021 -

Mercedes-Benz of Laguna Niguel responded

Great to hear, Lynn! Our technicians are proud of their work, and it’s always good to see that it gets reflected by the customer. Thank you!

Helpful
October 08, 2021

Charged for absolutely nothing. It’s clear that this dealer views its customers as dollar signs. More

by Aaadiscount
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tarek
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Oct 18, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for reaching out. We were not aware of any additional charges. Please reach out to Candace at candace.eckart@mblaguna.com so we can resolve this! Thank you.

Helpful
October 08, 2021

Excellent service, efficient in/out, clean and courteous. Especially helpful with loaner transportation when the service scheduled had add-ons More

by ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Mercedes-Benz of Laguna Niguel responded

Exactly what you want and need from your regular service! Come back any time for low-stress service. Thank you for the review, Ryan!

Helpful
October 07, 2021

My Sprinter guy Jesse is awesome!Very helpful and cool! My Sprinter guy Jesse is awesome! Very helpful and cool! Sprinter service is vital for me and along with my C, E and S, I get great service from Jess More

by dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duke Maltin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Mercedes-Benz of Laguna Niguel responded

Thank you for the review of our Sprinter services and staff, Dan! Jesse and Josh really know their stuff. We hope to see you again whenever your van needs service!

Helpful
October 05, 2021

Clean, meets customer on time, does what they say , they exceeded expectations, car was washed when I picked it up More

by Lskagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Hawkins
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Oct 05, 2021 -

Lskagen responded

T Th hank you

Helpful
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